Account suspended

[nutella1]

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no button to make a one-time payment. I can't make any calls. Service still not working. Any help?

[Ghyna]

Thank you for your help, the payment has been done.

[hTideGnow]

hi @Ghyna what was the issue? Account suspended due to credit card ? did you make a manual payment?

[Ghyna]

I have the same issue with my account.  

[nutella1]

@hTideGnow  Thank you so much!! The link worked.

[nutella1]

There is no button that says "Pay and resume"

[Handy1]

@nutella1  After you update credit card you need to make manual payment 

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can also buy payment vouchers from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume service right away also 

[hTideGnow · Accepted solution]

hi @nutella1 you need to login toy Account and make a payment manually to resume service 

do you see a button Pay and resume now?

if not, use this link 

https://myaccount.publicmobile.ca/en/account/payment/funds/card