Community

Resolved! Renewed plan no service

I renewed my plan on the 10th and I have no service...I need my phone for work.  I logged a ticket.  Tried shutting the phone down for 5 mins and also tried going into flight mode...Its asking me to login to an network.  This is annoying

Resolved! unable to transfer from koodo

So I tried transferring my wife's account over from koodo, but got an error 821 and that I need to contact a mod. I also checked and my cc got charged If a mod could reach out to me that would be wonderful

Resolved! SIM purchase

Hi, Public mobile,I ordered a sim card online on Feb 19 and till today, I still have not received the sim card. My account was charged. Can you please check your system and make sure the sim card was shipped, please? 

Resolved! I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d

I bought on March 10, 2023: US Roam-Talk Txt 3 GB Data(15d) $30.. But I just saw 250 mb for 10d in my account.

Resolved! Transfer my number

Am I able to transfer my existing Koodo number to public Mobile?  

Resolved! ADMIN - i can not get into My account

hi there! I have last 2 days to activate my number again - I was so ready for this proces, but my login is not working even I got it written down - I did deactivation in November, is not that long, so I know I got it down right. However - trying to r...

Resolved! Wi-Fi calling

Any idea if pupils mobile supports Wi-Fi calling? Their signal is really weak if none at my work place and I need to use Wi-Fi calling. I’ve just transferred my phone number today to join PM; but if Wi-Fi calling feature is no enabled, it is not wort...

Resolved! Payment

Hi,I notice that I am being overcharged for statement#4812.  Please help. Thank you!

Resolved! My account number

Resolved! Sim Delivery issue

Hi, I ordered my sim since the 19th of February and I am yet to receive it. It’s been more than 10 business days, please what is going on?

Resolved! Sim card location for number porting

I am in the process of moving over to Public (Hi!) but before I proceed any further, I have a question regarding transferring (porting) my phone number to PM.  The Help topic is not specifically clear on this matter.  I have an old device with a Bell...

Resolved! Paper invoice request

Hi there @Community!I'd like to sign my elderly father up for a phone plan but he doesn't use credit cards. Can he be sent a paper invoice? We already bought the sim card so I really hope you can help us.Thanks!

Resolved! Payment

How to make a payment 

Resolved! Cant Change my Number

An Agent advised me to activate with a new number and then port afterwards but now i am stuck with a new # and an error saying I cant port my number. I was lied to.

Resolved! Can't call out with active account

 Message says I don't have enough funds.  My account was paid and active.  Please fix this right away.  I need my service that I've paid for.

Resolved! Changing my plan

If I change my plan is there a additional cost?

Resolved! Can't close account

Hello.  I have 2 accounts with Public Mobile.  One I do not use anymore and would like to cancel it.I have never logged into self serve with that account and the sim card is no longer in a phone.  I cannot see how to get into self serve to stop payme...

Resolved! porting phone number

Public advised me that Rogers gave me a incorrect account number,which I sent to you. I now have a corrected account number to port my Rogers phone number. How do I send it to you. This is urgent 

Resolved! Hotspot

My phone says to contact public mobile to activate hotspot on my device. How do I do this?

Resolved! SIM card

My phone broke so I bought another phone. I also bought another SIM card from public mobile to go with the new phone. I can’t seem to change the SIM card number on my account. I NEED HELP!

Resolved! 15 Day USA Roaming

The information given on this website conflicts with itself.  Under 10 Day USA Roaming, it talks about 15 days.  I would like 15 -20 days of talk and 1 GB data.  Do they have that plan and if so what is the fastest way to purchase it?  Do I have to p...