Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I bought a sim online (Order 313911). Unfortunately the wrong address was entered and the shipment hasnt arrived yet. Could you please get in touch with me directly so i can update the shipping address? Alternatively, can you guide me online a...
Sometimes when I purchase Canada/U.S. roaming Talk and text add on I can do it as a bundle and get charged $15.00 for 10 days. Other times I have to select them separately and get charged $16.00 for 10 days. Why does this keep changing?
How do I delete my account
I’ve tried to sign in to activate my SIM cards. I’ve tried several times, but I am not getting an email from yo with the 6-digit security code. please help asap. Phone contract ends tomorrow ‘’if I can’t get this done within the hour I’m driving to ...
No data connection.My phone prompts me to log in to the PUBLIC MOBILE network.It says INTERNAL SERVER ERROR. When I signed up for February 2022, I signed up with 2GB of bonus data per month. I want to solve the problem.
Good morning everyone, I saw this on the Public Mobile front page. This offer will be gone tomorrow. Get it before it gone. Have a wonderful day
Each month, my plan runs out of data. I have “cellular data” enabled for iMessage but other than that, I have all the settings that use data turned off (like wifi assist, background app refresh, etc). The weird thing is, I’ve hardly left wifi (I’ve b...
I need to make a payment to renew my plan. I am not able to login since the email address in MY ACCOUNT is not working.I tried connecting to SIMON Help, that page is not woking. What is the option.
Hey All, Today I was told that my voicemail was full. I checked and I have no messages in there. Tried voicemail again and says it's full. I did just change my plan to the new $40.00 for 15GB at 4g speed. But I thought voicemail is with all plans...
My credit card was expired now I can't make autopay monthly and my line stop working
I am planning to travel to France. Are there any add-on available so my phone will work while I’m there?
I purchased a US add on in preparation for a trip - because I’d had issues purchasing once in the US. I arrived in the US yesterday and just received a messsge my add on expires today! How does the clock start before I’ve even arrived?! I am NOT abou...
I recently opened an account with Public Mobile. I can make calls, received text messages and voice calls. When Incoming calls come in, the calls goes directly to my Voice Mail.I have tried the following: activate/deactivate airplane mode, do not dis...
Hello, I got a text saying...Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your account on your next renewal date.Plus, tell your friends that the...
I elected to have a new plan take effect on my renewal date. Today at renewal I see no sign of it. It shows the same old plan renewed through Dec 11. Is it something that just takes extra time to display properly, or did it really fail to change?
Hello, I'm able to call out and send/receive text messages but all phone calls to me are immediately dropping. What can I do to correct this? Thanks
If I add an add-on with my rewards when does this add-on take effect? Also if I purchase an add-on when does it take effect? Does the weekend affect when they take effect also? The reason I ask is I am going to the US on Monday and staying till the f...
My plan has 250 mb, last month my service was cut at 150 mb. This month it was cut at 150 mb again. I can't access anything online through data just like last month. My phone has now said I've used 180 mb, but when logging into the public mobile webs...
A noticeable asterisk has appeared beside the $40/15gb plan now advertised on Public Mobile's website and it looks like this limited time plan offer now has its limitations.Schedule it or activate with it or lose it.....you have 16 days and counting ...
We are both quitting PM for good. After 2 years I cannot take the frustration and unreliability for another day. It hasn't worked for a couple of weeks now anyway. This is serious because it could have cost us our lives recently on a busy American In...
Once again I am in the U S and having issues. I get messages.saying I am out of data. I go onto my account t and it tells me I have not used any of US add ons. Who do I believe ? These Add Ons never.seem to work properly.
I am from Toronto planning to visit U.S.A for two weeks. Can I continue to use my present Data there or should I purchase any other add ons?
I need to be able to receive SMS messages and/or phone calls to my Canadian phone number while I am in New Zealand.Are there any options/solutions?
I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I w...
I purchased a $15 talk and text pkg for my wife’s phone but she can’t receive or send a text unless she is connected to wifi, I thought she could send and receive texts without Wi-Fi, am I mistaken ?
How do I get into my account and change pass and 4 dig pin for the 611 line thanks
After back and forth with 6 different reps on community, each one asks me the exact same question and I keep responding with the same answer without any movement. Issue : cannot make outgoing calls and I get a message saying please add minutes. My a...
Hello. I purchased a talk text and data add on ($20) prior to my current trip to the USA. I started it a couple of days earlier than I’d wanted to, since I anticipated the ability to enter a start date. So, it ran out two days early. I signed on ...
How to I completely remove my account, phone # & auto pay?
I went through the process of setting up my wife's new phone right up to the point of adding and varafying the phone number from the old phone but nothing happened, How do I get to talk with a Public Mobile rep?
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