01-01-2024 10:50 PM
I have purchased my plan
and it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 pro
Where Can I ask for a refund of my 40$? If we can’t get this to work.
Solved! Go to Solution.
01-01-2024 11:12 PM
There wasn’t a QR code in the email. (My spouses phone I’m trying to set up for him)
hopefully we can get this goin! I did mine ok
01-01-2024 10:53 PM
@Darcarr The iPhone is eSIM compatible this is an error .chemo your welcome email for the QR code and install . Check you sim manager in phone settings and select the PM sim if you still have issues submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2024 10:52 PM
@Darcarr
Apple 13 is fully compatible with eSIM, you can download the PM app and continue with the activation.
If it really not moving forward because it thinks your phone is not compatible, please check with CS agent to confirm
please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
