Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since I can't send in a ticket, there's nobody to talk to, no phone # to call, support can't be reached. I got a new phone and I there's no way to change the eSIM from one cell to the new. I ordered a sim card, it's been 10 days,nothing yet. I paid f...
Hi, i switched from virgin to public mobile. I did what was required to keep my Phone number. They said it would take a few hours and gave me a temporary Phone number. However this temporary Phone number apparently became the real one and my old numb...
Hello,I bought the US data package today (Tuesday) and will be in the US on Friday. Does the data usage start now or when I land in the US? Trying to figure out how the process works, thanks.
I will travel to USA for one week, which way is easy and cheaper for call and date?
we are trying to switch the phone to another phone and it’s not working we need help please@CS_Agent
new customer heremy friend sent me a screenshot of his payment summary and he gets a $2 discount for pre-authorized payments. i don't see that on mine, anyone know how i get that set up?
Hello, I have an iPhone 12 and I recently went to the US. While I was there I got an AT&T E-sim for data. Note that my public mobile sim is physical. Once I started using AT&T the service is terrible, I thought AT&T network is just bad but I was wron...
@CS_Agent Hello, I have a billing error from July 2023, can someone please contact me
How can I find out if I gave the correct number I want to keep when I switch providers to public mobile
Please I purchased an esim recently but my phone is not compatible, please can I get an assistant on how to get a refund of the money I paid please
Hi,I just purchased a new SIM card with a new plan and phone number. After going through the activation in the app and getting the "subscription is now active" email, I tried to login on the app and I'm being asked for the 2FA code being send as a te...
New iPhone 14 and the Public Mobile SIM keeps disconnecting. It will work for a few hours and then stops with a SOS. Restarted phone, updated to latest iOS, remove and reconnect SIM, still disconnecting. Contacted Apple support and they say to con...
I activated this new subscription for $45 30gb 5g speed but unfortunately, my phone only supports 4g I was wondering if I could change my subscription instead of wasting $45 for this month? please let me know if there is any way out
I went traveling for 6 months and thought i had subscribed to a basic plan that would let me keep my number, but It didn't go through and now my old SIM is not recognized as valid. I need that number for a number of secondary ID verification . How co...
Hi there good evening can I get help because I activated an line but something went wrong I chose to go with esim but the phone didn't accept it and now I trying to get in to the account is sending the 6 code to the number that I don't have access pl...
Hi PeopleIf the change my monthly plan from $33 to an another plan can i repurchase the $33 cellphone plan again?Thank
want to put my phone in custody for 9 months. What shall I do?
Hi, i would like to change my billing date to the end of the month @CS_Agent can you help?
my friend has never logged it at all says to many attempts and says wate 1 hour. after waiting an hour say the same thing e-mail and password is fine why cant i login?
Need help. I just want to pay my bill so I can use my phone.
If I change plan from 15$ 3G to 4 G do I loose my bonus points and how do I make the changes. although your prices are great, you make it very difficult for seniors to contact you. Many of us are not tech savvy.
I do the eversafe login and it keeps asking me to complete my activation.When I click on Resume Activation, it takes me to an error page Help please!!
