Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I realise this will have come through to the community hub as I couldn't find any helpful customer support to contact. I am being taken in literal circles logging in over and over again requesting to "Resume my activation" to which I'm then told m...
How do I submit a ticket?
Hello, hope this post reaches someone well. I am trying to cancel phone service for my family member with no access to their email (no way to reset password or sign into to their account). I have the user's name, phone number and registered email if...
Since the change to mobile app, my next payment in August now shows my grandfathered 12gb/ 90days 4G plan at $246??!!My last payment was just this May at $120 before incentives, which is the correct price.Is the new system glitched or is this some ki...
HI All, I still receive notification and pop up to other replied the posts I subscribed. But look like the notification and pop up to bravo (about someone bravoed my posts) are not working. Anyone same issue?
Hello, I ordered 2 SIM cards on April 27th and they still have not arrived and with no tracking number provided, I have no idea when they're going to arrive and it has been well past the 5-10 business days it was supposed to take. Also, I just notice...
Does PM give out promo codes regularly? Or is this a rare thing. I always see "enter Promo Code" but i can never find any. Is it something you have to hunt down, is it something people share?Thanks!Ryan
hi All, the direct chatbot link https://publicmobile.ca/chatbot is not loading. Anyone have the same issue? However, if i login to My Account, click Chatbot on top, then it loads
Before the switch over, I had signed up on my month renewal for 3gbs at 3G speed for, I think $35 or $30. After the changeover for PM, that option has disappeared. It was scheduled to switch June 2. Will I still get this plan?1gb a month is not enoug...
Currently on the $40 15gb. Want to change to the $39 20gb. Will I keep my old rewards system?
If yes,old point and add on transferred to new plan ?
This EverSafe thing is a huge mess.My Community account used the same email address as my main account, I setup an EverSafe account but when going to community it just made a new account... So now I have no way to access it because you can't login wi...
I hope this message finds you well. I am writing to bring to your attention a recent issue I encountered with my Public Mobile service, and to request a refund for the month of May/June that I paid for but was unable to utilize.To provide some contex...
Is it possible with this new site to change the number the 2FA is sent to like the alternate number on the account ?
The coverage map doesn't load on the new website.
Hello to all the great people here who help! I manage 7 accounts for family and friends, is there a way to shut off 2fa every time you log in? Before you could shut it off and send it to email. Now it's text or call and can't turn it off. ...
I am on the old Public Rewards program and have some data add-ons saved up. If I switch to a new 4G plan, will I lose access to my add-ons and legacy rewards?On the plan change page, there is a disclaimer as follows:> Your new subscription will take ...
Everything is new this morning!! new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like beforenew app: working nownew login: single login for My Account and My AccounteSim: yes, it is realMy Rewards site is gon...
Please help me apply my monthly fee to my MasterCard.I'm losing patience be with the constant road blocks.
I requested an invoice two weeks ago, but I still did not get it. Yes, there are messages back and forth between public mobility and me. But it does not resolve my request.
Someone tried calling my Public Mobile number from the USA but they received a "No Route Found" error message. Is the error on their side (their service provider) or is this something in the Public Mobile set up? Any ideas? cheers
I tried to change my current $35 plan to $25 plan but the option I was offered was $15. The $25 option was shaded and cannot be clicked. What other way can I use to change to $25 plan?Thanks.
Paid for Sim but didn't get it
I finally got my phone unlocked,now it says no service and incoming calls go to mailbox.It’s been a frustrating week and still no service even though my account shows active,my phone is an iPhone 4S which i stated before ordering my SIM card.
Hi guys,my 100 min inside canada talk finished after 10 min of talking. Who should I refer to? Thanks
Trying to acivate new PM SIM card right now, the port over my cell phone number, but PM is stopping payment from credit card. All information is correct and has been checked repeatedly, the card has enough money on it to complete the transaction....
Hello,I had an account with public mobile from 2019 up until March of 2020. I am trying to recover my old account number. How can I go about it?Thank you kindly Erico
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