@Mistymercer wrote:
clicked the "send code" button. after a min no email & it says click again - so I click again! I do this 2 more times!
@Mistymercer you don't click again after a minute.
What you need to do after the first "Send code" is to check your email address and click the link on the email to reset password and relogin
Before you reset password once again, you can in fact try using Incognito mode to login My Account and see if it works
If still unable to get it working, please open ticket with PM Support using Chatboth and they can sort this out for you. Start with Method 1 below and type in exact what shows belong. If it is confusing, use Method 2 and open ticket using direct message instead
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
