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US Roaming

linders
Great Neighbour / Super Voisin

Just paid for my second 15 day US Roam talk/text/data. The money was taken off my credit card but does not show up on my mobility account and I cannot do anything on my phone.

4 REPLIES 4

linders
Great Neighbour / Super Voisin

Thanks for the link and reply. 😊

linders
Great Neighbour / Super Voisin

Really stupid when it is important to stay connected to home.

Thank you for your reply and help link.

Handy1
Mayor / Maire

@linders  You have to wait 24 hours after the first one ends to re buy same add on . You can only buy buffet US add on back to back without the wait . But support can help you help you to purchase very same US add on back to back with out the 24 hour wait . Stupid I know and it’s been a known glitch for years and still not fixed . But here’s how to get support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

HI @linders 

re-buying same roaming is troublesom, you are supposed to wait 24 hours after first one expired to re-buy.  if you buy too early, the money will be charged but the add-on won't show up and cannot be used

But PM support agent can help  ,  please submit a ticket with CS Agent here, they can manually put the roaming add-on back
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437                     

 

 

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