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Resolved! i can not call out

i was on $50/month plan before . my contract expired yesterday 12 Oct 2019.i reactivated on a $35/montth plannow i can not call out nor receive text message

samoplast74 by Great Neighbour / Super Voisin
  • 518 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit card charged twice

Hi guys, I recently recharged my friend's Public mobile account using my Credit card. The transaction for $11.30 was done only once. However, I find my Credit card has been charged Twice (Shows Two transactions of $11.30 each) My bank asked me to che...

Vivek1 by Good Citizen / Bon Citoyen
  • 547 Views
  • 10 replies
  • 0 Bravos

Add on ADDED??

I sent permission to reset my account..I needed an add on for calling OUT...WELL?

MarieValdez by Great Neighbour / Super Voisin
  • 312 Views
  • 4 replies
  • 0 Bravos

Resolved! New sim card, no service

Hi y'all,I got a new phone so went to a Public Mobile kiosk and got a new sim card. The guy at the kiosk inserted the new sim, told me to go my account, and enter the new sim card. I did that and now I have no service. How long does it take for a new...

joannjules by Good Citizen / Bon Citoyen
  • 994 Views
  • 10 replies
  • 0 Bravos

Resolved! How to pay my bills

Hi I’m new with public mobile and want to know how can I pay my account with out having to go to store every month

Aretahiri by Great Neighbour / Super Voisin
  • 533 Views
  • 6 replies
  • 0 Bravos

Resolved! I will use PM next month

I know you can port land line phone number to PM. but how? thanks

deena by Great Neighbour / Super Voisin
  • 449 Views
  • 4 replies
  • 0 Bravos

Resolved! error on account set up but still charged my credit card

I went through all the stages of new account set up, requesting to port my number which it seemed to accept. On the last step I entered my credit card data for payment and pressed continue. After processing for several minutes it came back saying the...

warlo by Good Citizen / Bon Citoyen
  • 439 Views
  • 11 replies
  • 0 Bravos

Resolved! I want to change my plan

Hi everyone,I finally got WiFi again so I think I'm going to change my plan.Currently I pay $67 for 6 GB and unlimited talk and text in Canada. I think it includes unlimited text to the U. S. too. Are all plans 3G speed only now? I clicked on "change...

anniemh2220 by Great Citizen / Super Citoyen
  • 718 Views
  • 5 replies
  • 0 Bravos

Resolved! Autopay 500M bonus data

Hi,I noticed there is 500M bonus data in the current plans.As sn existing customer I would like to know if bonus 500M data for autopay also applies to existing customer. If not, what if I switch plan, will I get both bonus data and $2 off? Thanks,Dav...

david10708 by Great Neighbour / Super Voisin
  • 418 Views
  • 3 replies
  • 0 Bravos

Resolved! $50 PLan US & Canada Talk

So with this plan I can be anywhere in Canada and talk unlimited in Canada and the US.However, when I am in the USA can I call back to Canada? Hopefully the answer to that is yes because if that was the case then texting would work from the USA as we...

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KamWest by Model Citizen / Citoyen Modèle
  • 718 Views
  • 5 replies
  • 0 Bravos

International calls from Southern Africa not coming through

Good day,i have an unlimited calls Canada wide plan, unfortunately people calling from Southern Africa (South Africa and Zimbabwe) are failing to get through to me. The problem could be for all international calls because I havent received any since ...

figfn by Great Neighbour / Super Voisin
  • 303 Views
  • 1 replies
  • 0 Bravos

unlocked iPhone from U.S. - work in Canada

Hi all, I can't imagine it being a problem, but assuming an iPhone is purchased in the U.S. and it is unlocked....it should work here at Public Mobile. Correct ? Thanks !!

tedduf by Great Neighbour / Super Voisin
  • 984 Views
  • 2 replies
  • 0 Bravos

Resolved! Motorola Moto G5s Plus XT1805 - compatible?

Hello Public Mobile people,I'm wondering if this phone will be sufficiently compatible with the Public Mobile network and if anyone can confirm this it would be much appreciated. I've done a little looking into it and from the frequencycheck website,...

JDS006 by Great Neighbour / Super Voisin
  • 860 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone compatibility

Is Samsung Galaxy S7 Edge is compatible with Public Mobile SIM card?

Jenvin by Good Citizen / Bon Citoyen
  • 690 Views
  • 5 replies
  • 0 Bravos

I am new to public mobile

If I have Canadawide 100mins talk and unlimited incoming calls plan, can I make and receive calls when I travel between different provinces without having to buy a add on?

Jenvin by Good Citizen / Bon Citoyen
  • 295 Views
  • 3 replies
  • 0 Bravos

Resolved! Purchased the wrong add on

Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?

Klr649 by Good Citizen / Bon Citoyen
  • 820 Views
  • 9 replies
  • 0 Bravos

Cancel a number transfer

Hey, I know that there is an issue with transferring my number it now I need the request cancelled so that I can just pick a phone number. Every time I try to change the number under my account, it says failed. Please help!!! Thanks in advance!

Julie3 by Great Neighbour / Super Voisin
  • 381 Views
  • 5 replies
  • 0 Bravos

Account Mess

Does anyone know who I can msg directly for issues...one of the mods messed up my whole account. Let me start off mentioning what happened....I requested a phone number change and had to wait 30 days for the change to the agreed phone number I agreed...

Submitted?

How do I know if my question that I asked was submitted?  

Julie3 by Great Neighbour / Super Voisin
  • 468 Views
  • 5 replies
  • 0 Bravos

Hey PM Theres A Refer a Friend Reward Ptoblen

Hey PM. A few minutes ago myself and a another family member got a text from PM saying we had refered a friend. We have each our own accounts. I checked my account and I have 2 refer rewards. I should have just one. We didn’t refer anyone and we have...

Zeke by Good Citizen / Bon Citoyen
  • 827 Views
  • 28 replies
  • 0 Bravos

Retroactive referral

I recently signed up a few family members but didn't know I had to enter my unique referral code during signups to take advantage of the referral. How do I set this up after the fact?

Mike_holley by Great Neighbour / Super Voisin
  • 500 Views
  • 7 replies
  • 0 Bravos

not receiving calls or texts

I purchased my SIM card in Vancouver . I now live in Banff Alberta and my phone does not revive calls or texts. Sometimes it will but 99 percent of the time it won’t. Help please

Chargracex by Great Neighbour / Super Voisin
  • 391 Views
  • 8 replies
  • 0 Bravos

Closing and account

Hi Currently making two payments automatically. No longer need other account. How do I close it?

robhofler by Great Neighbour / Super Voisin
  • 551 Views
  • 7 replies
  • 0 Bravos

Resolved! Data usage and tracking is horrible

I've been a customer for over a year now.. I just switched my plan down to the $15 plan because I generally don't use more than 200 mb of data and most of my calls are incoming. My question is, this plan switched over today and I see on my account ov...

Greg_R844 by Good Citizen / Bon Citoyen
  • 1282 Views
  • 7 replies
  • 0 Bravos

Resolved! Data usuage

Does the bonus data that was recently added get used up automatically if I go over my monthly limit or do I have to do something. Due to Hurricane have used much more data than I usually would and still have no power 6 days later

Kandy2014 by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 1 Bravos

double payment

please advise how to fix double payment for the same month

mahmoud by Great Neighbour / Super Voisin
  • 415 Views
  • 8 replies
  • 0 Bravos