Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I bought a new plan on my exact cycle period which is subscribing for a while. Now I got two payments posted , one for an old plan and another for a new plan on my credit card. Would it possible for me to request one of payment? How could I ...
As title.I transferred my number yesterday morning. Since then I was able to send text messages and use the 5G network. However, I can’t receive any text messages and calls. I didn’t receive any text messages about the transfer request from Fido.Whom...
Bought US 15_day bundle for my phone and my wife's phone. Been in US since Monday. I have NO service. I had text and email yesterday for the first time. Nothing today. My wife can't make phone calls at all, she can only text. This is ridiculous...
Hello community, I'm the old PM user currently on the old 3G plan. The 5G black Friday deal seems really a good deal to me.If I would like to change my current plan from 3G to 5G, should I also buy a new SIM to get 5G network properly? My phone is Ga...
I have a public mobile sim card in my current phone- I'm looking to upgrade my phone- can I simply swap the existing sim card into the new phone?
Hello guys I am freaking out, I accidentally bought the same plan which had been bought by my autopay just a few hours ago. I don't think I used any of the services yet, is it possible to get a refund? Have any of you guys ever gotten a refund?Please...
I am a long time PM customer who is still on the old reward system. I have $5 off each month's bill with my loyalty reward and I don't want to lose it. The new black friday deal seem very good but it offers a $1.7/month in reward points, which is th...
Hi, Can some one be able to help with access to account for one of my phone? I do not think eversafe was activated for that account and I do not see an option to get OTA code in registered email. Please advise.ThanksJay
Hello lovely community! I have a theoretical question for you all... What would happen if your monthly legacy rewards discount is greater than the monthly cost of your plan?
I still have the old loyalty pay discounts on my current plan as well as the $2 auto pay discount. If I change to one of the current Black Friday plans, will I lose these discounts?
I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it.
Hi,I need to know how to permanently disable 2 factor authentication or at minimum have more than one phone number registered for it. Because if I lose SIM card how can I login for replacement or support if I don't have access to mu phone number anym...
why cant PM take my credit card info for my second phone number?
Hey Community and PM,Imessage stopped working all of a sudden on my iPhone SE. I did all the resets, no luck. Finally got a new phone thinking the was the problem. Put the SIM card into the new iPhone 12 and it said, Imessage cannot activate with sim...
Ported # from virgin to PM a couple of days ago. It appears that both the ESIM from PM and the SIM from Virgin are still active? Depending on the provider that phones or texts me, you get either Virgin or PM sharing the same phone number. I tried to ...
Can someone please confirm. When I pay my December 5 bill by autopay, does that cover the month of December or January?
I purchased a 15-day USA phone/data Add-On on November 7 without problem. I needed to renew it today and was able to add the $30 to my account and the system appears to process the $30 purchase. However, when I then look at my account, the $30 is sti...
I've been paying my public mobile service for the past 5 years on the same card and I'm suppose to be getting 2% cash back for recurring bill payements. I have auto-pay on, its billed on the same date each month. I called my bank and they said that i...
I just setup my account. I am only getting 3G for mobile data. Rogers phone same location getting 5G. My phone is capable of 5G and would get it on previous provider. I also noticed that even though I am only getting 3G it is using data from my 4...
why my SIM card has not arrived yet? I ordered it at 26 October 2023.
I received a sim today and it's service activation failed now i am unable to do anything it just shows contact support but unable to reach any customer service representative.Can anyone help?
I just changed my plan and I lost all my rewards Why?
finally got a response but they ere unable to resolve the issueThought I'd try to sign in again but still having trouble viewing my account and seem to have lost all my community badges etc.
How long have you been here? Did you port over a number? Does that voicemail you're checking actually belong to the old provider.
Should I choose to upgrade my subscription,a) Will any rewards applied to my subscription still be there?b) Will the two $2 discounts still apply every month?
I’ve been going in loops through the bot chat and it always takes me to a ticket pages that’s been “404 not found” for days already. Where is the customer support number or how do I get someone to reach out to me?!
How do I cancel my services if I never activated my phone
I have not received my SIM card for 7days
I went to make a payment and my account has asked me to “continue to complete my plan” as if I’m a new customer. I still have partial service (texts) but I can’t get to the payment menu. I’ve been with them for 3 years.
