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Esims

Victoria79
Great Neighbour / Super Voisin

I erased by error my esims card , how can it be fix.

 

thanks

2 REPLIES 2

HALIMACS
Mayor / Maire

In all honesty, @Victoria79 , I'd recommend purchasing a physical SIM card, as opposed to e-SIM.

With a physical SIM card, you need not worry about erasing it plus when moving devices, you simply take it out and put in the new device.

With e-SIM, in each of those situations you would need to re-purchase a new e-SIM.

The choice is ultimately yours, of course.

If you want to purchase a physical card, you can get one a corporate TELUS or Koodo location.  Perhaps call ahead to find out if they have any in-stock before going.  After acquiring one, go to your Profile tab in self-serve, and enter the new SIM card particulars there.

Dunkman
Oracle
Oracle

 

@Victoria79 

You will need to purchase another eSIM or a physical SIM card. 

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

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