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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24160 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35619 Views
  • 185 replies
  • 27 Bravos

Resolved! Referred a freind

I referred a friend to PM. When do I start getting $1 savings for this?

OakleyT by Great Neighbour / Super Voisin
  • 500 Views
  • 3 replies
  • 1 Bravos

Resolved! Account

Can i restore my service if i cant pay for a week?

Hanz677 by Great Neighbour / Super Voisin
  • 470 Views
  • 5 replies
  • 0 Bravos

Any way to stop this specific, useless text?

It's literally faster to call 611 to quickly check when your next payment is due or balance, rather than waiting for the new nightmare site to load - but don't want to block as useful things do come from this number as well (I know I can, thank you t...

Screenshot_20221001-185046_Phone~01.jpg
Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 715 Views
  • 6 replies
  • 3 Bravos

Resolved! SIM locked from public mobile

I just changed providers from public mobile to Rogers and my new SIM card isnt connecting. It says invalid SIM card. Network locked SIM card inserted. And I went back to Rogers and they said I need to contact public mobile to unlock my phone. Can som...

UmmBent by Great Neighbour / Super Voisin
  • 1096 Views
  • 11 replies
  • 0 Bravos

Resolved! What is going on here?

So in September i purchased a Public Mobile sim card from a Telus store in town, activate the sim, made an account, select phone plan, etc etc. Fast forward a month later i guess i forgot to setup automatic payments so the month of October did not re...

John299 by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 1 Bravos

Points-back system

If your plan is $41.25, you should have received 5% of $41.25 in points.  But if you have the bill reduced by points, you will only earn 5% of the reduced bill.   Edit - to remove the strong word as many object.  Happy "earning" points.

tzliu by Model Citizen / Citoyen Modèle
  • 2521 Views
  • 35 replies
  • 2 Bravos

Phone SOS mode and blacklisted

Have my iphone xr on SOS mode. No one can help with the issue. Went to TELUS store as suggested by PM for a repair. Telus told me they have not heard of PM and cannot do the repair. Once I showed the email, they looked into the system and that is whe...

dmoran73 by Good Citizen / Bon Citoyen
  • 4138 Views
  • 38 replies
  • 0 Bravos

@ Help

I got a new plan $40 5GB unlimited call and text ect, forgot to add prom code for the 12 months

JK_ by Great Neighbour / Super Voisin
  • 331 Views
  • 4 replies
  • 0 Bravos

Resolved! Network Data

Used existing phone on another network, it was great.  On PM's though, only get phone calls and text, no data.  Tried the help stuff on PM's site, even the APN settings, although that PM page seemed to be out of date.  No mention of Telus on it, but ...

PM-Victim by Great Neighbour / Super Voisin
  • 958 Views
  • 10 replies
  • 1 Bravos

Resolved! Locked out of our account so can't pay phone

About to quit Public Mobile altogether.  When it's all working fine, it's cheap and great. But the inability to speak with or chat with a customer service agent is beyond frustrating. We've been locked out of our account, because it says "we will ema...

LynneBoardman by Good Citizen / Bon Citoyen
  • 1601 Views
  • 12 replies
  • 1 Bravos

Resolved! Chang of plan

I can’t change my plan can you help me get a better deal as I keep running out of data.

Frustrated

I am a pre existing customer and i cant get into my account to add funds onto my phone to get it working again. Why is doing this?

Janet1625 by Great Neighbour / Super Voisin
  • 660 Views
  • 7 replies
  • 0 Bravos

Resolved! In Need of help please

Hi! I transferred my mobile number to public mobile like 4hrs ago and I can receive text but when people try to call me they get my voice mail so I need to fix that however when I chat with bot and click contact I get the screen to sign in with my co...

jjlin by Great Neighbour / Super Voisin
  • 1807 Views
  • 12 replies
  • 0 Bravos

Resolved! Fiona Data Bonus

I see folks are using promo codes to redeem a hurricane Fiona 2GB data bonus.  I never received a text containing such a code.  How do I go about accessing this data bonus?

NicBakker by Good Citizen / Bon Citoyen
  • 1218 Views
  • 10 replies
  • 1 Bravos

Resolved! Promo code

2GBFiona code comes up as an invalid code 

MACKA_SPLAFF by Good Citizen / Bon Citoyen
  • 651 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment

Please, advise why system doesn't accept amount less than 25 dollars ( I have reward   5 dollars and therefore, my payment 20 dollars + tax.

imp by Great Neighbour / Super Voisin
  • 1027 Views
  • 10 replies
  • 1 Bravos

Resolved! Sim card tracking

Hi there, I ordered a new sim card for my friend. How do I track it? We were in the hurriane storm. Just wondering if there is any delay? Marline

Call to my country

Dear Sir/Madam As you may know there is a protest going on in my country (Iran). and the government has cut the internet access. Many Canadian Operators like Bell and Koodo have made it free for Iranian students to call Iran and talk with their famil...

aminkhoram by Great Neighbour / Super Voisin
  • 576 Views
  • 5 replies
  • 0 Bravos

Can I activate an old iPhone4 on PM?

I have an old iPhone 4 that I've only kept going with another service because it has a number I want to retain... but I'm paying way too much just to save this number!!I want to be able to activate this iPhone 4 with a new account at PM (just the low...

Pondball by Great Citizen / Super Citoyen
  • 1791 Views
  • 20 replies
  • 0 Bravos

International Minutes

I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls!  I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!Hugh

izthebye2 by Great Neighbour / Super Voisin
  • 433 Views
  • 3 replies
  • 0 Bravos

Porting Number & Pausing Service

Hello everyone, I have a question about porting my number and pausing service. I am a PM customer, but I just bought a new phone with a different provider. I am planning on porting my number to the new phone/company, then I will stay with that compan...

jsIII by Great Neighbour / Super Voisin
  • 655 Views
  • 7 replies
  • 1 Bravos

Been overcharged and need PM custormer service phone number

I have been overcharged twice by PM so what should i do?? Have already contacted them but they said they didnt so i contacted the bank. I contacted the bank and they gave me a statement to contact PM. Does anyone have the number for PM customer servi...

TeresaDAO by Good Citizen / Bon Citoyen
  • 385 Views
  • 4 replies
  • 1 Bravos

Pay

How to set up an auto pay

Tcarag by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos
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