Community

Resolved! Problem logging in

Hi, My husband has an existing Public Mobile account. But he has trouble topping up his account because each timehe logs in to Public Mobile, he can't. Public Mobile ask him to verify his account through email. The problem is, he has not been using t...

Resolved! New activation no access to my account

According to the instructions, I should have access to my account after activating a new SIM card, but I do not. I tried logging in and says that my username and password are incorrect. Help?

Resolved! Christmas bonus

I am an existing customer. I did not receive my 2022 Christmas bonus. Please help

Resolved! Login

Don’t remember my email login how to recover 

Resolved! calling out

Hi. As of last night, my phone is not calling out and won't access voicemail. Any suggestions? I have turned phone on and off, reinserted sim, reset network settings, etc. Thank you! 

Resolved! Change email

Ok so how do I change my email ? thanks in advance 

Resolved! Can’t sign in

Can’t sign in , I know my email and I know my password but keeps saying error 

Resolved! Cannot receive password reset verification code

I've been waiting 24 hours or more to receive the code and still haven't received it yet. Could I get some help please.

Resolved! Black friday deal not received

I got a black friday deal that was 35 dollars a month with a promotion of 20 dollars off for 15 month ..I had 18 dollars in my account to renew my plan on December 25th which was only 15 dollars...and for some reason u guys never renewed my plan and ...

Resolved! Port out authorization

I'm out of the country with my family and we'll be away for a year. My wife and I don't want to pay for any plan while we're away, but we want to keep our numbers so we can use them again when we're back. The plan was to port out our numbers to a num...

Resolved! Why / How 12MONTHS12GB ????

I managed to Navigate thru  Activation Futzing with Sim Cards Porting Number  I am New PM Customer and I did not get the12MONTHS12GB Promo .Quite disappointed the Bonus Data is theMain reason I switched I did a ticket ? Hoping for a Fix  

Resolved! My Plan remained the same

Hey Support during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date. i needed help as It is past my renewal date and I am still showing the same old plan. can you please check and get me th...

Resolved! When do I put in the Public Mobile SIM?

Transferring a family member's phone plan. I just completed their signup and got to the Transaction Summary. Replied 'YES' to the text they received from their carrier. Do I put in the PM SIM card now? Do I wait for a notification?iOS/iPhone if relev...

Resolved! Help!!! I lost my phone, bought a new one and can't 2 factor authent

Resolved! Do the data remain next month？

I am new user this month. I purchased the plan which is 15gb per month. If I didn’t use them all, would I remain to next month? For instance, if I still have 3gb less, would I have 18gb next month.

Resolved! Invalid email

My son’s account was set up with an email that does not belong to us.  The customer service rep set it up with an email that is not ours.  I cannot access his account or update his email.  Any suggestions?

Resolved! Rewards points

I changed my plans to $35 for 20gb 4g LTE with 3×times rewards points but I am not getting only one time rewards points instead of 3× times rewards points.Why? 

Resolved! Can't log into my account, email has sms 2 factor auth

Long time Public Mobile user.  I accepted an offer from Public Mobile to change my plan. For some reason it didn't renew because "didn't receive payment". I'm guessing I need to update the expiry on my CC. Logging into My Account requires me to input...

Resolved! No Service for over 40 hours

Both my spouse and I are on PM and we both have not had cell service since Friday evening around 7pm Dec. 23 -2022. All efforts have been exhausted to restore things from our end, rebooting, removing SIM cards and rebooting, etc. When I drove from wh...

Resolved! Wrong email

Hello, my wife's email is connected to my number account. I'm now having a personnal email and I would like to change the email of my account. How can I do that? Thank you.

Resolved! Home internet

Hi guys, Could you please let me know whether there is home internet plan via PM? Thanks in advance.  

Resolved! Create a ticket

I can’t reset my password as it won’t sent the six digit code to my cell or email.  Says I need to create a ticket.  How do I create a ticket?

Resolved! Plan changes

If I make changes to my current plan will I loose my monthly rewards?

Resolved! Holiday bonuses

I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but...  Thanks  

Resolved! Changing Plan and loyalty + autopay $$ benefits

Currently I am on $30 2GB data at 3G Speed plan with auto pay and loyalty bonuses.• 30-day plan• Unlimited Canada-wide Talk• Unlimited International TextIf I change this plan,  to either $30 3GB data at 3G Speed or $35 3GB data at 4G Speed, will it c...

Resolved! Special Offers

Current plan, $40 for 15 GB with PM. The special offer shows as $35 plan for 3GB, with a one year code for an additional 12 GB of data for the next 12 months. There is $60 of savings for the year, almost two months of my plan. My current plan period ...

Resolved! Auto-pay not working, refusing credit card

For many months I have 3 phones on auto-pay with the same card. Auto-pay had worked without issue. Its the same credit card with >$20 000 available balance. Phones have been disconnected for non-payment, it still says auto-pay is set up, and manual p...