Hello,
I'm a new Public Mobile (PM) customer and trying to port my existing number over, but receiving 'Subscription Not Activated' message in the PM mobile app during the activate subscription step.
During the setup, I typed in my existing phone number and the IMEI number and continued, now I'm on the 'Subscription Not Activated' message. I've read through some of the other posts which by the sounds of it, instead of typing in the IMEI number I should've went the other route of providing my Account number information, etc.
I tried logging out and back into the Public Mobile app, but its just stuck at the 'Subscription not activated' message. I also tried removing the app and re-installing, to see if it will allow me to restart the activation process, but still I'm in the same loop as before.
Reading through some other posts, some had advised of CS_Agent, and I've sent a message to CS_Agent about it. I'm not sure how long it will take to get a reply back, but just wondering if that is the correct process to go through? And or is there someone else that I need to send a message to in regards?
