Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this
I've had a public mobile account for several years now. My email address has a plus sign (i.e. hello+world@gmail.com). I can't login now (probably due to the outage), so I tried to reset my password. But the reset password page does not accept the pl...
Need to change updated cc info, cant login to my account. No phone service, tried to use 611, no luck without pin.
@CS_Agent Need help. Phone service is dead. Can't log in. Can't verify payments
I am still having issues getting into my account. Error message below. I have cleared my browser data and cache. help !
I believe I already paid, however, it says I still need to pay. And I'm trying to pay but I need to update my credit card information and I don't know how because I can't even log online. (System error. Please try again.) I'm posting this on behalf o...
I am trying to activate a sim and transfer my cell number but it wants me to complete "transfer number - landline" to continue. Where do I input my cell providers port out information? I don't want to transfer my landline number.
Can't add or activate another sim card to my existing account
@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather
Hello as the site is still down I can’t login to my account to update my credit card information, if i buy a voucher to use with the *611 will I need many 4 digit pin to activate it
I cant log in and i need help. Stop ignoring me. Please and thank you.
My mother made my account so I use her email but I haven’t been able to sign in and I am pretty frustrated since my billing date is coming up, I’ve changed the password and I just can’t get in. What can I do?
Used 611 to put $25 on it with preregistered cc, so that worked, but still don't know why i was suspended if i was on autopay. Just able to log in and tried paying full amount but still says I'm suspeneded. I have the receipts for the transactions bu...
I activated a sim today, and was unable to add the 12MONTHS12GB promo code - has anyone else had trouble ?
hello so i have been with public mobile for about 2-3 years and i was wondering what can i do to get a new sim card? mine is old and slow and has been using more of my phone's battery is there a way that i can be sent a new sim card?
Hi there. I was wondering why my two brothers got the new $40 for 15 gb offer and my self and my wife didn’t?we also as my brothers been with public for couple of years and I think it’s not fair that we don’t have the same opportunity as them and man...
System is down they are having issues. Can't log in to account and lots of peoples auto pay did work either.
i can not send or receive texts or phone calls. just transferred my phone number
Hi, I changed a SIM card because I travelled and since coming back, everything else except my voicemail is working. I am registering as getting voicemails but when I go to listen it says I am blocked. I have turned my phone on and off, switched data ...
I'm trying to switch my plan to the new 15GB/$40, my CC was changed the $42 and displays $40 available in account. When I try to complete my purchase to finish account change it fails. Is this still related to the website issues today that now seem...
My Data plan just renewed on October 25 and is suppose to be until November 26. It is just the 4th and my Data plan is already on 100% when I barely used it!
Just spent the last 24 hrs trying to make the change to the 15gb for 40 plan but the site kept kicking me out. Tech issue I understand... just now managed to connect again and promotions gone? I have screenshots of the deal and the tech error msg....
I setup to switch my plan from the $15 plan I have been on to the new $40 15GB plan on my next renewal date which was Nov 2nd, 2022 however my old plan was renewed again instead. Please advise is if this is a common error of the website as I have set...
I vought a new unlocked cell phone but damaged my SIM when transferring. SIM cards can no longer be bought locally. My cell phone is down until I receive the new SIM in the mail. ( 5 to 7 business dayx) according to Public Mobile. GREAT I hope no one...
The Sign in Site is back to normal.It is up and running smoothly.
Want to get US Roaming but website down. Tried 611, gave you a bunch of money but I don't think Roaming was enacted. How can we fix?
I need to activate the sim card as soon as possible, please let me know if this can be done with an agent thank you
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