Self Serve Account not recognizing my new password

[natenodin]

Cannot login to self serve page. Have tried resetting my password multiple times - public mobile keeps saying invalid password, how do I fix this ?
Thanks in advance.

[natenodin]

Tried clearing the cache and cookies, also tried incognito mode with no luck yet.

[Quigley]

@natenodin 

Try logging into your account using a different browser in incognito or private mode instead.

Try again.

[hTideGnow · Accepted solution]

HI @natenodin   

Try to clear cache first and login again

If not work, try using private/incognito/secret mode

if still does not work, maybe the password didn't reset properly?  Open ticket with CS agent and they can help

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

Try logging in again incognito mode private mode or  even from another device or lap top , there are cache issues 

[softech]

@natenodin could be just browser cache issue

Please try again using Incognito mode and it should work