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Reinitiate phone transfer

Liam9
Great Neighbour / Super Voisin

My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need someone from Public Mobile to reinitiate the transfer so she can get the confirmation text and accept in order to keep her old phone number. 

2 REPLIES 2


@Liam9 wrote:

My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need someone from Public Mobile to reinitiate the transfer so she can get the confirmation text and accept in order to keep her old phone number. 


Please open a ticket using the chatbot. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system gives an eror message, send a private mesasge to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Liam9  Will private message you the porting team number to re trigger the port request for you 

check your inbox for the number or use this link to the community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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