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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

jai asser d’argent dans mon compte mais mon payement sa pas prit je nai plus de cellulaire

Resolved! How to Replace a Broken Mobile Suit

On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone rep...

Resolved! Add ons

Can I not use my data add ons that I purchased if my plan is expired? I want to listen to music and purchased the add ons so whats the problem?

Resolved! Question on 2 GB Promo

Hi everyone,This may be a silly question but I'll ask it anyway. If I activate on a $35 plan and then downgrade to the $25, which is the one that suits my needs, would I keep the 2GB bonus? Is it 2GB once, or 2GB every 30 days?? The wording is not ve...

I can't create an account

No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." I have never created an account he...

Resolved! Change plan

HiI would like to get more minutes and some data on my existing plan.

log in with phone number

Resolved! log in with phone number

Have two functional phones with public mobile but I can only log into one of them. Is there some way to login using the phone number or obtaining the details that I used when I set up the second account?

can only receive texts/calls

I can only make outgoing calls texts. Cannot receive texts and calls are going to voicemail

Resolved! US roaming add on

I am currently in the US and need a roaming plan - talk only. I was able to get one for $8 plus tax and it was valid for 10 days. I need to renew it and would prefer to get a 30 day plan. Neither option is available now. However there is a text and...

Resolved! Trying to buy phone

I tried buying a phone today. Said.my billing address was incorrect. Never got an email confirmation. Used my girlfriend credit card then. Same thing. Look at banks later and we've both been charged for the phone. No email confirmations or. Or receip...

Will I still get my autopay discount if there's a balance on my account?

Resolved! Will I still get my autopay discount if there's a balance on my account?

Hello all, I recently came into a bit of money and I wanted to top up my account enough so that I'm paid up for a full year. I'm just wondering if I do this will I still get the $2 off every month because I'm on autopay or will I not get it because i...

Refer

Resolved! Refer

Hi,I'm signing my mom up and pay for her monthly plan. Do I still get the referral reward? Or does she has to be the one who pay to get this promotion?

Number transffering issue

Resolved! Number transffering issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Resolved! Van Island purchase iPhone 12pro?

Wanted to get my graduates an IPhone 12 Pro, both have their own public mobile account. Where on Vancouver Island would be the best place to purchase two phones with no trade, that will work on Public Mobile system? thanks

Refer a friend promo code

Resolved! Refer a friend promo code

Do I have to have sim card in my hand ready to activate for refer a friend code to work

PM SIM - $5

Might not be the cheapest deal, but if you have Prime membership, it's not bad for getting the one within 2 days for $5 https://www.amazon.ca/gp/product/B06X9ZGDWG/ref=ppx_yo_dt_b_asin_title_o00_s01?ie=UTF8&psc=1

Resolved! account problem

hi i have to account under my name but the other one i cant find it if i log in?

Resolved! change sim card

hello I need help put in a new sim card please. Submitting the ticket failed many times and the chatbot said I can try this. Thank you.

Resolved! Calls not receiving

Please note - I've been a PM customer for over a year now and have not made any changes to my account. Everything worked fine up until today. 90% of my incoming calls are going straight to voicemail today. I had 3 calls come through successfully tod...

Suspension for travel

Hello, I will travel and would like to suspend my automatic payment? Is there will cancel my line and charge me another fee to reactivate it? Thanks

Resolved! iPhone Xr

I just bought a iPhone XR from your store, the condition I purchased is "Great" I just checked the battery health and its at 93% since its condition was supposed to be Great shouldn't the battery health be at 100%

Resolved! Re: I need to re-do my port into PM

Please help...I ported over to Public Mobile from Bell, Paid my first bill of $46.00 on May 15thRight now, I'm paying for PM & Bell Mobility.Bell Mobility are telling me that PM needs to notify Bell Mobility that I ported over.Help !!

Re: All calls go to voicemail

Had my phone switched over to public mobile over a month ,not receiving calls ,my number is still active with my old provider bell ,not sure if the number transfer has been done by public mobile

services suspended

hello, i have paid online but still my services is suspended please help me

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

jai asser d’argent dans mon compte mais mon payement sa pas prit je nai plus de cellulaire

Resolved! How to Replace a Broken Mobile Suit

Resolved! Add ons

Resolved! Question on 2 GB Promo

I can't create an account

Resolved! Change plan

log in with phone number

Resolved! log in with phone number

can only receive texts/calls

can only receive texts/calls

Resolved! US roaming add on

Resolved! Trying to buy phone

Will I still get my autopay discount if there's a balance on my account?

Resolved! Will I still get my autopay discount if there's a balance on my account?

Refer

Resolved! Refer

Number transffering issue

Resolved! Number transffering issue

Resolved! Van Island purchase iPhone 12pro?

Refer a friend promo code

Resolved! Refer a friend promo code

PM SIM - $5

Resolved! account problem

Resolved! change sim card

Resolved! Calls not receiving

Suspension for travel

Resolved! iPhone Xr

Resolved! Re: I need to re-do my port into PM

Re: All calls go to voicemail

services suspended

Voice mail.

Subscription change

No user CS_Agent found??? Cannot contact support a...

LD minutes

Snatched all my data bonus and international talk ...