Community

Never received the sim card !!!

I already placed a ticket 368593-275  and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. ...

Change plan

@CS_Agent I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx

eSIM not working and no support

Signed up and the e sim failed, chats do not provide support. Help??

Unable to Activate my Subscription Please help

Unable to Activate my Subscription Please help

Data only Smart phone plans

If anyone has been using a Data Only smart phone plan would you mind giving a review of how you got it, set it up, use it and how its been going with data and texting only.  Or do you use another means of communicating with other phones rather than t...

Esim

I was sent an  e SIM card but I did not input it right so it says I have to talk to support to get another one sent but everytime I try and start a ticket I get  error 404

Service issue

I can't make calls but I can receive texts and sends texts my data is working buy still can't call out. I restarted my phone still noting for the past 2 days now 

service

I can't finish my sim card activation.

Any plans on selling phones again?

If I remember well, Public Mobile used to sell phones some time (years?) ago?Is there any plan in the works to offer phones again?I would buy from Public Mobile 100% !!New or refurbs, either way I would love that.

Throttled at 256kbps ?

Not sure if it's a typo or a system glitch, but basically when you run out of data, system says you're throttled at 256 kbps.Should be 512 kbps, right?

Forbidden A1 - new activation

Hello,I recently subscribed to Public Mobile and I'm encountering issues with activating my eSIM and initiating the number transfer process.Initially, everything seemed fine when I logged into the app for the first time. However, problems began durin...

Voice mail

Cannnot retrieve voice mails. Press 1 on key pad. Directs me to menu, setting, voicemail. Shows voicemail number not set up. Can't access to set up. Thought this was automaticly done by Public Mobile.

How do you get back to your inbox easily?

I keep having to go back to the help chatbot and start a conversation, then it gives me the option to come to the community which directs me to my inbox.  I can't find it otherwise...

eSIM did not activate

eSIM not activated

Can’t call can’t receive calls

US add-on not working

Presently in the US, purchased an add on roaming, received my receipt confirming my purchase, made sure roaming on the telephone was turned on,  turned phone on and off and yet my add-on is still not working? Help!

Activation failed, then going around in circles, Customer Support use

HelloIt was very easy to subscribe to a Public Mobile (PM) plan (and for them to take my money). But then one see the weakness of PM. My activation process failed and from then on I have been going in circles, hitting dead-ends and at the same time P...

Re: Live Changes and Improvements to the Public Mobile App

Still waiting for the Sim card 

Change plan from renewal day to immediate change

Currently I have the $50 with 100GB plan from the boxing week deal set to be renewed in 10 days. However, my current plan's data is running low so I'm wondering if I could change to the plan immediately. I am scared if I cancel the renewal then I won...

Trouble with 4G plan speed ~~> (also unable to activate 5G promo)

Hello!I subbed to the $29 30GB @ 4G plan, and just received my SIM chip... hurrah!Turns out, the Public Mobile "100Mbps"... cough... is more like 10Mbps (3 up) at very best. More realistically, 6dn/1up. Even though the exact same phone + location, wi...

Invalid SIM

Hi there,I have been overseas and not using my phone and I suspended my subscription a few months ago. I read that if you leave your number unactivated then you can't get it back after three months so I was careful about the timing. Today is three mo...

Real World Experience 3G vs 4G

Looking for some feedback from users that have moved from a 3G plan to a 4G plan.  Have you noticed any real world difference in speed?  I generally only use phone data for some light internet browsing, maps and linking to fitness band for GPS data. ...

New subscription not working

New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue 

Number transferred

I just made a mistake by transferring my old roger number to my public mobile account.Now I can't receive or dial any calls. Please help me get my old public mobile phone number back