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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27059 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38944 Views
  • 185 replies
  • 29 Bravos

Plan did not switch

Plan was supposed to switch on next renewal.  Phone became deactivated.  Had to renew for three months on old plan, to get phone working again.  I just wanted the new $40 plan.  So frustrated.  Submitted multiple useless tickets.  Do I just get a new...

sacheval by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Resolved! Missing calls altogether

I've been missing possibly up to 80% of incoming calls. What happens is this: someone calls me and it goes straight to voicemail. They'll leave a voicemail which I can listen to, but the call never appears in my call history. The only way I know they...

luthien by Great Neighbour / Super Voisin
  • 728 Views
  • 5 replies
  • 0 Bravos

Resolved! Being charged pst in Alberta

I have moved to Alberta but I do not want to change my phone number from Sask.  I have changed my address and my credit card information.   Why am I being charged sask PST?

pkarza by Good Citizen / Bon Citoyen
  • 953 Views
  • 9 replies
  • 0 Bravos

Data Usage

I am on a $25 plan with 1024mb of available data. I am not a big data user but keep getting messages that I have used up most or all of my data. Upon looking at my account information, I find that there are many entries saying that I have used over 1...

JimFawson1 by Good Citizen / Bon Citoyen
  • 787 Views
  • 7 replies
  • 0 Bravos

Resolved! Log In Fail

My parents can’t seem to log into there accounts to update their Credit Cards.I have tried resetting the password account with no luck. Any way you can help?

BobCho by Great Neighbour / Super Voisin
  • 409 Views
  • 2 replies
  • 1 Bravos

12MONTHS12GB on $40+plans EXTENDED! Oct 22 - 31st '22

Edit: Updated new expiry dates of promocode.Flashsale EXTENDED!! October 22nd to 31st 2022 use the promocode 12MONTHS12GB (Yes...12GB that is not a typo!) on any $40+plan to recieve a 12gb recurring plan data bonus for the next 12 months. Why have I ...

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Resolved! redeem points

Hello...........i recounted my points twice , total is 15  so i can claim a full month free , you say i'm having 14 so how to contact admin

irishman4 by Great Citizen / Super Citoyen
  • 778 Views
  • 3 replies
  • 0 Bravos

Newfoundland Coverage

Anyone here use public mobile in Newfoundland, particularly Gander? Curious how the service is.

Linfield77 by Great Neighbour / Super Voisin
  • 1040 Views
  • 5 replies
  • 0 Bravos

Payment

Why i cant login in to pay for my simcard someone plesea help

Ilia77r by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

Resolved! Phones

hi can someone please post the phone compatibility link?

Kaiello by Good Citizen / Bon Citoyen
  • 714 Views
  • 6 replies
  • 0 Bravos

Resolved! US roaming purchase add-on options disappearing

Looking for US roaming for data. Saw there was a 10 day 1gb, 512mb, and 256mb add-on options. I bought the 1gb US roam add-on and went through it pretty quick. Went back to add more (and accidentally purchased 1gb Canada roaming).  But now there was ...

kloc by Great Neighbour / Super Voisin
  • 432 Views
  • 3 replies
  • 0 Bravos

Rewards or points

Hello, just wondering do you guys think its better to keep my rewards or switch to points. I am saving $5 in rewards. Cause i am looking at the new $40 plan that is 4G, looks really interesting. Thanks. 

Hikingslow2 by Great Neighbour / Super Voisin
  • 669 Views
  • 6 replies
  • 1 Bravos

Resolved! billing

I had an account with these guys and gals.  I realized my credit card was expiring and i was unable to log in to change my payment method.  I realized that once my CC expired I would lose service.  I went to my local walmart and bought a new card and...

rtsen by Great Neighbour / Super Voisin
  • 460 Views
  • 2 replies
  • 0 Bravos

Suspended account

Why was my account suspended when public mobile didn’t try to process my monthly payment?

djjunger by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

sim card activation

my account is paid and active, got a new phone, will not recognise sim card, mobile network setting is greyed out?

farter by Good Citizen / Bon Citoyen
  • 899 Views
  • 9 replies
  • 0 Bravos

Resolved! US Roaming Bundle

US Roaming talk text data bundle, 0 days left: I have added on the same bundle 3x, but it is still not displaying on my account. Please advise.

jeanjjk by Great Neighbour / Super Voisin
  • 427 Views
  • 2 replies
  • 0 Bravos

Can't setup Call Forwarding?

I have an older plan, so I'm unsure if it's included in my package (if that's a thing..) but I don't see it listed on newer plans. I have tried enabling call forwarding using the dial codes, but I get an error after I dial, it says "Public Mobile Mes...

foaryy by Good Citizen / Bon Citoyen
  • 2029 Views
  • 17 replies
  • 1 Bravos

Resolved! cancellation

hey guys, im in trouble here, i bought the sim card and activated it back in may this year from a small shop now i have no use for the service anymore and i would like to cancel it but i can not disable my payment method through my credit card becaus...

Moe75 by Great Neighbour / Super Voisin
  • 806 Views
  • 7 replies
  • 0 Bravos

Resolved! Upgrading service/account

Hi everyone. Seriously thinking of upgrading from the $35 3G to $40 4G, and dropping my (one of them) Fido data lines, unreliable signal here. A couple of questions please:A) Will I lose my current Bonuses of 2GB and 500 international minutes?B) I wa...

townie2 by Good Citizen / Bon Citoyen
  • 654 Views
  • 5 replies
  • 2 Bravos

Resolved! Data usage not reset

Data usage is showing is used with 0 mb left even though I haven’t used it and even in new plan cycle. It’s been using my ad-on data. 

medwolves by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Manage my payment

I’ve been trying to update my credit card and it keeps telling me invalid number, I have the right number and the right code, tried many times and still get the same message, I have until my next payment which is due in Nov to do this, I’m out of opt...

Jofra by Great Neighbour / Super Voisin
  • 606 Views
  • 6 replies
  • 0 Bravos

Accounts

Hi, I can not get into my daughters account.  All these emails and passwords are too much to remember.  I want my families information all under one email/password /account.  If we can’t do that I will cancel all. 

Sarahwalsh by Great Neighbour / Super Voisin
  • 700 Views
  • 7 replies
  • 0 Bravos

change email address

original email address is not effective, need to change a new one.

janelee by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 0 Bravos

Resolved! account keeps getting suspended for no reason

Hi everyone,  As the topic suggests, my account, (along with my family members'), keep getting suspended for no reason at all. This occurs every few months and is happening again right now. There's never a reason for the accounts being suspended as w...

familyq by Good Citizen / Bon Citoyen
  • 897 Views
  • 6 replies
  • 0 Bravos

autopay

how doI cancel autopay when I have no access to the app or online?

KMC1 by Great Neighbour / Super Voisin
  • 783 Views
  • 8 replies
  • 0 Bravos
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