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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Good morning

I need help please I lost my Public Mobile SIM card while I was away on my trip and I did buy new SIM card my question is there any chance I can keep same phone number ? I did try on self serve to add on new SIM number but it seems didn’t work . Plea...

Resolved! no service

My bill is paid and I have excess funds in the account but its saying suspended for no payment and I cant make or receive calls. help please ?

Service

I can not make calls and my bill is paid.when I try to use my phone it says I have no service .

SIM Activation

GET STARTED ONLINE TROUBLESHOOTING1. BE KIND TO YOUR SUPPORT TEAM!!! CATCH MORE BEES WITH HONEY!2. FIND “ACTIVATE” AT TOP MENU ON HOME PAGE, FOLLOW PROMPTS AND READ THE FINE PRINT, THAT IS NOT OLD PEOPLE FRIENDLY!!!3. CHECK FOR TYPOS AND NU...

Resolved! contact

what is phone number

Resolved! SIM Not Supported Error

I received a new iphone and am trying to add my public mobile SIM - I'm receiving the error message "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy."When I go to Settings>G...

Making and receiving calls

Hi there,I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account does not have an active plan. I can text, the accoun...

15 day roaming quit after 7 days

We purchased 15 days roaming talk and text Feb 26. March 6when trying to make a call a message comes up that we do not have an active plan on our account. When we go into account it states we have 8 days left. What if this was an emergency. we have i...

Trouble with calling some phone numbers

I'm having trouble calling some telephone numbers that other Public Mobile customers can call with no trouble. On one number I call, I'm receiving an error 5B1.

Resolved! Roaming in Canada and US

I am an Ontario customer ,1. Will my phone be working in Calgary?2. what to do for US roaming?thanks

Resolved! Open a ticket

My credit card expired and I need to update my account for autopay. I am having trouble signing into my account, reset my password and I am still having trouble updating the information. Please help. Thanks,Cathy

Unable to make or receive calls

I have 2 lines, both auto pay, due today. Not able to make calls or receive. Message says make a payment. What is up, please?

Cannot make or receive calls

Hi, I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account is not active. Please help.

Us roaming add on not working

Enabled the us roaming add on and still unable to make or receive calls. T mobile shows up as network but still unable to make or receive calls

Resolved! Account status

I have auto renew, which has worked great until today. Account did not renew automatically.I renewed it manually and account says active, but I can not make or receive calls . Help.

Resolved! Add on Problem

I purchased a US add on while in the USA. The payment went on my credit card but my account is not registering my purchase and I therefore can't use my phone. Help would be appreciated.

Resolved! Get help/ cannot connect to network

New user. New sim.LG G5. Phone has worked on Fido (can) and ATT (us) Error:Cannot connect to network/ emergency calls onlyVerified phone compatibility Reseated sim card.Toggled airplane mode.Reset phone xtimes.Manually tried to choose network.Automat...

Resolved! Unable to make calls….again

First it was the 6UT1 which did eventually resolve a couple days later. Now it says it cannot complete my call as I do t have an active plan on my account which is paid and active. This is getting frustrating!!

Rewards Login

I transitioned from Rogers to Public on FridayThe account ported successfullyI am trying to login to the rewards portal using my userid/pw from the main Public Mobile websiteBut it just keeps spinning with no response Can someone advise if the reward...

phone cant make or recieve calls

is there a network problem because my bill is paid and my account is active so why cant i make or recieve calls

Can't call out with active account

Why can't I make calls out? Says I don't have available funds but my account was just paid and is active.I have restarted my phone 3 times. Getting really frustrated not being able to reach a live person. Might have to cancel this service if this kee...

I need to add data to my account but can’t login in the my account thing

..

T Mobile not ringing in the US.

I can texting and out fine, and call out. But no incoming calls, go to voicemail?

No service after activating SIM yesterday

I am a new subscriber. I activated the Public Mobile SIM yesterday. My account is properly activated. Rogers asked for my permission instantly, which I provided instantly. However, Public Mobile is not working. There is no signal.

Sim card delivery problem

Good morning, On Monday Feb. 27th (early early am), I ordered a pack of 2 sim cards to be delivered to my home (vaudreuil, qc, can) On Mar. 2nd I got notice that an attempted delivery was made but I was not home. Right away that Thursday late pm, i f...

How long is this maintenance, gonna take?

Self serve portal down?

On top of not being able to make calls. Auto pay doesn't seem to have happened when it should have and the self serve portal didn't seem to work to pay manually. *611 doesn't even work.

Incoming and outgoing calls not working.

Data is working. Internet is working. I have ssignal but incoming and outgoing calls are not working.Samsung S22 Ultra has been working for months with the same sim card.The only think I did recently was to accept that at my next bill cycle date (in ...

Extra 1

I have a Samsung galaxy 9 and most calls I get or dial have an extra 1 in front of them. My husband is having the same issue. Yes, we have tried turning them on and off!

Resolved! How to get discount through points ?

I am going to join PB. I want to know to get discount through points. How it's works? I will receive points in my account and for the next month I have a option to use them OR it's automatic apply to my bills ? Thank you.