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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12625 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23776 Views
  • 183 replies
  • 25 Bravos

Resolved! US Texting addon extra charge / need refund.

I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...

susanmyraPM by Good Citizen / Bon Citoyen
  • 397 Views
  • 6 replies
  • 0 Bravos

Resolved! How to make Public send Rogers another port request

Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent

mroushdy by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Resolved! activation

lost my phone, just got a new one, and new sim card, is unable to activate card

precious23 by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Resolved! Pre-owned phone data credit

I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."

pmoore by Good Citizen / Bon Citoyen
  • 357 Views
  • 7 replies
  • 0 Bravos

Resolved! No numbers available for selected city

Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?

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Veranika by Great Neighbour / Super Voisin
  • 781 Views
  • 11 replies
  • 0 Bravos

Resolved! Unable to port my Koodo number

Hi, I want to activate my Public Mobile SIM and transfer my Koodo phone number, but at step 2 I get this error "Please enter a valid Canadian phone number"Can you please suggest how to port my number or how to get in touch with someone?

ionut_baban by Good Citizen / Bon Citoyen
  • 642 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo and referred by friend

I just activated my sim and account and mistakenly went by the promo code and referred by friend. How can I fix this mistake and add them on now?

Jr72 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Phone calls going straight to voice mail phone not ringing

I need you to please assist refreshing the network settings of my SIM card. I tried already all the troubleshooting recommended on the community platform (do not disturb, bluetooth, call forwarding, block list, etc) and it is still not working. I do ...

Chris77 by Good Citizen / Bon Citoyen
  • 1071 Views
  • 24 replies
  • 0 Bravos

Resolved! Data Add-Ons Clarified

You have 1000MB for the month. You run out of the 1000MB with 2 days remaining in your cycle. You buy 200MB Add-on for $5.00 You use 100MB of that add-on, and have 100MB remaining. Your month ends, plan re-sets and you get another 1000MB Does that 10...

BenKayfetz by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 2 Bravos

Payment

Trying to make payment on my account forgot password and security questions

nicebirdiejay by Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 0 Bravos

Resolved! 1-888 no service question

Hi I was trying to get in touch with a 1-888 number using my Public Mobile.  Now I am not sure if the 1-888 number was in the US or Mexico as I am in conversations with a business in Mexico but they did call me using a Florida exchange too.   I just ...

pomlady by Great Citizen / Super Citoyen
  • 706 Views
  • 7 replies
  • 0 Bravos

Emails

I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?

Butterfly4rw1 by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

blocked number

Hello thereMy cell number has been blocked today(I can't call and send a message) and when I want login to my account, I get the error below"Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assis...

zohresheykhi by Good Citizen / Bon Citoyen
  • 1466 Views
  • 36 replies
  • 0 Bravos

My plan is not working

Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.Thanks

reklaw by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

SIM Card order: 2xxxxx

Hi, I ordered this on April 10 and I'm still waiting. Wondering the status? 

brownkm by Great Neighbour / Super Voisin
  • 190 Views
  • 4 replies
  • 0 Bravos

Resolved! Added Funds

Hello, I added funds to my account and it has not renewed my privilege's can we please update my payment?

Barbiegrrrl by Great Neighbour / Super Voisin
  • 437 Views
  • 9 replies
  • 0 Bravos

Access my account

I made a new account and trying to login again in that account with my registered mail its says login failed all the time. Is there is any other way to log in to my account. Kindly help. 

Rupali96 by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

Friend signed up but I don't get the rewards?

Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you! 

cmarin by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

NO MOBIL SIGNAL

Why in the last 2 days my phone don't receive Mobil signal (zero bar) at locations where I use to receive at least 2 bars. Thanks Mark

MRV by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged double payment

Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...

Superapoon by Good Citizen / Bon Citoyen
  • 405 Views
  • 6 replies
  • 0 Bravos

Resolved! Port-in number instead of new number given to new simcard

Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...

theeittech by Great Neighbour / Super Voisin
  • 451 Views
  • 8 replies
  • 0 Bravos

Free 2GB NOT SHOWING

I activated my SIM card a week ago with the 12MONTHS2GB PROMOCODE. And it still does not show on my account. One note says wait 2 days. When will it be added?

NH3 by Great Neighbour / Super Voisin
  • 253 Views
  • 4 replies
  • 1 Bravos

Resolved! rewards missing associated with autopay

I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert w...

frazerhk by Good Citizen / Bon Citoyen
  • 392 Views
  • 5 replies
  • 0 Bravos

Data not working!

This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!  

heathermacken by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos
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