Trying to log in to change my plan, but stuck in activation loop

[CoralCoral]

I have been trying to change my plan and have been a customer for many years.  However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing plan that I have had for years.  Please help to resolve this issue as no matter what I try, website or app, it just takes me to finish activation for a line that has been active for years.

[CoralCoral]

Thank you for the suggestions.  I have done that and tried in a new browser and even a new PC.  I had been able to log in through the new system before, if I recall, and changed my plan in the past, but somehow now I am taken to the activation screen all the time.

[Korth_]

@CoralCoral 

Clear your browser cache & cookies. Or just use a different browser you've never used before to login to Self-Serve. (On PCs, be careful to avoid the fake/criminal/malware browser download sites which seem to be fashionable these days. This is not as much of an issue on the legit mobile app stores.)

[Also: I've noticed that EverSafe does not like Ghostery. It's probably best you disable any scriptblockers or privacy-protecting browser extensions you may have running for the duration of your Self-Serve session.]

[softech · Accepted solution]

@CoralCoral 

did you ever login since PM introduced EverSafe?  Look like the EverSafe system didn't link your My Account properly, easy fix for PM support and you just need to engage them by messaging them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there