[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Silence on calls
I do not hear ringing when I call someone.I cannot be sure if the call is dead. Most of the time the other person is surprised because I am late to say hello
Can I use my phone number with 2 providers at same time?
I have hit a wall with receiving SMS when traveling abroad (for the purpose of 2 factor authentication) and so I am contemplating moving my phone to say Telus or Bell that allow for international roaming, but don't want to loose the sweet deal that I...
Resolved! reward points
I have used my points to lower my bill and have not received the discount on my credit card payment
Resolved! Invalid Cell number when trying to port number to Public
signed up for public, entered sim card and tried to port my number from Telus Mobility and it says invalid number.
Resolved! Customer service.
How do I get ahold of customer service online? Not the chat bot.
Resolved! Transfert phone number
I am a new subscriber. After the process my phone can phone out but can cannot receive call with the transfered no.Is-it because it is still using a temporally no during the process. I don't know the temporally no. or where to find it
Resolved! Not receiving calls form Private Numbers
My therapist uses a private number when they call me. Ever since I switched to Public Mobile their calls don't come through, I don't even receive a missed called notification, its just nothing. All other calls come through just fine except private nu...
Resolved! Billing / my account
I am new to PM. When I check my account - What does available funds mean? Is that the invoice amount that I have to pay? It’s not very clear what amount I have to pay coming up to a month worth of service. Any help would be much appreciated.
Random Network Connectivity Issues
Hi everyone.I'm having seriously frustrating issues connecting to the network day to day. I've been a PM customer for 5 years or so and have been happy with my service for the majority of that time. Starting a few months ago I have been having troubl...
Resolved! Payment invoices
Hi , how do I get a copy of all my previous monthly payment invoices ? @ Moderator
Resolved! Account
Hello. I am not in Canada now. If I can't get back in 90 days and my phone number will close. Will I have some penalty?
phone number not fully porting, and not receivings some calls/SMS
I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...
New activation
Hello, I am working on a new activation. I have selected my plan and now debating on an eSIM or SIM card. I prefer the card to be able to move from phone to phone should something happen but when does the plan kick in? It wouldn’t transfer my numbe...
Resolved! Cannot receive talk or text from certain people
Hello! I have heard from 2 of my contacts that they cannot reach me through talk or text - they go immediately to voicemail and their texts do not get delivered. Would I need to obtain a replacement for my SIM card?
Mine and wife's phone numbers appear locked to Public Mobile network only
We can call each other, but that's it; Neither of us can receive calls from anyone else.I ported my phone number from Fido, and when I get a friend to call me, it goes straight to the voicemail that I set up with Fido (with my own personalized voice ...
Awaiting text message to install Public SIM
I've completed all the other steps to transfer my phone number from Bell, but have yet to receive the text to install the Public SIM Card
How many people are employed as Public Mobile Customer Support Agents? CS Turnaround time
Since PM CS seems to be non-existent, I would like to know:How many people are employed as Public Mobile Customer Support Agents?How many service the on-line chat?How many service the PM-CS Messages?Has anyone ever connected with an on-line PM CS age...
How to close / cancel my new account
I ordered a SIM card which I never received. In the meantime, my plans have changed and I don't need this new Public mobile number. So don't want to activate or have this new line. How can I close an account which doesn't have an active number ? Als...
purchase esim with current payment method not progressing
Hello,I have recently subscribed and my 2 day shipped sim is actually a 10 day shipped sim!I have a possible solution however, My wifes phone currently uses a sim card but is esim compatable, I would like to use esim on her phone ( also a public mobi...
talk and text us roaming package is not working
Hi,My us roaming talk and text package was working fine until it expired yesterday. I have added another Addon to my account but when I try calling it still says I'm "out of minutes". It has been 24 hours since I added the addon.
No service
I took advantage of a cheaper plan over Christmas that was set to start today. I've been billed but have no service. The chat bot if horrifically unhelpful. How do I contact these people to get my phone to work.
Subscription expired after 'On hold' my account
Hello,I recently made my account on hold, but it seems my account subscription expired already.It should be staying as 'On hold' for 90 days I guess. I tried to resume the service, but I need to pay now to do it without any rewards that I previously ...
My income call outgoing call not woking
i troble singin public mobile its so unauthroized acces
VoLTE not working even though it's been turned on (and phone is compatible)
Hello,I have a phone with a Canada/US Public mobile calling plan. It is VoLTE compatible and works on all the radio frequencies for both public mobile AND T-Mobile/AT&T (US partners for Public Mobile). I have been able to sense SMS messages from the ...
payment taken but service suspended.
so my service was suspended without notice ( after auto payment was taken )and i was forced to pay the subscription fee manually to reactivate services.need a refund issued but the support ticket system is very broken, I've cleared cache and reset 5 ...
Resolved! Changing phone #
I have a Rogers account with a home phone. I would like to move that phone # to public Mobile and cancel my home phone. How do I do that?
Transfer not Complete
Could a customer service agent contact me, please. I've been using PM for awhile, but there's been a problem with my phone number transfer and I need help correcting it.
Payment
A payment came out of my bank account that I did not authorize
Resolved! Issues with self serve
Anyone having issues getting into the app or the self serve website? I been trying for a while and it won’t load. I tried on my work wifi and home wifi. Tried on data and it won’t load my account information. Each time I wait 5 minutes and it won’t l...
Resolved! Call forwarding, text forwarding
I've set up a Fongo Canadian phone number, with the intention of forwarding to this number when I am outside the country, which, together with an e-sim, should allow me to get my calls and voice mails while away, and to call numbers back in Canada. C...
