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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to unsubscribe from an upcoming special promotion

I accidentally clicked YES when I got a text from Public Mobile about an offer to upgrade to 4G for $40, on my next renewal date.I thought it was an offer to get some free GB during the holiday season. How do I change my plan to ensure I don't get bi...

Resolved! Activating new sim with payment voucher

I'm new to public mobile and recently purchased a new sim along with a top up voucher. I entered all my information and at the end when it came to payment I don't see a option for voucher. Could someone help me with this?

Resolved! Changing plans

Just wondering if I change my plan, will I lose the rewards I currently have?Eg. My plan is $25 and I have $6 in rewards taken off every month.will I lose that $6?

Resolved! More info on add ons

I’m traveling in US soon , it looks like the only add ons are interesting and affordable 10 day items . For example 1GB data. To be used in 10 days. If I buy two of these , I’ll have 2 GB data then ? And if I was messaging another iPhone user - would...

Resolved! No early renewal?

Okay, my computer died last month and I've been renewing my plan a few times because I need Internet. Tried to renew it again today, vBut CS tells me they can't do renewals because they cause system errors. Never heard this before. Aaargh, its going ...

Resolved! Do I have to set up roaming ( add on ) before I enter the States ?

Do I have to set up roaming ( as an add on) before I enter the States ?

Resolved! Data when roaming

If I add on US roaming , will I be able to use data ? Or is it just talk and text ?

Keeping my plan number

I have a plan but I recently moved back home. I still have a lot of various accounts in Canada that require a phone number. Is it possible to keep my phone number inactive but just reserve it on my account so that in the future when I am back in Cana...

Payment Voucher not working

I purchased a payment voucher and paid my plan with it (as I always do each month no problems) and my phone now does not work.When I call the *611 it tells me that my plan has been paid for the next month… but my service is not working. What do I do?...

Resolved! Can not log in to my self service account

Hello, I am having trouble logging in to my self service account. When I try to log in I am prompted with "incorrect email or password". I have attempted to reset my password by having a security code sent to my email but the email hasn't shown up. A...

Resolved! Phone not working

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

où sont passé les 2ans de récompenses que j’avais dans mon compte ?

Resolved! Porting number

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported. Fonus says they don't send verification. Besides, one reason I wanted to transfer to PM is that Fonus messaging system is bro...

Resolved! I want to Update my Plan but I just got my billing cycle renewed, will I be charged twice?

I just want to confirm whether or not I'll be charged again for changing my plan. Its still a $40 plan but with better benefits. My billing cycle just got renewed and I was charged on the 19th, if I update my plan today will I be charged another $40?

Resolved! Upcoming bill error

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb ...

Resolved! receiving error message when attempting to sign into my account

i have just activated my new sim card and cannot access my account it continues to give me an error message

Resolved! refund add- on

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it.

Resolved! How do I activate my free 2gb holiday promo?

I responded YES to the text message and it said it was added to my account, but when I check its not there.

Shout Out to the Community?!!

Resolved! Phone number transfer

I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls

Resolved! trying to create an account

Hi I am trying to change my plan with public

Resolved! Account

As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same

Resolved! I need more details on Public Mobile charges to my credit card

Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for. I'm also getting 3 other legitimate PM monthly charges on my card for family phones.How do I get more information from PM for...

Receive offers from Public Mobile

I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?

Resolved! Network issue ??

Hi I'm having network in British Columbia, anyone else???

Resolved! PUK code

My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone.

Resolved! E-Sim

Hello all Could you please let me know if Public Mobile has E-SIM service? Thanks.

Resolved! Two factor.....

So the two factor description says:Set up authentication methods that aren’t text based: often, online accounts will require you to set up two-factor-authentication (2FA) for added protection; with 2FA, you need to authenticate yourself with somethin...

Resolved! Account #

I need my account number and don't know how to get it . Please tell me where my account number is.

There was an error resetting your password. Please try again later.

When I enter in a new password, I'm getting this error... There was an error resetting your password. Please try again later. I've tried multiple devices, and web browsers, even during incognito modes I've only had my service for 1 month, didn't set...

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