Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
when i try to log into my account it brings me to LET’S COMPLETE YOUR ACTIVATION. I already have an active plan and account. When i pick go to login it brings to back to this menu. Why cant i get into my account?
Hey Public Mobile Community,Is it just me or did Public Mobile not do their regular PM Holiday Giveaway this year? I mean, I know it's a nice gift to get, and I'm totally happy with my service, but the giveaway was nice. It was a perk. And the fact t...
Hi, I'm writing this for my parents' accounts because they can't sign in (reason given below) and they're not fluent in English.On November 30th, my parents moved over from Fido and transferred their numbers. For some reason, they never received the ...
My old provider is zoomer wireless and I'm now joining public mobile. However when I went to transfer my number over, zoomer wireless wasn't listed in the old provider drop-down list. I just ended up selecting Rogers as they own zoomer wireless. Will...
I just activated a new SIM card. It showed it was succeeded and got a new phone number. But after I installed the SIM card, it didn’t work and ask me a PUK code . Who can help me to get the code?
I want to obtain a recycle number. I lost my phone and it's been 120 days since last payment on my PM account. What is the possibility of activating a new sim and selecting the same phone number?Thanks
I have ben charged $51.98 and $44.07 for the period Jan.7 to Feb. 6. I had to change my credit card for payment of $51.98 and while I was doing that I saw the $39.00 offer so changed my subscription. On my account page it showed I would be charged $3...
I saw an add-on 15 day US unlimited talk and text by using 10 points. It says MAY take 24 hours to process. Does it mean I have to purchase the plan 24 hours ahead before I can use, not know when it will be effective.
I tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. Over the last 2 days I've tried to contact online support and it says "Apologies. No agents are currently av...
Hello,Hope you are doing well.I ordered a SIM card on December 19th but I have not received it yet. Could you please check? I really need my SIM card.Thank you in advance for your kind consideration.Thanks,xxxxxx xxxxxxxxxxx,xxxxxxxxxxxxx@xxxxxxxxxxx...
First, my fiancé could not finish his portability to Public mobile. While he was adding his IMEI number the system kicked him out. He called the porting team who apparently fix portability problem. However, he was directed to the technical support be...
Hello,Was just charged for the first time for some automatic top up I did not subscribe to. Can a customer service agent get back to me? $9+hst charged on Jan. 8th.
Hello All,I lost my iPhone yesterday which had public mobile sim inside. Unfortunately, iPhone was not connected to Findmy so I am not able to track using Apple Services. My phone is still ringing. Can Public mobile help me to trace my number locatio...
I just moved to PM and registered the new boxing plan. However, I don't want to use my credit card to subscribe to the plan, so I canceled the subscription now. Instead, I want to buy PM vouchers from retailers.My question is if the voucher value is ...
Hello. I ran into a little trouble trying to switch from rogers to public. When I signed up my rogers was automatically supposed to cancel and port my number over. Well I guess public just cloned the number and didn't port it from roger. This lead to...
I have been reading the support messages for about an hour.I have read numerous posts about contacting customer support via private message.But no where does it say what address to use to send a message to customer support.What is their private messa...
New customer. Attempted to transfer number and set up new account via app. Stopped at step 6/6, stating activation could not be complete. Cannot do anything or access anything, stuck on this step/screen. payment has already been taken from my credit ...
Hello,I had my credit card attached as a pre-authorized method, and I am still getting billed even after porting my number away from Public.How do I stop getting billed by Public?
Hi,I shared my link with a friend and received a text from Public saying I just added to my Refer A Friend Reward. That was one week ago. The credit has not appeared on my Rewards page. Any advice?Thanks,Amy
I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit ...
