Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Tranfer number from PC MOBILE

I just try to switch my pc mobile number to public mobile but in rush of activation I took sim off from my phone and I was not able to reply of that text message in 90 minutes and now I have no idea how would I use my sim

Data not working

Been a public mobile customer for a while. Just used my phone in another country with a pre paid sim to avoid roaming charges. When putting in my public mobile sim again after vacation I can make calls but don’t have data (I can only connect to my wi...

Resolved! Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

Telus owns Public Mobile, and they (along with Bell, Virgin, and Koodo etc.) have announced they're waiving data overage fees for Telus clients in Eastern Canada affected by Hurricane Fiona's wrath. https://twitter.com/TELUS/status/157378407903567053...

Resolved! Data usage text

I got a text from PM saying I have used 75% of my data so I signed in to my account to check. It first said I had used 11.8G of my 20. That is not 75% , So I clicked the refresh button and it changed to 12.1g used that still is not 75% . I checked ...

Resolved! (Urgent) Plan automatically downgraded for no reason

Hi, I got the student plan in Aug and was using it all fine in September.September 22nd was the beginning of my new cycle, and somehow my plan is automatically downgraded to a cheapest call/data plan.I only realized this because my data ran out on th...

Cannot receive calls or text messages

I just paid my phone bill yesterday and received a text message that the payment was successful. However for the past two days people have been telling me they cannot call or text me. I also have to use a verification code to login to my public mobil...

Phone not connected

Sim card is in - why does phone not work. Payment went through

Resolved! 500mb Autopay

Hi. What happened to the 500mb included in my ($25 1gb) plan when set up for autopay? Did this get removed? Why did I not receive notification of this if it was removed? Is there any compensation for this if it was removed? Also these new Public Poin...

Resolved! I paid twice this month

Nothing. It is a wrong.

Resolved! "Enter a valid Canadian Phone Number" error when trying to sign up/port over a Bell mobile number

Hi, have been a PM member for awhile and haven't been on the forums lately. Hope you're all keeping well. My father in law got a few nasty bills in a row from Bell, so he wanted to explore PM. I was telling him about the legion of benefits. Yesterday...

Resolved! payments tab doesn't work

Get error 404 when I click on payments tab

Updating profile

I have moved and want to update my mailing address but my new city is listed as "invalid". What should I do?

I don’t get the reset email

customer service

Is it possible that I could dail an real person to ask what I like to know?

Loyalty Program

Why I am not getting any more loyalty points after two years? I am with PM for more than FIVE years? Bhairavi

basic plan

my daughter has a $10 plan for few years (without data), we want to recommend it to one of our friends. but I cannot find it in website. do we still have this plan?

How can I use my rewards to pay the plan

Resolved! Can't call Landlines

I have 3 phones with Public, and all are in good status, and active. None of them can call a landline, but they can call each other. Is there something wrong with service at the moment?

Promo code for extra data

Hi,We just signed up a few days ago. We seen on the website there is a promo code for extra data for 12 months. How do we add this to our account?Thanks

Resolved! Why didn't my US plan work when I was in the US?

Last month I bought a plan for travel to the US, and yet it didn't work when I was there. I had my cellular data and data roaming turned on, but couldn't make phone calls or access the internet unless I was on wifi. Does anyone know why it wouldn't h...

Changing phone number

i changed my phone number from chatR and now I can't receive phone calls it goes straight to voice mail and I can't receive SMS messages that are being sent as verification codes to get into my old accounts like Facebook, Gmail, etc

Changing phone number

How am I supposed to change my phone number it doesn't have a button no more on the website plz help

Data issues

Hello, I was told I will be extra 2 gb data once the 1 gb I enrolled for is completed as there was an offer. I don't see that happening.

Notification counter stuck??

It looks like notification counter is stuck on 25 at Community. Nothing makes it go away even though I saw all notifications, used different browser, etc.

How do i get 2 gb one time data bonus like my friends

Resolved! Is There A Time Limit (Number of Days) To Activate A Newly Purchased Sim Card?

Is there a time limit as in the number of days to activate a newly purchased Sim card. I probably jumped the gun in purchasing a Sim card before my time will expire with my current cell provider and it may be a while before I need to switch to Public...

Resolved! Payment Dates

Why is there absolutely no consistency with when payments are taken? It has always been between 26-28th of the month. When I signed up, they indicated month-end for payment. I don't mind a bit of leeway of a few days, but payment came out today an...

Cancellation

I cancelled my PM only one day after getting it and I went back to Virgin but my credit card is still being charged 28.75 …. I’m going to report it to my bank but I want a refund!!!

Resolved! My Rewards not applied on last bill.

Hi,My Rewards were not applied on my last bill. My MC was charged(automatic payments) full amount($15+Tx) without my rewards applied.($2+$1+$1).Thank you,Flori

I was overcharged

Hi, I was overcharged for around $5 per month for three consecutive months. The amount due shows $20, but my card was charged for $25 every time.Who should I reach out to? There seems is no support team.Thanks

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Tranfer number from PC MOBILE

Data not working

Resolved! Is Public Mobile waiving data overage fees for Hurricane Fiona affected clients like Telus?

Resolved! Data usage text

Resolved! (Urgent) Plan automatically downgraded for no reason

Cannot receive calls or text messages

Phone not connected

Resolved! 500mb Autopay

Resolved! I paid twice this month

Resolved! "Enter a valid Canadian Phone Number" error when trying to sign up/port over a Bell mobile number

Resolved! payments tab doesn't work

Updating profile

I don’t get the reset email

customer service

Loyalty Program

basic plan

How can I use my rewards to pay the plan

Resolved! Can't call Landlines

Promo code for extra data

Resolved! Why didn't my US plan work when I was in the US?

Changing phone number

Changing phone number

Data issues

Notification counter stuck??

How do i get 2 gb one time data bonus like my friends

Resolved! Is There A Time Limit (Number of Days) To Activate A Newly Purchased Sim Card?

Resolved! Payment Dates

Cancellation

Resolved! My Rewards not applied on last bill.

I was overcharged

Receiving texts from Canada while abroad

Charged twice

Messenger Issues

Re: is there a actual customer support agent

Locked out of my account