International call

[Haydoor]

I purchased the plan of 300 minutes international calls but still not able to make one 

[samehfahmey]

purchased the plan of 300 minutes international calls but still not able to make one 

[Public204]

When you call the international number did you tried dialing 011 then the country code then the phone number 

[Chalupa_Batman · Accepted solution]

Hi @Haydoor 

Actually it is. The list is where you purchase the add on.

If you are unable to use it, you may ask a CS Agent for a refund back to your account. Here's the link to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

[Haydoor]

I’m calling Dubai number which seems not included in the countries list . Question is: why the specific countries list is not mentioned before applying to the plan?

[Chalupa_Batman]

Hi @Haydoor 

Here is a list of places you can call.

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

If it's not on this list, then you won't be able to call it using Public Mobile.

[hairbag1]

@Haydoor 

which country are you trying to call as there's only limited countrys available in the add-on.

added ..

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[Hollister]

@Haydoor 

What country are you trying to call?