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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No signal, Paid Active account, but my phone just don't have signal

Hi, my call/text stopped working last night. I have an iPhone, and it can read the sim card but can't get any signal (been shown SOS mode, which means it can read the carrier info but doesn't have signal). To make sure it's not my iPhone issue:I trie...

Resolved! account balance back to debit card

Hello, I would like to return money from my account balance back into my debit card.Thanks

Suspended Account?

So my account is suspended. I paid for all of February, and now that we are in march I am I owe for all of February?Why funny is I changed my plan to a cheaper plan, and your now asking for that plan rate. I lost a **bleep** good promotion, and I am ...

Promotions for existing users

Is there a forum for what promotions are posted for existing users? Been on the same plan 2 years and looking to upgrade maybe.

Resolved! Point System

What is the 3X - point mean and how do you redeem those points every month? Does it do it automatically or do you have to redeem them manually?

Phone calls not working

Hi my account shows as active on my accountmy payment cleared today but when I try to make a phone call it says that my phone is not active - can you look into this matter ?!

Resolved! Data

Once again, I used my points to get data. And waited 24hours and it's still not applied. Then again I wasted money on buying data and nothing. I've signed out and in. Turned off my phone n data. Why does this continue to happen. ??!!

Resolved! My auto payment did not go through, my account suspended

My auto payment did not go through, my account suspended. Made a payment. Still suspended.

Cannot text out?

I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have...

Resolved! My phone stopped working today. My bills are paid. I cannot make or receive calls or access voicemai

I need help, I submitted a ticket and have spent hours trying to fix this but it makes no sense. The phone it self is fine and I tested the sim card in another phone and I still cant make or receive any calls. This is really stressful as I am missing...

Resolved! Lost Login Credentials

I forgot my sim card and login credentials. Plz help me to recover them and activate my new sim card with same number.Thanks

Resolved! Does the 500 one-time Int'l LD bonus ever expire?

Does the 500 one-time Int'l LD bonus ever expire?

Phone Bill Payed

I topped up my funds, but my calls are still not going through.

Resolved! My email isn't linked?

Why can't I login with a phone number, apparently my email isn't linked. I can change my password, but not my email. This is pissing me off. I need to get into my account within the next 24 hours or I loose my phone number because my credit card is a...

Resolved! 1st time using hotspot...no internet?

I tried using the hotspot on my phone with 3 different devises. They all connect and show good signal. But no internet.How do I correct this problem?

Resolved! Conditional call forwarding BROKEN

For the people that were affected by the March 2023 outage, they can no longer use the conditional call forwarding codes: when you enter the code, it says “unknown request error”. When can this be fixed?

Resolved! US roaming add-on - data not working

I purchased the US roaming 15 day data talk text pack. Texts are coming through but data is not working. Any idea why? I'm in Fargo ND & it didn't work in Grand Forks ND either. It shows the roaming data in my add-ons. And I have 4 bars with the R be...

US Add-on failed to add

I added a US Talk/Text $15 plan two days ago and while it shows in my recent payments it has not been added to my account and now I am stuck in the US with no service. Help!!!!

Voicemail

Good Afternoon, Hope you are having a good weekend so far. I just had a question about voicemail notifications, I never get a notification that I have a voicemail anymore which pops up in the notification center as "New Voicemail" since I switched ...

US roaming add on

My husband is in the US and he just added the roaming add on ( while in the US) as he forgot to do it before he left. On your help page it suggested turning cellular data on, then going into cellular data network and changing the APN to SP.MB.COM. ...

Account number

Hi this is hawa how I gonna get my account b/c I lost my phone yesterday

Resolved! Where is my order

Over a week ago I ordered for a cell phone, cell plan and nano sim cards. Al was charged to my credit card, BUT my card has not been chared for this order

login to cancel account

I'm trying to cancel my father's account and plan. Both my parents use the same email but different cell numbers. how can I login to change info for Father? He has passed away last month and his account is no longer needed. His # is xxx-xxx-xxxx. Tha...

tablet

can i use my cell number on my tablet same time ( can i & will it work if i put another sim card into my tablet so i can use both with same phone number

Need help logging into account

Help can't login into account to change credit card information! Reset password doesn't work

Service

was choosing wrong plan when activities my sim card

update billing information

i have two accts that were deactivated because my billing information was not up to date. I would like to reactivate and update my billing information

How to access my account

US Roamimg Volte and alaska coverage

So it sounds like US roaming won’t work in alaska from another thread i read. Any eta when public mobile will introduce volte? It would be a shame to switch from public mobile just because of this issue. I have an older 2017 samsung a5 and i’m not 10...

Can’t access my account

How do I change my email address