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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! voicemail envelope information

hello hello when I access my voicemail at always gives me the phone number or the person's name that's leaving me the voicemail. is there a is there a setting to eliminate this so it just goes straight to the voicemail message?

Is my Public Mobile Account locked to my phone

Resolved! Is my Public Mobile Account locked to my phone

Hi Everyone, My phone got wet after Kayaking yesterday, and needs replacing. I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer. If not, am I able to take out the SIM card and place it into another unlocked ...

self serve

how can i reset or make a new self serve account with new information with my same old public mobile phone number? please.

Voucher added, account balance but plan won't start

Hi I have got a new SIM with a new number and wanted to start a plan with a payment voucher as i dont have a Canadian credit card yet (recently moved from the UK). Payed for the $40 Plan, have $40 showing in my balance online but it says my plan has...

Paid amount due minus auto pay for first time, it worked!

Just had to share lol. Been a member here since March, had always paid full amount owing, then after auto pay and a couple times community rewards too, I had a few dollars floating in my account still. The other day I took what I thought was a risk a...

Resolved! 1GB Gift Promo when changing plan rate

Hi, does the 1GB promo given to existing users at some point last year stay if I change my current rate to one higher or lower? When I go to change my plan, it outlines the CURRENT PLAN and STARTING x DATE, YOUR NEW PLAN WILL BE plans, but the promot...

PM Account Hacked and Service moved to new SIM

HI All, I desperately need some help. Earlier today, I noticed my phone was no longer recieving texts. I also tried making a call and was unable. I logged into my account and noticed my plan had also been changed, which I did not do. Im looking at th...

new phone, no service

Hello! I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everyth...

The Community's Public Mobile Wishlist

We all have our wants and needs that we expect from public mobile and from time to time they make an announcement and ask for our imput. It then gets buried in the announcement board until the next time they make an announcement. Thanks to @gancanny ...

Resolved! Network issues

Hi guysim having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON im on iPhone X, with $50/10G plan over 3the Public Mobile LTE was showing at the left top corner my apn is sp.mb.com

Need a Mod_Team member to help finish my activation

Resolved! Need a Mod_Team member to help finish my activation

Hello, My pin was reportedly incorrect when switching from Chatr. I have received a voicemail telling me to contact a Mod from this forum. Thanks Jameson.

Self Serve Pages Will Not Load despite trying various devices and browsers

The links https://selfserve.publicmobile.ca/self-registration/, and https://selfserve.publicmobile.ca/ do not load, and have not been working for the last half hour as of 3:20 pm ADT. I have used Google Chrome and Microsoft Edge, tried incognito mod...

Resolved! Changing Credit Card

I changed my credit card successfully. According to President's Choice, it was processed with them. Public Mobile tells me that it was rejected? and to contact my Credit Card provider, which I have done. Credit Card company has verified that it...

Resolved! data

My wife received a notice from Public Mobile that the usage of her data was close to the limit. When we go in her account "view my usage" she still has half her data still available? what do we do?

Usage History won't sort

I manage my family's 3 accounts and my wife has used 80% of her data, which is unusual.(It would be a nice touch if PM allowed the amalgamation of accounts under one set of user credentials, but that's not the main reason for posting.)I thought I'd ...

Lenny - the Telemarketers worst nightmare!

Do you get a lot of spam/scam/telemarketer calls? If so, I've setup a brand new easy-to-remember Canadian access number for Lenny that I'm letting fellow Public Mobile community members know about to try first! Calls are recorded, and may be shared o...

Resolved! Public Mobile selling new or refurbished phones?

Will we see Public Mobile selling new or refurbished phones? Would love to see that happen, please someone confirm.

Resolved! My Payment date keeps backing up by one day

Hi Weird situation but my bill payment date keeps backing up by one day each month. When I signed up my bill date was Dec 10. In January I got billed on the 9th. This kept happening and now in July I get billed on the 26th and in August I will be ...

Resolved! Old cell activation

I have an old cell phone that I am wanting to activate with public mobile, my question is am I able to activate this cell even though there’s no cell number or do I need to have a number from another provider? Forgot to mention the cell is an iPhone6...

Resolved! Texting Australia, anyone had success?

Hello Community,Has anyone had success texting Australia before?It appears so...as mentioned here by @computergeek541 https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/txt-to-Australia/m-p/482463/highlight/true#M61606I have tried, but woul...

Resolved! Unable to Process Transaction

Hi, I've been using the service for about 2 years. Last month on the 28th I made a payment as usual and all was fine. This month I'm trying to add funds and I'm getting the following Error message------------------------------------------------------...

Resolved! residual funds in expired account

how do I obtain the residual funds from an expired account

Resolved! activation done, data not working

My SIM activated, phone number working, but mobile data not working

Resolved! Compatible phone?

Hi. I am using a moto-G6 on my Public Mobile account, and I am very pleased with the service Public Mobile gives me. My friend would like to purchase a Moto G8 Power Lite phone, and wants to know if it will work with a Public Mobile SIM card. Website...

Invalid Sim on activation

Resolved! Invalid Sim on activation

I started to activate the card but didn't complete the setup. Then I got it at that screen and later tried to go back into activate that card on a different email account now when I try to put in the SIM card number it comes up as invalid. Please hel...

Resolved! Port my number from previous provider

I need to port my number from my old provider

Speakout vs PM

Hi there: I am considering switching from 7-11 speakout to PM, and wanted to see if anyone could share any of the downsides if any once they made the switch. From reading the community, here is what I have found so far: Pros:Plan loyalty/community/au...

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