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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22060 Views
  • 181 replies
  • 24 Bravos

Resolved! My new sim has not come

I ordered a new simcard on feb28 for my partner. I have not received it yet. Please help. 

MOHADDESE by Great Neighbour / Super Voisin
  • 347 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't update my Credit Card for Auto Pay

My credit card expired and I'm trying to register my new card to my account for auto-pay but I keep getting this error message:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not...

mercurystar by Good Citizen / Bon Citoyen
  • 589 Views
  • 8 replies
  • 0 Bravos

Resolved! New sim card PUK

i just got set up at london drugs with you guys and my phone is asking for a SIM network PUK. My SIM number is xxxxx. Better to send it to my email at xxxx

dubvolvo by Great Neighbour / Super Voisin
  • 362 Views
  • 5 replies
  • 0 Bravos

No signal in my apartment

I am living at xxx I got no signal when I move inside my apartment. please kindly help to strengthen the signal., Thanks!My plan is ..Unlimited Canada-wide minutes + 500MB data

irene_chan123 by Good Citizen / Bon Citoyen
  • 1066 Views
  • 19 replies
  • 0 Bravos

Resolved! Account reactivation

Why did I just get a text message saying my account was reactivated?!?!?!  I have not been with PM for almost a year now.  I want to have someone from PM contact me about this and explain why my account was reactivated!

ScottyB by Good Citizen / Bon Citoyen
  • 1214 Views
  • 19 replies
  • 0 Bravos

Resolved! Can't log in

Need to log into account to update credit card but can't log in! 

Yyolaw1 by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan didn't renew? Why can't I use my phone?

I registered a plan and got my sim on Feb 11, set up autopay and everything. I got a text saying autopay was successful. I have no service since March 12. What's going on? I even made a one-time payment but it just added to my "available funds". Ther...

kaczmm by Good Citizen / Bon Citoyen
  • 510 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: WORST SERVICE EVER

totally agree. It was fantastic when I had my first cell phone 2006 but I tried to set up a phone for my brother who was also hospitalized and had a run around trying to find where to return the phone - it did not ring now waiting for it. No human to...

Resolved! Trying to port Telus landline number to Public Mobile

Just activated a new sim and account, or tried to. I selected the transfer option from our Telus landline. Been 10 hours  and it doesn't seem to be transferring. Tried the transfer function again and I just keep getting the same error (see screen sho...

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bravius by Good Citizen / Bon Citoyen
  • 566 Views
  • 9 replies
  • 0 Bravos

Resolved! Sign in to my account

To whom it may concern,unfortunately, I am not able to sign in to my account to buy a new plan.I forget my password and I can not reset the password because I do not have access to that email. Is there any way that you can help me to get a new plan f...

Resolved! Problem with work - Correctional Service of Canada contacting me

I have had my phone since December 2021 and my work Correctional Service of Canada cannot contact me -.  I rely on my calls for Overtime and they cannot contact me.  I am VERY ANGRY with this problem.  My number is  Bell and Telus have been working a...

Elaine31 by Good Citizen / Bon Citoyen
  • 305 Views
  • 6 replies
  • 0 Bravos

Resolved! WORST SERVICE EVER

My Mom has been in the hospital for 4 months and Public Mobile has been the worst company ever. KODO has actual people to talk to. After Mom loosing her phone and paying for two Public phone lines for 2 months, Moms phone turned up. We were able to k...

bcoffey by Great Neighbour / Super Voisin
  • 582 Views
  • 7 replies
  • 3 Bravos

Resolved! shipping info???

i ordered a phone from Public on Saturday but still havent received any shipping information. Will I, or does the phone just show up?

JAYLEN_ by Great Neighbour / Super Voisin
  • 361 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation

My activation failed but I got charged 3 times. I would like help to get activated or get refunded. Please help soon !

Resolved! Using add-on minutes

Once regular minutes are used, does system switch automatically to my add-on minutes?

BrianBruise by Good Citizen / Bon Citoyen
  • 458 Views
  • 4 replies
  • 0 Bravos

Resolved! How long does it take for a plan upgrade to take effect?

I used up all my data, so I  just updated to the next plan but how long does it take for the upgrade to be processed? I want to know if it will be in effect right away or if I have to wait a certain amount of time

memur by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 0 Bravos

Resolved! Help

Forgot my email and 4 digit pin I used but have my phone and sim any options to get back in my account ? 

Cjhowat by Great Neighbour / Super Voisin
  • 257 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to login to Profile. Please help asap.

I receive the following message.Please advise ASAP.  I need to login to manage my plan. 'The phone number entered is invalid or you may have created your profile already.' Make sure you're entering the right phone number.' Thanks

hellofp123 by Great Neighbour / Super Voisin
  • 372 Views
  • 6 replies
  • 0 Bravos

account deactivated with valid credit card?

How or why would an account suddenly be disconnected for non-payment with a valid credit card? More than sufficient funds.When I attempt to pay the balance manually, the message "Your account has already enough balance." pops up, but account is still...

brhodgins by Good Citizen / Bon Citoyen
  • 421 Views
  • 8 replies
  • 0 Bravos

Resolved! Transferred phone number out now my account is gone

I transferred my public phone number out to Telus and now I am unable to log into my account. Has my account been canceled or will I continue to be billed? The SIM shows unregistered sim

Disco by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

payment vouchers

So I just purchased 5 payment vouchers to pay public mobile bill. they say activation success but none of the numbers will be accepted. What does one do?

jamiegirl by Great Neighbour / Super Voisin
  • 414 Views
  • 5 replies
  • 0 Bravos

Forgot enail

I forgot my account email and my self serve pin for the phone 

CorreneMurray by Great Neighbour / Super Voisin
  • 203 Views
  • 3 replies
  • 0 Bravos

Resolved! can't login

says my email is wrong. i have auto pay on credit card, but my card was lost and i now have a new one, but the old card is registered and i cant change it on the phone.any help 

justanything by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos
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