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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email

My self serve email is no longer valid hoe can I change it

Resolved! PUK locked out

Telling me I need to get a moderator to give me access. I was locked out despite using the PIN number, can can someone please provide me with one.

Resolved! 4G LTE Plan - Does it keep the extra 2GB of Data

Hello Community, I have just recently moved to Public Mobile about two weeks ago. I have the 3G network plan with a bonus of 2GB of data. My plan is the $45/month 5GB plus 2GB/of bonus data. My question is, If I move to the 4G LTE plan does the bon...

Resolved! Voice Mail Not Working

Voice Mail prompt voice is now speaking french and chinese. Now wants me to enter my 10 digit number which was never the case before and even when I do it says my number doesn't exist. Tried to submit a ticket but that's not working either.

Resolved! Payment issue

Hi,I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

Resolved! account number

I need to know how to get my account details for my number

Resolved! I can not pay my bill

I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.My plan has been suspended because of this issue fr...

Sign in problem

I’m trying to sign in and it brings me to a page to be directed to and stays there.

Resolved! My account has been suspended for the 100th time

Like clockwork my monthly account pre authorized payment did not go through im trying to pay manually and it says Oops! Something went wrong, please try again later. What are my options besides cancelling my public mobile account and switching to a r...

Resolved! I just ported a number yesterday can make texts not calls

As title said, made the transition from Bell Canada yesterday. Texts started working immediately. I've verfied the text from Bell and from Public. Am not sure if I'm having any luck submitting a ticket as this site is a nightmare. Any help is appreci...

Resolved! PM will not accept payment card change

I have tried to use two different cards to update my charge card used for auto payments. Keep getting the Opps something went wrong error.Any fix to this problem?

Service issue

Nothing is working

Resolved! How do I get for anything

Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...

Resolved! Pasword for voicemail

I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy

Resolved! New account portal page

Good morning all. Is anyone else having an issue with the new portal page? I keep getting a”page not found”.

Account issue

Resolved! How do I cancel sim card delivery?

Hi, I need to cancel a sim card delivery. How do I do that?

Need to add USA roaming data immediately but the account page gives me an error

This is the error message that I get. How can I fix this? I am flying to USA in the morning. Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.

Signing in issue

Anyone knows how sign in because the normal way is not working because of maintenance issue

Data

How or where do i go to add data to my account

Resolved! Buying Public Mobile SIM Cards Offline

In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked ...

Login

how do I login to my account? Is it working?

Utilisation des modules complémentaires

Data purchase

I ran a search on data purchase to find the topic covered but are the responses still valid. The plan that I have right now covers my needs with data to spare. I don’t use the phone or text portion all that much at all. But occasionally, because of w...

Account suspended

My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!

I can't log into my account

When I reset the password it says an error and can't do it right now try later

Invoice request using ticket system

System gives me an error when trying to login to the community account to submit a service ticket, so I can request a proper invoice with my name, number ect on it.

how to cancel service.... no customer service available to help

It is incredible the amount of time I spent doing password and getting error messageI got fed up!Please help me cancel account.... I rather pay more for my service but be able to get CUSTOMER SERVICE AGENT when need it!!!

Getting new password...

WoW. What a pain. For 2 days have been doing the change password thing on my Desktop confuser. I was able to do the change password thing on my cellphone an hour ago on my Huawei Mate 20 Pro. So I tried it again on the desktop and decided to disable ...

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