Cancel

[Stephanir]

Please cancel the account, it was for a seasonal operation. xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 

• Please credit back to November 1st, the phone was not used past this date. It was extremely difficult in contacting and canceling.
• The password is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
•  

[SourDude1234]

Hi, I suggest that you change your password on your account. You can do this by going to the log-in page, then clicking "Forgot Password" and then having the instructions to change password sent to your email or phone.  Then, you can choose a new unique password for your account.

[BKNS27]

@computergeek541 

Please edit out personal information.

@Stephanir 

Login to your account and disable Subscribe button and your account will be close after 90 days of nonpayment. Once closed, your SIM will no longer work and your number will be returned to the carrier you got the number from.

[eddieO]

@Stephanir please note that this is a public forum that can be viewed by anyone, if you go to the top right corner of your post and click on the small "v" with a circle you can edit your post to remove your email and password.

Are you able to go into your Public Mobile account (the app on your phone or through a web browser) and sign in? If so, you can toggle off the Subscribe setting and after 90 days of non-payment the account will automatically close and you will lose that number for good. 

If you are not able to sign into your account you can reach out to a support agent to ask for assistance.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)