01-07-2025
12:08 AM
- last edited on
01-07-2025
12:37 AM
by
computergeek541
Hey, I confirmed porting over to public but it says there is an incorrect account number entered.
I have decided to actually stay with Fizz so please cancel the port request
01-07-2025 03:13 AM - edited 01-07-2025 05:25 AM
removed post containing personally identifiable information
01-07-2025 01:08 AM
01-07-2025 12:37 AM - edited 01-07-2025 12:38 AM
@SourDude1234 wrote:
A staff member would be better able to assist you with this issue. Please contact them using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In this case, no customer support agent is needed.
01-07-2025 12:36 AM
@Snape wrote:Hey, I confirmed porting over to public but it says there is an incorrect account number entered.
I have decided to actually stay with Fizz so please cancel the port request
There isn't any need to cancel the porting request to Public Mobile as the wrong Fizz account number was provided. You can continue to use your Fizz service. Unfortunately, refunds aren't provided on Pulbic Mobile services.
01-07-2025 12:09 AM
Hi,
A staff member would be better able to assist you with this issue. Please contact them using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure to monitor the envelope icon on the top right since that is where you will receive the response.
Thank you.