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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My us add ons not working

What do I do

Resolved! Renewal of US Talk Text and Data Roaming

I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

Resolved! Getting port error

Need help! Porting freedom mobile

Resolved! Shared Account?

Are shared accounts an option? Ex. With spouse?

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

Resolved! Change account email

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address. ThanksGina Breaks

Resolved! New SIM number not recognized and phone not working

I bought a new Public SIM card when my old phone was lost.Public system doesn't recognize the SIM card number as valid.I have no phone service.

0 data

I have just topped up with a 15$ payment but data usage is still at 0

Change e-mail

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

Resolved! Costs associated with suspending phone plan for a month

I will be traveling to Europe for a month and using a European SIM card while I'm there. Will I still have to pay for my current Public Mobile phone plan during that time?

Resolved! cancel or recover unregistered public mobile account

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.

Resolved! trouble with US roaming/talk/text service

Can I get my money back for a USA add on that didn't work? The first one purchased worked but the 2nd one did not. Was within the guidelines, did all the fixes that were suggested but nothing helped.

Resolved! No inbound calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

Resolved! Text from 611 saying card declined

Hello, I received texts saying: (2/2) If card is still declined, please contact us using our 24/7 virtual assistant publicmobile.ca.chatbot. Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, ...

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now

No Signal - any reports network down ( 2:19 pm PST )

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Resolved! Charge new voucher but account cannot be renewed

I have credit using voucher but my plan is not renew.I charged vcoucher with 611*

Resolved! Mailed sim card has not arrived yet

Hi! my sim card has not arrived yet. I purchased it online last Feb 24.

Resolved! New activation not working

Hello, I've been trying to activate a new Sim card, but it keeps saying information is incorrect at the payment screen. Is there an issue with the site?

Resolved! No inbound calls

Hi, I activated my phone yesterday and can make calls but cannot receive any inbound calls. Could you refresh my network? thank you

Resolved! New Account

We are porting 3 numbers that were under one Telus Mobility account. I started with my wife's number, the transfer went easy and quick. Are we able to port the other 2 numbers onto her account? I used my email when I set up her account, thinking with...

Chángueme y de número

Resolved! Changing SIM #

Hey y'all, Everytime I try changing my SIM # under my account and submit the new #, it doesn't update it. I've tried at least 10x. HELP!

account

I'm trying to get into my account to change payment option and it ask to send code to my email which I do not receive.

Resolved! No service - CUSTOMER SERVICE REQUESTED

My account is suspended because of a payment issue (even though I have auto-pay set up). But every time I try to make a direct payment I get an error message. And then I get a 404 number whenever I try to get create a ticket for customer service help...

incoming call auto go to voicemeil

Resolved! Data

I have been with public mobile for number of years now and last two billing cycles I went over on data this is the only time I ever did with being with public M. I see that the data usage is past 12 pm and I k ow that this is not right because I don’...

Resolved! Being charged for a number that is inactive??

I have tried to resolve this. A phone was lost. Number number assigned to the new phone and Sim. I am being charged for the old number still. How do i shut down the old number so I am not being charged . That is a New number assigned. Apologies