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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2273 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

Porting Fail

Thank You to all that has help me with getting my number ported to Public Mobile, I was able to get the request from Koodo to port my number, I have confirmation the account now is closed at Koodo but I'm still unable to have my phone activated, they...

Akilies by Great Neighbour / Super Voisin
  • 1133 Views
  • 16 replies
  • 0 Bravos

Resolved! plan change

Today I changed my plan from 5 GB to 15 GB for the same price, it's 1 day before my bill due date, and instead of clicking on "change on renewal day" I pressed "change now" and paid.now I see that I will have to pay again tomorrow my full bill.how ca...

kevka by Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 1 Bravos

Didn't get the plan I purchased.

I was previously on an embarrassing 6GB 3G/$45 plan with Public, which would get you laughed out of business in any other developed country. I supposedly switched to a still meager plan of 15GB of 4G/$40 like as if they just don't have cellphones in ...

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plcd by Good Citizen / Bon Citoyen
  • 716 Views
  • 7 replies
  • 1 Bravos

Data used without authorization

Hi, a significant amount of data was used at 12:11 am, the phone was not being used at that time, no calls, no text, no streaming, no surfing. Can someone explain?

DJQ by Great Neighbour / Super Voisin
  • 831 Views
  • 7 replies
  • 0 Bravos

2 factor authentication in Mexico

Hello, I have a public mobile Canadian phone number.   Currently I am in Mexico using a Mexican SIM with a Mexican Phone #. I need access to an online account of mine that is set up with 2 factor Authentication. Is there a way I can forward texts fro...

socanadian by Great Neighbour / Super Voisin
  • 755 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change, Rewards...? $15 Plan, Unlimited Incoming Calls...?

 Hello,    So my mother got onto the $15 plan over a year ago   100 minutes, 250MB, Unlimited Text    I just got my grandpa setup with the $15 plan over the Christmas holidays over a week ago, and it showed Unlimited Incoming Calls included...   Does...

Christo4 by Good Citizen / Bon Citoyen
  • 1457 Views
  • 10 replies
  • 0 Bravos

Resolved! No Auto-Pay Credits...?

 Hello, new to PM here... One of the reasons I eventually moved over to PM, is because of the Rewards. I got my mom on it a year ago, so got familiar with the Rewards system, on which she benefits tremendously. She's getting $2 Off every month for Au...

Christo4 by Good Citizen / Bon Citoyen
  • 673 Views
  • 6 replies
  • 0 Bravos

Accessing an account.

One of a number of my friends I have gotten to join Public Mobile would like to access their account and has been unable to. She has a Username and password but the login screen asks for an E-Mail address and password. She enters this information and...

Scribe_55 by Good Citizen / Bon Citoyen
  • 1203 Views
  • 13 replies
  • 0 Bravos

Resolved! Can’t log in to submit a ticket

We ordered SIM cards Dec 26 and they just arrived yesterday (after the $35 Boxing Day deal ended )I’ve tried multiple times with multiple password resets and carefully checking the account info as I attempt to log in so that I can submit a ticket. It...

Mikehale by Great Neighbour / Super Voisin
  • 897 Views
  • 5 replies
  • 0 Bravos

Resolved! Would this phone work with PM?

Hello everyone! Would the Samsung Galaxy A13 (A135M/DS) - International Version work on PM network? Thanks a lot! Math

Matheo by Great Neighbour / Super Voisin
  • 918 Views
  • 9 replies
  • 0 Bravos

Resolved! loyalty rewards

I have been with public mobile for over 2years why am I not getting the proper discount

ma8 by Great Neighbour / Super Voisin
  • 972 Views
  • 10 replies
  • 0 Bravos

Resolved! Sign in trouble

I am new to pm  1 week .I have signed into my account for the first 2 days however the past 2 days I can’t sign into.I have done a password reset but it says unauthorized action . I have also tried signing in with my laptop. No sure what else to try ...

Bmvanbese by Good Citizen / Bon Citoyen
  • 728 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't reactivate my account!

Once again a lack of any warning emails my account was going to be cancelled today, but I am trying to reactivate today and it won't let me, shouldn't I still have today to activate?

phunction by Good Citizen / Bon Citoyen
  • 2089 Views
  • 28 replies
  • 0 Bravos

Resolved! Need help

 give her money back in your bank account 11.50$

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Resolved! email account

How can I get my email account from day 1 when I sign in to Public I cannot sign in and try to add and sign in with a new email address... so how also to speak with an agent to help me with this issue I have

fares80 by Great Neighbour / Super Voisin
  • 606 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number failed

How do I request a number ported  from koodo to public mobile, my account at koodo is still active and I know i need to wait for a text to reply in 90 min.  Thank you 

Akilies by Great Neighbour / Super Voisin
  • 679 Views
  • 6 replies
  • 1 Bravos

Resolved! New plan not updated

Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb. why isn’t the new plan showing even though the new plan dates are accurate?

t26ace by Great Neighbour / Super Voisin
  • 952 Views
  • 8 replies
  • 0 Bravos

Resolved! International calling

Going to UK , middle east and France.  Will need calling and data.   Will people calling from Canada be charged for calling us.

Pamag by Great Neighbour / Super Voisin
  • 2455 Views
  • 11 replies
  • 0 Bravos

Change your plan offerings

Looking at maybe changing my plan. Currently 41.25 fro 4G speed and 4GB of dataWhy is there a $40 4G speed plan with 5GB data, and another 4G speed plan with 15GB of data for the same price?

Resolved! Changing phone number

Hello. How do i change my phone number to a specific one? 

MPL2020 by Good Citizen / Bon Citoyen
  • 1320 Views
  • 10 replies
  • 0 Bravos

Resolved! My account

Good Day i am looking for my Piplic account number.. so how can I get it or found it.. the cell number I have as  2**-***-9566 and 2**-***-8530 . thanks hope to get it 

fares80 by Great Neighbour / Super Voisin
  • 920 Views
  • 7 replies
  • 0 Bravos

Resolved! PUK

hi all need a PUK code.  Locked myself out

pinkbird14 by Great Neighbour / Super Voisin
  • 570 Views
  • 4 replies
  • 0 Bravos

US Roaming.

Why does Public mobile not offer all the choices available in their self serve service.  I have been in the US over a month for circumstances beyond my control.  I am a heavy data user.I would like to see all options available . Please Thank you

llsham by Great Neighbour / Super Voisin
  • 519 Views
  • 6 replies
  • 1 Bravos
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