Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The bills are very confusing and can't submit the way they are formatted for business expenses. They don't show the total owing nor the taxes. I would switch my husbands phone plan to public mobile but can't until the billing shows the data that is...
My wireless data has not been working for days since I upgraded my plan from 2GB to 10GB - I have reset the phone- Taken the SIM card out and switched with another Public Mobile user- No data on their phone and data on my phone with the other sim car...
Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve. How do I get this 21$ back? I'm not about giving money away for nothing. Thanks, Rod
Hi, It appears there is a charge of $ 1.30 when paying with credit card. Does the same fee apply if I use a Debit card? Thanks
I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...
Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent
lost my phone, just got a new one, and new sim card, is unable to activate card
I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."
Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?
Hi, I want to activate my Public Mobile SIM and transfer my Koodo phone number, but at step 2 I get this error "Please enter a valid Canadian phone number"Can you please suggest how to port my number or how to get in touch with someone?
I just activated my sim and account and mistakenly went by the promo code and referred by friend. How can I fix this mistake and add them on now?
I need you to please assist refreshing the network settings of my SIM card. I tried already all the troubleshooting recommended on the community platform (do not disturb, bluetooth, call forwarding, block list, etc) and it is still not working. I do ...
You have 1000MB for the month. You run out of the 1000MB with 2 days remaining in your cycle. You buy 200MB Add-on for $5.00 You use 100MB of that add-on, and have 100MB remaining. Your month ends, plan re-sets and you get another 1000MB Does that 10...
Trying to make payment on my account forgot password and security questions
Hi I was trying to get in touch with a 1-888 number using my Public Mobile. Now I am not sure if the 1-888 number was in the US or Mexico as I am in conversations with a business in Mexico but they did call me using a Florida exchange too. I just ...
I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?
Hello thereMy cell number has been blocked today(I can't call and send a message) and when I want login to my account, I get the error below"Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assis...
Used incorrect number
Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.Thanks
Hi, I ordered this on April 10 and I'm still waiting. Wondering the status?
Hello, I added funds to my account and it has not renewed my privilege's can we please update my payment?
I made a new account and trying to login again in that account with my registered mail its says login failed all the time. Is there is any other way to log in to my account. Kindly help.
can I keep my number if I change my SIM card ?
Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you!
Why in the last 2 days my phone don't receive Mobil signal (zero bar) at locations where I use to receive at least 2 bars. Thanks Mark
Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...
When I check my public Mobile IP address it is VianetTV Inc 198.251.56.28. This is not correct. It should be a Telus IP address.
Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...
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