Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone, I can't log into my account because it keeps asking to confirm my identity by inputting the 6 digit pin being sent to the phone that I don't have access to anymore.Please contact me, I am feeling really stressed that I haven't been a...
Hi there, I'm trying to access my app account to add a Roaming add on while I'm in the states, but it still thinks I need to activate my SIM card, and when I do it says the SIM is already being used. Don't know how to pass this stage, and can't do an...
I just joined today and I can’t get my eSIM activated. I scanned the QR code and it says it can’t activate. I tried removing my old physical SIM card and restarting my phone - still nothing. I can’t find a customer service number to call to get this ...
My sim won’t work. And I have NO service and it’ll take 10 days to get an online purchase sim. is there a way to let go of my subscription without the loss of my actual phone number?the agent says if I cancel, I will not be able to move my phone numb...
Hey Everyone Black Friday I switched to the $34/40GB unlimited plan from a company in BC called CityFone. Everything went fine and I was using my number after porting from them to Public Mobile and then on Dec. 28th my phone number changed with Publi...
Hi,My wife needs to access her account but she has no access to neither her phone number neither email as she is not in canada now. Any way she can retrieve it?
Hi I recently joined public mobile and I ported my number from Virgin The Number Is 250xxxxxx. The port never went through its stuck half way I need you to finish porting the number Thank youEdit by Dunkman: removed personal information
Does anyone know if HSDPA 2100 is a supported band on Public Mobile? I was able to find one person who alleged it was but I wanted to see if anyone else could confirm, thanks!
I transferred my number but still not working
Hello, I purchased US Roaming add-ons talk and text on 01 Jan 2024 but that is not working. I am traveling US for a family emergency as my father passed away. Currently, I am extremely disappointed with the service Public Mobile provides and consider...
When I try to order the SIM online it doesn't allow me to purchase and get it delivered to the closes kodoo store. It only allows me to put in a delivery address. Should I add the store address (238 PRINCESS ST KINGSTON ON K7L1B2) as the delivery add...
I am not able to purchase a roaming package for 15 days as it doesn't come up the web page with public mobile. want to purchase 15 day talk and text.
Hello, I am in the US to do a business transaction today January 3rd. I have been attempting to make calls and send texts and neither is working. The data is working but what I need is talk and text. I paid 30 dollars for the talk, text & data bundle...
Went through setup in app. Public data working and SMS between 2nd new line also working. When I do an ANAC test both numbers return as 226-***-0007. (I think this is just a generic number assigned to unassigned SIMs) When I try the 'Transfer Phone...
Hi there, I'm interested in your new promo plan for $24. I'm going to spend 4 months in Canada, and I was not sure how exactly it works. If I get it now as far as I understand I would get a free physical SIM card right? Also, is it a 3-month subscrip...
Hello,Cell number: 416-xxx-xxxx (number that is not being ported properly from Bell)New Public Mobile Sim #: 89122 30000 xxxxx xxxxMy cousin recently tried porting his cell number to a new Public Mobile SIM on December 28, 2023. Unfortunately he can...
When does the $10 Bill Credit for a referral get applied to my friend's account if they select a 90 day subscription? Thanks!
Did anyone go to 25 York St.? Is PM Office there?
So now all promotions extended and extra week.
All calls going to VCML even after I try to disable with the codes?
Did we get any free add ons this year. Usually we get 500 minutes and some GB. I did not see any
Hello,I am in the process of changing my email, as I will no longer have access to the one linked to my public mobile account by the end of this week. Just wondering how I can change my email on "My Account". I see an option to "change password" but ...
I called the support they said my number is already transferred to PM. When I try to convert to ESIM on IPhone it says number is not available for transfer. Still showing it’s on Bell carrier in settings and still showing SOS in top right corner. Con...
I’m trying to cancel my service and the new provider is attempting to send an email to public mobile who supposed to send a text to me but the new provider says my public mobile phone number is not valid when in fact it is
How do I contact customer support talk with an agent
My credit card expires end of month. I have a new one with same number, obviously a different expiry date & new CVV, but when I try to update it in my account, it says ‘unavailable at this time’. I have been trying for days I thought this process sho...
Hello, I recently created 4 separate accounts to switch my family members over from Telus. The first two switched over smoothly, and I was impressed how quick it all worked. Unfortunately, the last two are completely stalled out. For 5 days, I've be...
I had initially downloaded the Public Mobile app, and followed its steps to activate the eSIM. Then my phone showed it can’t activate. Then I went on my email and scanned the QR code, it then popped “Unable to Activate eSIM you can try again, or cont...
My service was cut on December 31st, and I have been trying to renew it since! Entered a valid Visa card number, and it has been declined in excess of 20-times now! No one from customer service will contact me, and my daughter is in hospital with ca...
would i get a credit from the monthly payment if i cancel the service before the end of the 30 days? Thanks
