As an existing customer, can I switch my plan to $ 24 .00 / MONTH for 4G data plan?

[JackQZ]

As an existing customer, can I switch my plan to $ 24 .00 / MONTH at 4 GB Data at 4G Speed?

[computergeek541]

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@T250cc1 wrote:

Ask Customer Service nicely if you can upgrade to 4G. If customer service respond positively, they will notify you in your email. So, you should check your email box frequently for any response from them. Good luck.

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Customer support agents will not contact customers by e-mail. While some customers may have Community notifications sent to e-mail, not all do.  Customer support agents usually only contact customer by private message on this Community website.

[BKNS27]

@JackQZ 

This is only offered to random select members who got a text for this promo. Not sure if an agent can switch you to this plan.

[T250cc1]

Ask Customer Service nicely if you can upgrade to 4G. If customer service respond positively, they will notify you in your email. So, you should check your email box frequently for any response from them. Good luck.

[Handy1]

@JackQZ  Only way as existing customer is to ask support for the plan , sometimes they can help others have confirmed getting the plan just by asking 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@JackQZ 

If the plan option displays in your self-serve account when you select Change Subscription, then YES you can.  It's always recommended to change ON NEXT RENEWAL.   If you choose IMMEDIATE plan change, you'll forfeit what's left of current cycle and there's no refunds for partially used cycles.

Otherwise, you could ask the customer support agents.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.