[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SUCCESS!!! Issue: No data working on Public Mobile with UMIDIGI device
First off thank-you to everyone who pitched in to help solve this issue including @CS_Agent If you have a UMIDIGI device, and your data is not working do this one thing before any other steps (like installing Carrier Services, if dual SIM ensuring th...
Why is Public mobile horrible? Human customer service non-existent?
So last night I switch over to Public mobile, I went to switch over my old number from my old provider. While it did say it would take some time to port over, after activating my account via the mobile app after inserting my new sim. After a few hour...
Resolved! Subscription Upgrade
I took advantage of the Black Friday/Cyber Monday upgrade promotion $34 for 30 GB data, and asked for the change on my billing renewal date. My renewal date was December 4th, and the upgrade did not happen. What can
Resolved! Receiving Calls or Text
Hello, I have not been able to receive calls or text to my number.
Failed number transfer
ProvidedPM SIM card #Phone IMEIPhone number to transferPrevious carrier nameActivation process accepted all inputs and started process, but failed and end. Instruct me to contact client support for help.
My International Samsung S23 Ultra Not Working With Public Mobile
Hi, I bought the Samsung S23 Ultra while I was oversee (SM_918B) but when I put the public mobile sim card in. It does not work.Any idea?Thank you.
SIM card has not arrived
Hi. I signed up for the new $29/10gb data plan on Black Friday and ordered a SIM card to be mailed to be. I still have not received it. How can I get someone to check into It?
Failed number transfer
I have failed number transfer from Koodo(not prepaid) and cancelled their plan and now want to unsubscribe PM’s plan which has not been used at all , but cannot access to my account and through chatbot as well.
I can not contact to technical support
because system is making oops when I want submit the ticket?Anyone can tell me is any other solution to contact them?
Resolved! Prepayment processed twice on visa
Is it possible to get a refund or transfer funds to a family member's account in light of an issue I had:The first attempt to add funds gave an error saying to try again, and after the second attempt I saw that I had been billed twice!The funds are w...
Log in
I can not log into my account, it keeps telling too many tries. I haven't tried to log in for several month.Tried to change e-mail open a new account and it won't let me do that either.Not happy
Resolved! Iphone 7 not connecting to network
Tried all the trouble shooting tips I can find.
Number transfer
i'm looking to switch to koodo for a better deal and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I did not receive ...
Resolved! Trying to set up a new account for one of my family members and it says subscription not activated
We already ordered a sim card from Public Mobile and registered it, however it is saying the subscription was not active.
Resolved! account locked, cannot change CC info
My husband's account is locked and I cannot get in to update the CC info and resume service, URGENTPlease assist
Resolved! Unlock phone
I have given my old phone to a friend and she needs it unlocked. The old phone was on public mobile, I took my SIM card and put it in my new phone no problem. I can’t seem to find how to get the old phone unlocked. I try to open a help ticket and kee...
stuck on "loading" on both web browser and iOS app
I'm trying to login to my account. I tried from a few different browsers, as well as the iOS app. All I see is "loading"
Resolved! US roaming
I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I have since left the states and I want a refund s...
Resolved! Error. No data. No calls
No data transfer. When I call, it says that you need to select a tariff plan. The money has been debited from the card ($56). SMS from number 988-3838 coming.The account was activated 3 hours ago. I don’t understand anything. Help pls!
Resolved! Sim card delivery
Hi I ordered my sim card for delivery but Still Have not received it past 7 days and estimated delivery date. Could you Please help look into it. It's urgently needed for my grandma. Thanks
One incoming phone caller can't get through to me
I have one incoming caller who is unable to complete calls to me. My phone rings once when they call, and then hangs up. They tell me they are getting some message about the number not being in service. If I pick up early enough into the first ring, ...
Resolved! How to download invoice from Oct and Nov 2022
The payment history calendar does not allow me to select a date past 12 months. Why is that? How to access invoice from Oct and Nov 2022? Thanks
Resolved! SIM card Delivery
Hey! I have ordered a Sim card online 2 weeks ago. And I never Received it only to find out today that Unit number is missing from address. Usually when this happens I have to pick orders from canada post itself. I am not sure this time as I don't ha...
awaiting for service back
I am looking to get the service I had suspended be reacctivated. I paid early this morning and as of now, hours later, my service is still off. whats the problem???
no help
hi i tryed last friday to set up a account your system got me all the way to install a esim took my 45 dollars then said my phone was not compatable and to get a refund your chat butt has been taking me around in circles i woul like to talk to a pers...
Sim card delivery timelines
Hello, I purchased a sim on Nov 25th and still awaiting its arrival, despite the Dec 4th estimated delivery. Can anyone help look into the sim status? I'm leaving for out of country on Dec 13th, so would appreciate any backup options!
Resolved! cannot use US roaming
I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!
Second account always gives Forbidden A1
I have reviewed many of the Forbidden A1 threads here and they all seem to stem from a server being down or some sort of "it will work itself out" situation. In my case, I have two phones, two accounts. One I log in with my account I set up using m...
Resolved! Phone wont turn back on after payment
Public didn't tell me my payment failed and just cut me off. I made a payment with a voucher on the phone and it went through because they told me my balance. My phone wont turn back on. When I phone it says I need to make a payment. I can't access m...
Resolved! About public mobile community reward points
Just wanting to ask when does the community reward points being calculated and added to the account?Anyone know how do they evaluate?Thanks
