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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Deducted money 2 times

Resolved! How is Community Rewards applied if missed one month.

I know this issue has been discussed in the forum before, but I don't remember how it gets resolved as I probably wasn't following the discussion closely or paying enough attention. My question is how the Community Reward is allocated if the payment ...

Connexion réseau

How to correct my IEMI number?

Phone suspended while money in account

Has anyone else had their phone suspended while there was money in their account? I was told my credit card had expired in Sept and they couldn't take funds. My credit card expires in March and there was already enough in my account to pay anyway

Deducted money

Resolved! Deducted money

I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!

Thanks

2BG promotion

Resolved! 2BG promotion

Hello! I signed up for the 2GB promotion bonus and I got the email saying I’m eligible for it but when I typed in the code on my account it says I am eligible for the promotion. Could someone let me know why?

Issue with porting with public mobile

Resolved! Issue with porting with public mobile

Hi there, I recently decided to port to public and join this awesome community. However, I believe I missed the 90 mins verification text. I don't know how and who should I contract to restart this process. Thanks.

Resolved! hello I have two phones that I have put on public and there not working need help asap

so to make the story short u used to have public loved it and was now coming back with my hubby and I went got sim. cards and then registered them and nether one is picking up a network I have tried them sims in different phones and nothing I don't ...

Resolved! No data on $15 dollar plan with auto pay.

I set up my sons account which is $15 dollars a month with autopay. His data usage show a extremely small amount data used.should have 250mb of data but he can’t open a web page.He is using an iPhone and yes his cell data is turned on.

Changing my email address

Resolved! Changing my email address

I’ve changed my email address today and it’s not the same one I signed up with , is it possible to change it without closing my PM account and opening another one?

Extremely high data usage

Resolved! Extremely high data usage

Helloim using iPhone with currently iOS 15.1 I found very high data usage.I turned off all settings what using data and still after few days all my data limit was consumed.I talked with Apple customer service, they checked my system and confirmed tha...

Resolved! Number de-activated and i cannot find a way to pay!

i had two numbers under my account because I usually take care of mine and my partner’s phone bills. Recently, my credit card was compromised and they issued a new card so I had to update the credit card information for all my auto payment services, ...

Samsung A12

This phones seems to work great with Public Mobile. Good reception and no issues thus far

Pixel 5 via Public Mobile

Curious, what do you all think is a reasonable price for the Pixel 5.In my opinion $600 seems quite steep.

Resolved! Reset password

I want to reset my password but I need my security answer which I forgot. How can I reset my password. Thank you

Data usage does not add up

Resolved! Data usage does not add up

I have received a text message that I have used up 75% of my 5GB; this was a surprise to me, the plan has just renewed on October 25, 2021. When I look at the usage history, this does not add up with what is stated in the usage area. Thanks for your ...

Error 821

Resolved! forgot password and security questions answer

Need to login to activate autopayThank you for helping

Paying for Service and Texts.

While I don't understand why there are few here that don't want any texts from PM, I can now protest as well. I don't mind getting them but too many is one too many. You get a reminder a few days ahead of time ... okOn your payment date, you get a ...

United States

Resolved! United States

If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?