Community

Resolved! I referred a friend, but both of us did not get the reward. Where I can get help?

I referred a friend, but both of us did not get the reward. Where I can get help?Is there any live agent who can help me?Thank you!

Resolved! Change email address

I would like to change the email address associated with my account.

Resolved! Texting trouble

When I try to send a photo in text or sometimes just a text I get the message “mms  messaging needs to be enabled to send this messsge” but my mms messaging is turned on. 

Resolved! Public mobile txt message stopped coming in

Hi all, I don’t receive txt info from PM Any longer. Neither the payment info nor any data limit reached txt messages. What can I do to start receiving them again?  Thanks F

Resolved! Network Error When i try to make calls, Can't get a hold of anyone to help.

My phnoe stopped working 2 days ago and I can't get through to anyone to help. My subscription is still valid until the 25th and I've been usingh public for 2 or 3 years now without issues. I have a dual sim for work and have been using my other numb...

Resolved! Plan renewal

My renewal cycle is Oct 12-Nov 11if l was to upgrade to another plan what is best time, say On Nov 10? Just before new cycle

Resolved! Can't activate and can't reset password

Tried activating and it says there's an issue so contact Public.  So I go to contact and it says to log in again even though I'm logged in already.  When I do that it says my password is wrong.  It's 100%the right password.    So I tried to reset.   ...

Resolved! Volte - LG Velvet

Is there any way to get Volte activated on my account. My phone - LG Velvet 5G - is volte enabled. Why does PM seem to only recognize certain phones?

Resolved! Best time upgrade 5G plan

I’m looking to upgrade from 25 month 1gb, are the current offers worth it or should l wait, for a better one, also I’m with old reward system which want to keep, will upgrading still honour it. Thanks 

Resolved! Rewards

I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was...

Resolved! Emails not recognized can't login!

I have 2 accounts with PM with 2 different  emails and passwords. Eversince I registered with your Eversafe crap which  promises one easy and safe platform for all my PM accounts I cannot login to neither account for xxxxxxxxx@gmail.com or xxxxxxxxxx...

Resolved! support ticket

How do I get a support ticket, I cleared all cashe and cookies and I still keep getting error code 404 everytime I try to get a support ticket? How do I get an online support ticket?

Resolved! Transferring my number

I’m transferring my old number from Lucky Mobile and it’s transferred it shows my number 778-xxx-xxxx and I can call and text but for some reason I can’t receive any verification codes and I guess so now I can’t get in my bank my school my classes an...

Resolved! MMS not working

Hi, getting really frustrated, can't get MMS to work. It's a new unlocked Umidigi G3Max phone and here are the APN settings:name: sp.mb.com       MMSC: http://aliasredirect.net/proxy/mc/mmsc   MMS proxy:  mmscproxy.mobility.caMMS port:  8799  MCC: 30...

Resolved! Urgent

Hi,I will be traveling to Chile very soon. I would like to know what to do so my phone and data can still work. Please reply at your earliest convenience.Thanks!

Resolved! Unknown cell number

out going cell number showing up on my usage summary that I didn’t make how is this happening and how can I stop it

Resolved! thanks

Resolved! Transfer problem

I have registered today with eSim but it looks not working after 5 hours, I lost all the network, can’t make any phone call or text messages. Anybody can help me with this problem? 

Resolved! Account

Hello , My account is on hold since October 13th due to payment can I make my payment on October 20th is not going to get suspended? 

Resolved! Unavailable Plan.

The $50 • 40GB Canada-US Plan shows that it's available for every single Province when viewing the primary Public Mobile Website, however when Activating it is not to be seen in the 'Shop Subscription Plan' Section of the Mobile App or Activation Por...

Resolved! Canada-US $50/month 40GB plan

Hello, I'm trying to sign up and am having issues.On the Public Mobile website, I have chosen Alberta as my location and selected the $50/month Canada-US 40GB plan. When I try to pay for the plan, it says the postal code doesn't work for this plan. I...