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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Checking who called

Hi,Under usage history I notice I have a history of calls to the number 647-580-4001. I’ve noticed some threads saying this means the call went to voicemail. My phone was on airplane mode, so I’m unable to check who called on the phone app. Is there ...

Resolved! Registered yesterday and got charged 5 time....

Hello thereI created my account yesterday to take advantage of the new promo for $ 34.00 per month and 15 gb I think it was and paid with my credit card....after entering my payment info and pressed entered I got the error message saying that it went...

Did it do it twice?

I'm still waiting on my son's sim, money taken Oct 26th. I went to log into my account and it said activate, then carried me to a page saying "Payment Complete, we'll send your card in 2 days"... they've already take the payment for the month/$5 sim ...

Resolved! USA Travel Voice Calling Not working. Data working OK

I have the$50 Canada US plan.Today I went on a day trip to Port Huron MI USA. Roaming data works great. Voice calling does not. Number attempts to dial but hangs up immediately. Phone settings show roaming is allowed - data worked. Phone shows connec...

SIM card did not get my address

hi, i've ordered a sim card to my home address but it did not reach me."Order 349401 confirmed"

Transfer my number (port in) to another service provider

I was wondering how I can transfer my phone number to another service provider?

Can't receive calls/texts waited for 24hrs

Can't recieve calls/texts been more than 24hrs.

Double charged

I was trying to pay for a USA add on and the system says it wasn’t processed so I tried again. It looks like I was charged twice for $30. The one charge is for USA talk , text, data and the other charge is a 30 add on that I never submitted. How d...

Moving from Telus

What is the procedure for moving from Telus to PM?

Does the Light Phone work with Public Mobile?

Hi there,I'm looking at getting a Light Phone II, but I'm wondering if it will work on Public Mobile.Currently, this device doesn't ship to Canada, but I was told by light customer support they were working on getting the phone to work with Telus. If...

Points

Can I transfer my points to my Son.

SIM Card hasn't arrived in 10 days, and I don't have my Order Number.

Hello, it's been 10 days since I bought a Public Mobile SIM Card and a Plan, and my SIM Card still hasn't arrived in the Mail, and for some reason I also wasn't given an Order Number. Can anyone help me with this?

Switching phones

Hi I have a wireless sin account with Pm and I would like to switch over to a new phone. Please help

Forwarding calls to U.S.

I have an Android phone on the Public Mobile network (Canada) which allows me to forward the phone calls to another phone. If I select this option and I remove the sim card will calls still be forwarded?Specifically, what I would like to do is:Buy U....

Plan changed

Why did my plan change to a much more expensive one by itself?

Resolved! Sim card order have yet to arrive.

Hi,Is there a way to get an update regarding a SIM card order ?I orderered on October 22nd, and haven't received it yet.Thanks in advance.

Need to make a payment but forced to change subscription plan

I got a new payment card so I need to update my payment card to pay for my service. When I click on the "Pay now and resume services" button I am redirected to a page that wants to force me to change my subscription plan in order to make a payment. I...

Resolved! Need to covert from Reward Points to Auto Pre-Authorized Payment

Hi All, I want to convert the reward points to Auto Pre-Authorized Payment as the rewards point allotment is not that much useful for me as compare Auto Pre-Authorized Payment. And also i want to convert existing reward points to credit. can someone ...

Service Interruption?

All incoming and outgoing calls were failing. Rings on my end as if it is working. I got curious so logged in to check my account to see that my service for some reason hasn't auto-renewed. I have been with PublicMobile for years now, so not sure why...

No phone service from public mobile since transfer

Please tell me when will Public Mobile start providing phone services. The previous phone service provider has stoped providing services to me. Very inconvenience.

Resolved! Port failed, can't retry.

I don't know why this isn't an option when it's supposed to be self-serve. The port failed on Public Mobile's end (I got the text from the old provider and replied YES). Now my old provider is still active and I'm paying for a new plan with public mo...

Need to delete extra email addresses

I am trying to add a 2nd phone line. I enter a new email address different from my regular one for My Account to register a New Account. I tried 2 different of my other email addresses. Eversafe says 'Already Registered' and won't let me go on.How ca...

Resolved! Resend port request

Can someone please give me the number to call to have the port request resent? Virgin acknowledged that I approved the request but they cancelled it anyway. Right now I have the Public SIM in my phone and of course can't receive texts or calls. Every...

I paid to get 3 Go in US during my trip but it doesn’t work. It says “5G” and does not connect

itinerancy in USA I have the money but the system won't hook me up

itinerancy in USA I got the money in the account the system won't hook me up

Customer Service

My mother is a public mobile customer and she cannot remember her 4 digit code number. She does not have an email account with public mobile. Is there somewhere in Toronto she can go for customer service?

Resolved! 5g sim card?

Do I need a new sim card when I change to a 5g plan?

Not able to see the plans

Hi, I use $39/20GB 4G and whenever I have plan to visit US, I switch back to $50 40G US-CAN plan. I got plan to visit US next month and went in to subscription page. I don't see the $50 plan. only the $65/60GB US-CAN plan is showing, neither any othe...

Web site and Add-on and CS ticket not working

I'm stuck again. Every year I start with a US Roaming package and when it expires 15 days later I try to add another one. Everything looks fine - payment to credit card on file and even a confirmation but it doesn't go through and somehow the payme...

Resolved! Data deleted 2.5 hours prematurely.

So I purchased 3gb of data only to realize that I lose it at the end of the month th so my last day was today October 31st. I assumed I had until 11:59pm. I used a bit of data on my way to work at 3pm, but when I left work at 9pm and stopped at IGA t...

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