[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I haven't gotten my SIM card yet
Neither I can track my delivery, nor I can activate my sim cardwhat should I do?
Day trip to US
I’m traveling to the US for only a day trip. Is there an add-on option for just 1day of talk text and data? Like when I cross the border will I get a notification and option to add something on?
Resolved! Sim card and VoLTE
For VoLTE to work, do I need to change my old SIM card or will this happen when I change my plan from 3G to 4G?
Subscription not activated
I have just received my SIM card and completed the activation and porting my number from Koodo. My old SIM card is still in my phone, during the last step I received this error message. Clicking “get support” was useless as it is automated chat and n...
Resolved! Text offers re-subscribe
A while back I opted out of text offers. How do I re-subscribe? I want to get the 10gb $29 plan.
Transfering phone number to public mobile
I put in the wrong ESN/MEID when following the process to transfer the phone number.
Resolved! Offer from 5213
I got a text message from 5213 stating:"Public Mobile here. We've got a great deal for you. Get 10GB of data at 4G speeds of up to 100mbps for only $29/month.Reply YES to get this limited time offer added to your account and will take effect on your ...
Voucher entry error. Error with Each form of communication
I have been having issues redeeming my vouchers. I tried the app, the phone website and with a laptop. But none of it works. The whole public infrastructure seems to be bleak and incompetent.I even tried submitting a ticket but you can guess that it...
my friend got sms offered $24 for 4g, but some one got 10g, sadly i have none offer at all. why ?
why are they even different, i am a long time customer
Resolved! Traveling in the US, Unable to Make Calls
Hey all,I am currently in the US and have purchased the Data, Talk, and Text Add-on for my account. I have actually purchased the add-ons twice because I thought the first purchase didn't go though. Now my add-ons still show that I have 11/15 days le...
Resolved! How to submit a ticket to communicate with a Public Mobile Customer Sales Representative
Can anyone show me where to go to 'submit a ticket' to be able to communicate with a Customer Sales Representative? Since it has to do with my Subscription and related credit card account, the problem to resolve resides with Public Mobile itself and ...
Changing Subscription issue
I currently have the $15 with 3G speen subscription and I want to change it. I tried using the website and the account, but whenever I tried to change my susbription, my only options are ones with 3G speed.
Phone number not working after 'transfer number request'
I joined PM today and transferred my number from Fido.Went through Fido's transfer authentication message and then I got the message from PM to wait 5 hours and restart my phone to activate my e-sim. I have waited over 5 hours and the phone number st...
Resolved! Over charging
HiYou still charge me on 16 and 26 each month, I tried to transfer a second number but got stuck and failed, even that you are withdrawing each month 2 times for 2 lines , I am only having 1 number with you, please refund me with all you took from ...
Phone number not eligible for port after app crashed during Number Transer
I am attempting to transfer my phone number from my current provider(Koodo) to public. I went through all of the steps in the app and then the app was loading for a little while but then crashed. I waited for ~30mins to see if I received any texts b...
Resolved! How to initiate another 'transfer number request'?
I joined PM last week and transferred my number from Fido.But I forgot to wait for Fido's message and jumped to use the PM SIM card. Today I just realized that my Fido SIM card is still in service and need to re-initiate the number transfer procedure...
Resolved! how does one contact an agent?
How does one contact an agent?
Resolved! puk code
My father purchased a new phone but his sim card is now locked. Need puk code to unlock
Transfer Number Issue
Hi there,I was trying to transfer my number from Freedom Mobile to Public Mobile yesterday. But I missed the 90 minutes confirmation reply.Can I restart the process again?Thanks!
Porting number
I have lost my sim and I want to transfer my number. I have sent a port request already for the same . Can you please manually port out my number
Resolved! SIM card and billing
I think I will be charged for services I have not used as I have not received my SIM card. I have been with Mobile since Dec 15th. When I try to get a chat box they say there are none available. I have tried about 5 times in 2 weeks to reach someon...
Resolved! Friend Referral Promo
Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not recei...
Resolved! Promotion Received by Text for $29 monthly for 10GB
Hello.Does this promotion apply indefinitely? Will I still receive my usual customer discounts for referrals, loyalty and payments made by automatic debit? Does this price include all the other benefits of my existing plan such as unlimited texting a...
Resolved! $29 / 4G Offer
Just found out about this from a friend who signed up at the same time I did ( 3 or 4 years ago - $25 / month plan ) and I haven't received an invitation txt yet OR I might have accidentally deleted it ? I'd really like to switch , ..anything I can d...
Resolved! sharing the same email address
My wife can not access her account as we have the same email address, how do we set up a separate account for her
Resolved! Point or discount
I get discounts but my husband gets points. No idea why he doesn’t get discounts. He joined later than me, so the discount promotion is finished?
29$ 10GB. Jan 12 2024
Just got a text to change my subscription with a 29$ 10GB deal. I said yes but it does not show that it will change on next renewal. Is this a phish??
new 10GB data plan at $29/month
Just received a text offering this $29/month 10GB of data at 4G speeds of up to 100mbps. Offer ends Jan. 14/24. I'm an old guy just getting used to cell phones. Wanted to know if that date corresponds with my renewal date. Is the renewal date the ...
Forbidden AI
Created an account, got new SIM card. But now can’t log in. Verification is sent but upon ending the code it defaults to Forbidden AI. Tried multiple devices and clearing browser cache. When trying to contact customer support it says I need to log in...
10GB for $29/month promotion
Hello,I received a text from Public Mobile saying that I have a promotion for 10GB of data for $29/month, how do I know the fine print of this offer - does it expire after one month and then I have to pay an increased price? And how do I know if this...
