Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just got the whole used up all your minutes message when I went to call a friend. Thought it was unlimited talk and text!?!#imissmyrogerscoverage
Does the U.S. Roaming 15 Day Talk and Text Add On include calls from the U.S. to Canada?
I need to speak with customer support and need assistance with my account asap. I purchased my regular $40 plan as I do every month, 4 times now as the data was not working and I am now seeing when I log in that each time Public Mobile processed this...
Hi everyone, I want to switch to the 34$ 90 day 20gb 4g plan but wondering how do I keep my existing grandfathered reward program. Can I just make the switch upon renewal and the old rewards will continue or do I need to submit a ticket?Context: I wa...
I purchased 3 gigs of data as an add on four days ago. It shows up in my payment history but not on my add ons tab. How do I start using it?
I am trying to link my number to my account so I can retrieve my account number but unable to get pass the new subscription pages.
I subscribed by a voture this month because my app got inactive due to late payment. My service and phone is active but the app is still inactive and I need it to subscribe next month. What is the problem?
Hi there. I signed up for a plan yesterday thinking my phone was e-sim compatible, it is not. I purchased and installed a physical sim card but can't finish the activation because the app is saying my phone isn't e-sim compatible. What do i need to d...
Hello,I am trying to subscribe to your promotional plan for $40, 5G for 30 gigs, if you can please change my subscription plan upon its renewal I would much appreciate it.
When I did the login using my email and password, the system always send me back to the home page and I never was able to access my account page.Neither on computer, neither on the app. I already changed my browser, incognito mode, cleaned the cache....
Was about to use my points to purchase add on data for use in U.S.I noticed some comments re difficulty connecting in the U.S. Reached out to friend in states, no 3G network there since 2022! However, when reading information from Public Mobile, it a...
I pay for a 5g service and only getting 3g, I tried to start a chat it didnt answer any of my questions at all made suggestion for unrelated topics, public mobile has no customer service to contact no email to send complaint too no number to call to ...
Hello Therei just tranfer to public mobile today and my phone still insert sask tel simcard so do i need to insert public mobile sim card. Because when i insert Sasktel simcard i can call someone and someone can call me but when i insert public mobil...
Hiwhen I want To log into the account on the website, always it takes about a minute or more to get to the part that shows the amount of data consumption or subscription usage, this is a disaster and I don't know where the problem is in your system, ...
I'm not seeing this breakdown, but I am a new Public Mobile user. Does anyone know how posts, questions, responses are translated in terms of points? Do we get more for posting vs replying/answering questions. Thank you in advance and excited to be h...
Recently, I was abroad for two months, from July 7th to September 8th. Before my departure, I deactivated my account for payments, expecting not to incur any charges for those two months. I did not use my phone during this period. However, payments w...
Confirmation codes are sent to a phone number different than mine.
my phone does not support e-sim, how do I get my money back?
I am having issues with us roaming. Not working. Unable to submit a ticket. keep getting oops message after several days of trying. anyone know how to actually contact this company for a service issue directly?
Is it worth it in the long run especially for saving money.. I am currently on a 30-day plan at $31 ($39 plan)a month before taxes and with my rewards, I believe if I am reading this correctly if I switch to a 90-day plan I would automatically save a...
Speaking with the bot, it appears I can put my account on hold for 90 days. Since I'll be in Europe for almost 2 months, I'd like to do this but unsure how. Can't find that option anywhere in my account. Also wondering if I'll lose my holiday bonuses...
I tried multiple times over a couple of days to call another Canadian number from within Canada and got a message saying that I don't have US roaming. Does anyone have an idea what the issue might be?
someone stole my phone and before i suspend services i was wondering if theres a way i could see the calls and texts being sent as well as turn my location settings on
Hi there, I lost my Sim card and bought a new card but I got locked out of my account. How can I get hold of an agent if all I have is my public account phone number to change the Sim number in the profile. I could login to the community but not the...
I have someone who is currently in the United States, he switched to Public Mobile right before he left so that he'd have coverage and Data in the USA with the $50 for 40GB Canada-US Subscription.He is now in the States and can currently only Text an...
@CS_Agent OK, I am stuck in a loop I cannot get out of - please help.I bought a Public Mobile SIM several days ago and setup my Eversafe credentials so I could access MyAccount and the Community. I needed my old phone number ported in, and that was ...
So I lost my phone with the sim card in it. I've gotten a new phone and I new sim card. I've put the sim card in but haven't activated it as of yet. I'd like to keep the number I had for the lost sim card instead of getting a new one is there anyway ...
if i wanted to change my plan will I lose all the bonus add on's like the holiday offers and bonus offers.
