Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This plan was removed earlier today from self service, but checking tonight it is now back again even though not advertised on PM website.
hello i activate my sim card few days ago and since then i cant receive calls and texts / i need help please .thank you
As the title states, I am flabberghasted as to how to fix this. Seems it has happen a while back as well as I now have 1000 mins for a service I never use (Int'l talk) ...Help @CS_Agent I need to exchange the one for the other (Int'l talk mins -> ...
HiI purchased an incorrect add on. I request a refund as I will not be using it. Thanks
I know I should know this but I can't quite get my head around it....I'll be travelling international (not the US) so I know I can't get a roaming plan with PM. When I'm connected to wifi while out of country, will I be able to receive and respond ...
Hi everyone,I am seeing new Public Points suggested in my account. Should I change to it or keep my old reward? Many thanks.
My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?
I had been convincing my wife to move to Public mobile from competitor from quite some time. She finally agreed to switch to public mobile. We got a new Sim card. Went to the announcement page and clicked on the activate 40 GB 5G for 39$ plan. Create...
Hi all, My dad has a 6gb/3 month plan from ages ago. He would like to change it to a newer plan. However, he forgot his login credentials and don't even know what email his account is associated with. How does one go about recovering this informati...
Twice i paid for 1 gb of data. It shows my payment went through but in my add ons it os not showing up. I cannot contact anyone and the chat tell me to get a ticket but i continue getting an error message. Im almost ready to cancel public mobile
Hi,I am a public mobile customer for more than 5 years. My current plan is 15gb 4g $40 / month. I have subscribed for black Friday deal 40gb 5g $34 / month plan which activates on next renewal. Can I keep my existing rewards and add-ons with the n...
Hi,I already have some rewards for Pre-Authorized Payments, Loyalty Pays and Refer-a-Friend. If I join rewards with public points, will it cancel my existing rewards or can I earn new public points on top of my existing rewards?Thank you,Panduka
Ported a number from freedom. Sent text are still going from temporary number and cannot receive text on ported in number.
When I try to switch it says I have a active subscription.
When I subscribed to this service, I mistakenly entered the incorrect information during the number transfer process. I bought a new phone and put its IMEI number in the information and I called my old provider to see why my number hadn’t been transf...
It seems there might be a discrepancy in my account. On November 17, 2023, I made a payment of $38.08. However, my account status indicates that my subscription ended on November 27, 2023 and my accound is on hold, and I'm being prompted to PAY NOW t...
Unable to turn on any call forwarding on my phone.Any solutions?
My friend in Toronto finally got the account number from Rogers PhoneBox and activated the account with Public. Here comes the trick. She’s actually trying to set up the account for her husband who’s working in a different city. With the account numb...
Hi, I ported my phone number from Fido on Saturday, using an eSIM. I received the text to port the phone number, and I responded with YES. I'm able to receive text/calls from Koodo/Telus subscribers but cannot receive phone calls and texts from other...
I live in Canada and tried calling family in the US. I've done this many times before and never had a problem. I have 3000 US Long Distance Minutes and have only used between 8-9% of them - which also shows I've used them previously.Today when I call...
I see that the Black Friday Deal is on until Nov 28,40GB for $34 | 5G speed | subscribe nowI go to subscribe now and then it asks me to login to my account and the offer is not available to me.Please help me asap as the offer ends today.
I have 2 kids = 2 numbers = 2 logins. Is there a way to login into 1 account and have access to both phone numbers? I dont see why I have to have 2 emails address = 2 logins and 2 billings info etc... when they are both under my name and household ad...
I just subscribed to public mobile went to transfer my old number from other carrier now neither lines work they ask me to login in to my account I cannot cause they send me a code to my number that doesn't work. How do I just get a new number
There are 6 steps in the activation process. I don't recall what they were, but the 6th was putting in the sim card and my IMEI number and the porting phone number, and hitting Go and waiting 2 minutes.The 2 minutes went by... and it says "subscript...
I just switched to Public with an eSIM and my data is not working…I’ve literally tried everything including changing APN and network restart …what should I do? I have an iPhone 11 which I assume is compatible for eSIM Any advice would be appreciated...
I have had my account billed but the eSIM is not compatible. How do I get this fixed. Is it possible to talk to a customer service representative?
Hello all.It has been a while since I have logged into the community but today when I tried it gave me the above error message when I tried to enter my nickname. I had to make a new one just to get on.When I tried to use the chat bot it just kept goi...
Hi there, I know that PM is using Telus towers for signal, but is the same strength? I'm having some signal issues indoor, like shopping malls and I doubt that Telus customers have it too. Any way to test that?Tnx
Hi,can you advise on the full, exhaustive list of phones compatible with Public Mobile's 5G network?I'm aware of https://www.publicmobile.ca/en/on/get-help/articles/volte and it's not what I'm looking for as I guess there are phones not compatible wi...
I tried to get the $34 plan and it keeps saying I'm from wrong province, but I didn't enter a province. Thanks
