Community

When you call the international number did you tried dialing 011 then the country code then the phone number 

Your second choice might be port your number out to a other provider get the cheapest plan then buy a new SIM card and port the number back but you may have to use a other email address if you do that 

You could try reaching out to a agent to see if they could do the change 

Did you receive a text from Telus to respond to if yes try to restart your device and see if that helps