Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My daughter lost her phone, she didn’t get the pin when she set up her eSIM, we can get a sms sent to the lost phone. We set her up with a new public mobile number and eSIM but we want to cancel the original but can do it without the pin or without g...
On Monday i lost my phone on a train ride, later I found out someone was using it to make calls etc. I disabled the service and bought a new sim card. I've looked literally everywhere on the app and website but there is no "profile" button to click ...
Im trying to buy another US talk and text bundle as mine just ran out. I keep putting it into the cart but it says my purchase is complete however it just shows up as a credit in my account. When I try to use this credit in my account to buy the $1...
I will be out of the country for a month, I am wondering if I can pause my service for a month to avoid paying for nothing when I am away. - Can I do it? if yes, how? And to keep my points-back bonus if possible.- My current plan is a promotion deal ...
Someone, somewhere, in the vast empty nether-ether that Telus created to house this alleged mobile service called - ahem- "Public":Please contact me as I want to quit the three plans that our family holds.Yours in frustration,C.
It has been over half and hour since I answered the phone number transfer request and i still have not heard anything and my plan is still not active.What should i do?
Is there a way to freeze my Public Mobile plan without cancelling it? For example, I’m going to be out of the country for a few months but I don’t want to lose the deal I got on Boxing Day.
Hello,I want to connect public mobile with my old number.I want to use my cell phone number as my existing number.My number is xxx-xxx-xxxx.They said they sent a 6-digit code to my Fido number xxx-xxx-xxxxx as the last step, but I never received the ...
I'm trying to create a password for my voice-mail but whenever I try to make a pass word the voice-mail would say Invalid entry please re-enter your password
I couldn't reply to the message sent by my previous service provider within 90 minutes so I need customer service to help resend a request for a transfer. Thank you
I recently subscribed to PM and selected eSIM option. Setup was fast and easy on my Pixel 7 Pro.I am planning to vacation in the Dominican and wish to transfer this eSIM to my older Pixel 4 Pro while vacationing. (a precaution in case phone is lost...
my phone is stuck in SOS. Used eSim and never got the SMS from my previous carrier to authorize but they confirm that it is authorized for the number to be ported. However my phone is stuck in SOS. I have tried rebooting, removing/reinstalling the ...
Hi, I refered my brother and we now have the simcard. Unfortunately the account got locked for more than 12 hours. We tried to reset the password after three hours but it is still locked. Can someone please help us unlock it and proceed with the simc...
Koodo says that the number porting was not completed and that Public Mobile needs to initiate it again or they will continue to charge me. Can I please get support for this?
Ported number. Can’t get verification code on phone and can’t receive calls.Over 24 hrs since account was paid for and activated. Now paying for 2 lines.
I am still new to Public Mobile's service .... hence I am asking this question .... maybe a stupid one though.So I have "subscribed" to Public Mobile's service a few days ago. I am told that my service will not be interrupted as long as my subscript...
Hi! I am trying to renew my subscription but when I log into my account it gives me an error message and won't open My Account. Is anyone else having this issue?
hiMy mom received a new credit card but didn't update her account and missed a payment. I'm trying to help her update account but I think the account closed? Under My Account there is no Payments option to update credit card. Any suggestions?Thank ...
Been reading posts here with the same issue. Tried the AI chatbot but failed to submit ticket. Please send me ASAP contact for the 'Porting Team' to reinitiate the process otherwise Freedom will charge me tomorrow.
Hey folks,I made my order for my plan and SIM card on November 14th, 2023. As noted above, I have not received the order. The ChatBot is little-to-no help, and I am unable to submit a ticket because I don't have an order number. I cannot see an order...
