Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello money has been deducted from my bank for subscription but on my public mobile account it says services on hold
I bought the US talk, text, data plan and just arrived.While I can text SMS, I can't receive photos and my roaming doesn't work ... Any ideas?
Hello,I'm a new user. I created an account and purchased a subscription along with a SIM card a couple of days ago. I received a message indicating that the SIM card has been shipped. However, upon logging in, I am presented with two options: "Resume...
Can I get two lines activated at the same time on my iPhone? My plan at PM still has over 30 days until renewal but I’ve used up all my data. Can I sign up for another line (use my own code) and get a random number (with eSIM) and activate it along ...
I received a text message indicating that I have a special offer from Public mobile $35 for 20 GB and please reply 'Yes' on Aug 30. I replied 'Yes' But I didn't get the new subscription.I think it is a SCAM message.I am worried if my phone was hacke...
I don't know who came up with the account creation, "everclear" trash and login process, but it's the WORST I have encountered anywhere. Change it!!I'm trying to get my son signed up but it's futile. It sends a code, and the code keeps saying "wrong ...
Hi, on August 7 my payment went through as usual. The next day I upgraded and was charged for the upgrade, no problem. Would be nice to get a refund instead of paying for both. This month I was charged the old rate again and in two days will get char...
I have 2gigs of data since the beginning and I haven't changed it... I am still on 3g... Now today I got a notice that I had used all my data.... 100%, yet I 've only used 437mb... What is the problem...??? In my Data usage it still states that my da...
@CS_Agent I still auto renew the original subscription even after completing the message process.
I paid for a brand new subscription for my daughter, and this message popped up: "Your payment has been processed, but an error has occurred activating your subscription". Nice. We never got a phone number. No service whatsoever. Haven't heard from...
1. Does anyone know if one can call Customer Service at Telus to get a question answered re PublicMobile? Failing that, how would one -- via a simple, i.e., non-complex set of steps -- talk or communicate with a human being who works for PM?2. My hus...
Not really a question but just wanted to say how happy I am with the service. I just ported my number from Freedom for the exact same US-Canada $50/month plan. The number transfer was completed in 20 minutes. I just followed the instructions in the P...
In the last 6 months to a year the Public Mobile cell service as become considerably worse. It used to be clear in my house, now it is broken up and can occasionally completely drop the connection.
I am paying for 5 g. But I am not getting 5G service. Why?
Hi,How do I change from a 30 days subscription to a 90 subscription? There is no option to do this on the self serve portal. I am currently on the $39 4G plan.
Phone not compatible
I’m traveling to South Korea for 15 days in October. Can I use my public Mobile Plan in Korea?
Consistently across multiple VPNs (windscribe, mullvad, air), the connection's internet stops working within a few minutes when connected to the network. I've tried different servers, ports and even different protocols, such as IKEv2, OpenVPN, etc. b...
Every time I log in goes to resume activation. Been trying since yesterday. Unable to log into account or community.
Hi,I hope you're doing well. I have a question regarding my current package and the potential to upgrade it.Currently, I'm on the $25/month package, but with rewards, my monthly charge is brought down to $19. I receive $3 off for three years of loyal...
To Public Mobile support team; I have purchased the $39 a month for 20gb plan for my girlfriend, but the plan cannot be used. After paying, there was a prompt asking for her old phone number, and in order to fully access the new public mobile plan ac...
Hello,I'm hoping someone can please help me. I've been attempting to set up a new account for my wife since Monday Sept 4th and haven't even been able to get a chance to speak with anyone since then. It's mind blowingly frustrating the amount of effo...
Password consistently shows as incorrect when logging in. Resetting password does not resolve the issue.
HiCan anyone advise what steps I should take to port in my Landline number to my Public mobile cell. I am not seeing anywhere on the website to help with this.Thanks Peppis
I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket....
When I am in the usa, can I text, talk, use data with this plan
Hi,I am unable to complete my activation since my phone does not support eSIM. The plan is purchased and I now have a physical SIM card. Any help from an Agent would be appreciated.
How come it wont let me switch from the $45 40 gig can plan to the $50 cdn/us plan ? Its not showing up when I try to switch plans .
I was registered for a package 20 GB with 4G speed at a cost of 35 /month. Last day I saw they said It's 39/month I need to know what offer will I get?
