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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Long distance charges

Is there long distance charges,for out of province calls. ? NOT USA.

Suggestions

To Public MobilePlease put in a topic on your "Browse" where people can put suggestions and new ideas. I would like to see a "show" button where people can check if they put in their password correctly before submitting on the website.Also, I would l...

Plan change

Resolved! Plan change

Currently have the $35 plan that came with 1.5 GB + 500mb bonus- can I change it to the new $35 that comes with 2.5 GB + bonus of 500mb? Would the existing plan I have automatically increase the data to reflect the new changes to the $35 plan and not...

Resolved! Option for living abroad?

Hi, I'm not currently living in Canada but will be moving back for a few months to help my family. I want to switch to a prepaid plan, but I'm not sure what will happen when I leave again? I usually (pre-covid) am in Canada 3-4 times a year and I lik...

Solicitation Messages

Resolved! Solicitation Messages

Anyone else getting messages advising how to earn money and pay bills etc. It’s very annoying.

Second month free promotion not applied

Resolved! Second month free promotion not applied

Dear Public mobile team I have submitted my email for second month free and 50% off of SIM purchase and received the confirmation for the same. meanwhile I have ordered my sim online with Public mobile and get it activated on the mentioned timeline. ...

Resolved! account permanently deactivated

Hi, i had till today to top up my account before my account was permanently deactivated. Tried to login but can't. Please help!

charged extra

hi I have 2 dollar autopay and 1 dollar loyalty bonus in my plan, i run 35 dollar plan but this month i have been charged approximately 38 dollar. can someone explain me why. It should not be come upto 38 with tax.

“Please enter a valid SIM number”

Hi new SIM- this was the message.tried to install the new SIM 4 times already and it says:“Please enter a valid SIM number”Any guidance? thank you!

Resolved! Data usage summary

Hi, I can see my data usage breakdown by event but is it possible to see a total for the month? thanks

Resolved! Text

I currently have the $20 unlimited provincial talk plan. I was trying to use FaceTime on my iPhone and it needed to text a code to my phone. However, I couldn't receive the code it said because I don't have text messaging in my plan. Aren't incoming ...

Resolved! Not recieving texts when I have no data or wifi

I have unlimited call and text. I accidentally ran out of data, and noticed I don't receive texts until I'm connected to wifi. I thought SMS didn't rely on data or wifi, so I'm confused why I'm not receiving any texts. Perhaps I don't have my setting...

Suspended

Hi there, My credit card expired and while I was waiting for new card, phone payment was due. Now data has stopped and I can't log into self serve. I tried the password reset but have no phone data to receive password reset. Any ideas...? Thanks!

Resolved! Referral Credit

I signed up with PM on Apr 10th and used my friend's referral code. I haven't received the $10 credit on my account, and I confirmed with my friend she does not see my number listed as one of her refer-a-friend rewards. How long does this normally t...

Resolved! mobile network is unsavailable

My phone stopped working today , How do i get in touch with someone to find out whats going on?

Information

Resolved! SIM not provisioned for voice

it appeared few hours ago and ive tried eveything in the forum already, didnt work. change sim card tab on my account is not available at this moment as well. need help asap.

Resolved! Validity of sim

Hi,What happens to my sim / number if a month passes since last recharge and I do not renew the plan or recharge. Does my number become suspended immediately at the 1 month mark? am i able to at least receive calls in suspension?Thanks

Resolved! Want to switch providers to PM

I am looking to switch cell phone providers to start using one of Public Mobile's plans. I currently have a phone that I purchased on a tab with Koodo, and I plan on keeping the same phone (as well as the same number). I still have a balance owing fo...

Resolved! I order some new sim card but never get it

I want to talk to a REAL person(a human)please call me at xxxxxxxxxxxxxxx Thanks edited by computergeek541: phone number removed

I topped up money to change myplan

I topped up my plan,it says I had topped it up,but when I went back into my account it tells me to topup my plan,thank you

Resolved! Data Roll-Over

Finding other answers confusing so I will try to keep my question simple & specific.I have a $15/month plan that includes 250 MB of data. Does this 250 roll-over if not used? The reason I am asking this is that I use very little data (almost none) an...

Resolved! referral code

I want to activate my new sim. I am wondering would any person be able to give me their reference code so that i can get $10 off?

Marie butch

I have purchased two voucher cards for this phone service they are not working when I press 611

Resolved! US Roaming Plan Purchased

I just purchased and paid for US Roaming, talk, text and data for 20.00.For some reason is not showing on our add-ons, though the payment is showing as being accepted.Also we paid 20.00, the cost of the plan, and then charged us an additional 5.00 ....

Resolved! Order Cancelled

Hey, anyone know what to do when public cancels an order because they thought it was fraudulent??

Robocalls from spoofed numbers

Hi Community,I know this is old, we are all getting so many spam calls from spoofed local numbers. I am just wondering if the community has better ideas on how to block those type of calls, and also, to Public Mobile, why caller ID can be spoofed and...

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