Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....Can you cancel delivery to the house, and i go purchase 1 on my own..??
Phone just won't count *611 as a emergency number so i am unable to pay my bill its getting stressful i tried multiple different things nothing has fixed it so far
Today is December 19, way past December 15, and still no text message for the annual 2G free data. Anyone else didn't receive their's yet? My wife got hers 2 weeks ago and we share the same last name.
Hi PM Team,I received a mail from you today but when I checked my account, there has NOT BEEN any add-on holiday bonus. You told me that I should bring up the matter after Dec 15th, this is what I am doing.
Trying to use my 500 bonus long distance min for international calls to Europe, but I am getting a message "the call couldn't be completed as dialed".Pls advise.Cheers
I am trying to add 2 phone numbers to my account and want to have under 1 email, but it does not seem possible, how do I change my email address to my daughter's?
I had set up to change my plan by renewal date, when I checked it said that it was set to change on that date, but then on the date it just renewed my current plan.Tried this for 2 payment cycles thinking the first time was my fault. But it hasn't ta...
Who can I contact about a missing referral? My referral is insisting they put in my referral code when signing up and still hasn’t shown on my account and it’s been over a week.
My text messages hasn't been working since this afternoon.It's 2:08 p.m. and all of my text messages have not been sent.I am just writing to log publicly my problem. Few free to add to my thread if your text message is also stuck. I found it hard to ...
I have been trying transfer my number from American company fonus mobile they are giving me same excuses over and over can I get a numbers one you can provide for me instead
Transferred SIM card to new phone, I reset APN as directed, cannot send gifs or pics.I have re-booted, double checked, etc.Can you reset from your end at Public Mobile to see if that fixes it, please?
My wife's plan, same as mine, is the $15.00 per month plan. She is in hospital right now and has approached her 100 minutes of outgoing calls, but it seems the supposedly unlimited incoming calls are going straight to her voicemail after five rings. ...
When people call me, even those in my contact list, calls go directly to voicemail. It does not show the calls as recently called. I have checked all settings and had Best Buy recheck and all are fine. I was told it was likely a carrier issue. please...
I had Automatic Top-Up set up for an older plan of $195 every 3 months. I recently switched to a new $40 /month plan but the Automatic Top-Up still added $195 to my available funds. How do I fix this so it only adds the amount required?
A friend of my could not made a payment when activating a new sim card . Error: wrong credit card info while everything is right ! It happened to me too. I did have to redo (restart computer few times ) and finally it works ! I'm not sure why. My fri...
Each time I need to pay the bill I fill in my username and password and get dumpped on a blank page with a graphic of a flashing yellow circle that has a person holding up a phone in it - no matter what browser I use. It's been like this for months...
I am attempting to purchase a US Roaming add-on and it happens to be my renewal date. The system seems to think that I have not paid for this month and says my account is expired. The funds are there and I added extra so that I could pay for this mon...
I have a friend who was going to switch 2 lines to Public mobile and hoping to get the $25 sign up bonus, plus the christmas freebees. His new sims did not arrive till Dec 15, they were ordered on Dec 6. Is there a way he can still get these deals.
I forgot the email i registered with and I tried sending a msg to CS_Agent but the site didn’t let me enter it. Not sure why. Is there another way to get an agent to help asap?
Did Public Mobile reset its voicemail system? Every week, I've been saving a voicemail from my mom who passed a few months ago (I have a calendar reminder every week). It's worked for several months as the auto expiry is 10 days. I last saved the mes...
