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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Live Changes and Improvements to the Public Mobile App

Still waiting for the Sim card

Change plan from renewal day to immediate change

Currently I have the $50 with 100GB plan from the boxing week deal set to be renewed in 10 days. However, my current plan's data is running low so I'm wondering if I could change to the plan immediately. I am scared if I cancel the renewal then I won...

Trouble with 4G plan speed ~~> (also unable to activate 5G promo)

Hello!I subbed to the $29 30GB @ 4G plan, and just received my SIM chip... hurrah!Turns out, the Public Mobile "100Mbps"... cough... is more like 10Mbps (3 up) at very best. More realistically, 6dn/1up. Even though the exact same phone + location, wi...

Invalid SIM

Hi there,I have been overseas and not using my phone and I suspended my subscription a few months ago. I read that if you leave your number unactivated then you can't get it back after three months so I was careful about the timing. Today is three mo...

Real World Experience 3G vs 4G

Looking for some feedback from users that have moved from a 3G plan to a 4G plan. Have you noticed any real world difference in speed? I generally only use phone data for some light internet browsing, maps and linking to fitness band for GPS data. ...

New subscription not working

New subscription and phone # transfer not working after 2nd day after I paid and did everything please help me resolve this issue

Resolved! cannot get a code

I cannot receive 6 digit code on my phone number to get full access into my account. Can anyone help me please?

Number transferred

I just made a mistake by transferring my old roger number to my public mobile account.Now I can't receive or dial any calls. Please help me get my old public mobile phone number back

Resolved! No service after number transfer (Resolved. iphone user, eSIM)

I'm an iphone user and transfered my old number to eSIM. My problem was that I couldn't get signal on my phone 9 hours after I text confirmed the number transfer.It turns out that in iphone Settings, I need to go to Cellular, under SIMs, I will have ...

Forwarding Canadian mobile number

Hi, I am wondering if I can call forward my Canadian number to a US mobile phone number temporarily for 3 months.

QR code for new account activation eSim did not work

Hi, I am unable to add the eSim to my phone using the QR code in my welcome email. I believe my number has been ported successfully now.

I can't move to old phone number. so just want to new phone number.

Hi just want to new phone number how can I do?

resend the port

Hi,I need help to resend the port request to Fido, I gave the wrong account number.

trouble porting number

I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now.

I tried to change my subscription to the $29 for 30gb

I tried to change my subscription to the $29 for 30gb But it doesn’t show up as an option I can subscribe to

Help me! International service

Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there a way i can activate my number here so I can use my plan with from here to Canada, and also recei...

account payment problem

My usage renewed yesterday Jan 7 and immediately showed that all data had been used. I did not use the data-this is an error.Also today I was charged $30 for 3 GB add-on that I did not request.Please advise.

Resolved! Porting issue from Virgin Plus

I attempted to transfer my mobile number from Virgin Plus to PM. I responded to the porting SMS at 6 pm, and it's now 11 pm.However, my mobile number has not yet ported to PM; the app still displays the temporary mobile number. When I tried to call m...

text messasges not going through

so my sons phone (iphone10) no longer sends through the texts if his data is used up. Ive gone through the settings and its all set up correctly. the imessage is on. the send as SMS is on. every time i click to open a ticket i get an error message....

Resolved! Dear public mobile: Please give us a PDF receipt of our bill payment

I thought that would have been a basic service provided, but apparently not. That is all. Thank you.

Switching from Existing Plans to a Boxing Week Plan.

My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8! I hope this information helps others this last day of the promotions or in the future.I have been a PM subscriber fo...

How to cancel Subscription??

Hi I want to cancel my subscription which end on Jan 08, and now it is Jan o8 but I am already charged!! I have not used anything yet, how can I get my money back please? thank you

Resolved! Travelling to USA

If I keep my SIM card on while traveling to the USA, will I receive text messages and calls? Will I be charged even if I do not answer the calls or reply to the texts, considering I may need to keep the SIM on for receiving OTPs?

number port problem

I am currently trying to port my number from Lum Mobile, and I got the confirmation text from them but despite saying YES it didn't detect it so after 90 minutes it expired and told me to retry with my carrier. Except I can't resend the number port r...

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