Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is it going to be points rewards for new users? Can old users remain in loyalty rewards forever?
I received the message and reply YES2. I got 2G data and 500 international minutes at my account. I also signed into My Rewards and NO 1G bonus data added. When and how could I get 1G bonus data? Thanks in advanced.
Just activated my sim and the Black Friday deal did not show with my email address as I was told it wouldIt was 20 gig for $30 month . Chat told me to contact support
Is the holiday Offer for everyone, I am on the lowest plant the 100 minutes Canada wide calling, unlimited text one.
Last night I changed my plan for the first time since getting the 90-day plan from back in 2016. Since I have only till December 10 for the renewal date, I set it to change on that date. I put in the $20 off coupon when I went to change the plan a...
If I change to Public Points from the Rewards program, does my monthly bill stay the same or does it go up to the regular plan payment? Does that mean I have to redeem points in order to reduce my bill on a periodic basis? There is nothing in the F...
I lost my phone and wanted to keep my same phone number. I got a new phone and new sim card. I follow all the prompts I hit save and the sim info is erased and I'm unable to switch sims. I need my old number someone please help this is so frustratin...
Hi support, recently switched over to a 4G plan and phone is showing a 3G connection and has connection issues when making and receiving calls. I don't think it's throttling, using an Iphone 11 so need some help here. Could it be the SIM card or an I...
My email account that I use to login has been deactivated, and it's saying it's sending a verification to my email address, but I can't access it. Can I switch my email to an active email address?
How do I let PM know I had to cancel my credit card and won't have new one for a week, therefore missing payment?
I received an email from PM about receiving free data and long distance minutes on December 1st. My daughter got the free 2 GB data. She logged into "My Rewards" account to get the bonus 1 GB data. However, she did not see the bonus 1 GB data in her ...
Will that be happening this year too......or did I miss it? Or is it yet to come?
Its been over 10 hours i submitted a ticket and no response. Meanwhile ii cant use my phone.
I used to be a customer of Public Mobility. I moved to another carrier, I want to return to Public Mobile. Do I need to get a new SIM card?
How long do i have to wait for an answer after submitting a ticket
Good morning, 2 days ago my bank card expired and my email address is no longer working. I've since had to sign up here under a different Gail account. My issues is that I don't remember my pin number to reactivate my account so that I can use my ph...
Good morning I purchased a US add-on plan (text, talk and 250 mb) on Tuesday, November 29th. I have noticed that the calls are extremely muffled and get dropped after a certain period of time. I have had this happen last winter and it was a problem o...
Hello, My name is Anima Armah and I bought a voucher to buy some more minutes on my phone but the payment was added to Canada wide instead of minutes on my phone. I need the voucher to be added to my phone for minutes. If you could please help me.
I can call out but not receive calls? Just activated SIM card
My friend just signed up with my referral code on Friday December 2. I don't see the $1 monthly discount in my account. How long should it take to show up? Also, I got an email on December 1st with promotions of free data and long distance minutes. T...
I recently factory reset my phone before responding to the Holiday gift text message. Can the text message be resent or is there another way to accept the 2GB data gift?
I never got a text for my free Holiday Data ?
How do i check on the status of a support ticket.
Hi to EveryoneI paid for my 3GB at 3G speed plan (35$) on November 1st 2022 and upgraded to 15GB at 4G speed plan (40$) on November 9, 2022. My problem is that on November 1st I got charged my usual plan and on November 9 when I upgraded I was charge...
My New $40 month 15GB plan has not been activated,How can I go about this to get activated
I successfully transferred my number from Telus. I activated my public mobile account. My phone says sos. How so I get my phone connected to the PM network?
@C3_Support Hello, I would like to know if a new member can be registered with a debit card or recharge voucher.This new member does not own a credit card yet and the debit card with her does not have a CVV on its back. RegardsShina
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