Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an IPhone and I am in the US. Right now my roaming is not working even though i purchased the add-on. The data will work for like 3 mins and then it will not work but I have not been able to get it to consistently work.My boyfriend is also tra...
Is Oracle allowed to alter accepted solutions?.
Hello, I paid my phone bill for the month which is $16.95, then I come to find out I got an additional charge for $5.65. Why did this happen and cannot get my money back?Sarah W.
I am on 20GB at 4G Speed plan with $20 promo for 15 months. If I upgrade to 20GB at 5G Speed plan, will a keep the promo?
duplicate thread
I signed up for a plan today but when trying to login eversafe is sending the code to some number i dont recognize.Need help!
Got my bank statement today and there's a surcharge of 20.70 dated July 5th. Can an agent start a private conversation with me?
I am trying to get in to my account but it is asking me to set up my account. It’s already set up
I like to ask why there is no 5G coverage in the core Guelph downtown. This is so weird compare to GTA downtown, Kitchener/Waterloo downtown are full fledge 5G supported.I have looked at other small cities, town. All have 5G coverage.Guelph downtown ...
hi,I lost my phone, which has 2fa to my email, and 2fa to my public mobile.I attempted to create a new account after buying a payment voucher, but have no way of adding the voucher to either my existing or new accounts.please help
I signed up for a plan and went through all the steps. It is paid for and the number was cancelled by my previous provider. The eSIM did not activate. The QR code did not work. I cannot log in as the phone number is not active. What are the next...
So for those on points rewards . Say the have 50 points saved up and their plan is $39 . If they redeem 15 points for $15 3x times =$45 that will cover their plan . But will they still have $6 left over in available funds ? Or would it be best to r...
SIM card lost and forgot the password of public account and the password of my email. . What can I do to get a new SIM card?
Long story short, I googled whether or not my new phone was Esim compatible instead of using Public Mobile's option to check.I purchased an Esim plan, but can't activate my account because my phone turns out to not be Esim compatible as the informati...
I purchased an eSIM for travelling overseas and I can't install it. I confirmed before buying the esim that where there were no SIM Restrictions in my iphone settings but it appears that Public Mobile does not support Dual SIMs on their service? I...
I’m not able to log into my original account because the number is completely different, so how am I suppose to pay for my service or check my usage
I can change my password for my account by putting in my phone number and getting the text through public mobile but I can't access my account. It said the email is incorrect but i don't know why and I have no way to see what the email is that is ass...
I got charged 2x in one month, So I got a new data plan on July 21st, but I got billed twice, both on the same day by public mobile
Hy i purchased public mobile service yesterday i bought 5G plan with 50GB data, since yesterday when i turn on my mobile data its showing LTE only my phone supports 5G. Can someone know what might be the issue why 5G is not working?
Hey guys,I switched to a promotion plan a couple months ago. It was the 30GB for $39/month (only if you do the 3 month subscription) plan. I got billed today. I am an older public mobile customer and get the old rewards system: $2 autopay, $4 loyalty...
I'm posting on my account because I cannot log into my other account.- My daughter has her own public mobile account through a separate e-mail. Her SIM card was locked out and it is requesting a PUK. She tried to log into her account to request it an...
Hi,I am a new user, switched due to recommendations from others. Now that I have the new plan I have difficulties sending text messages to my family group as well as individuals. Is this because I am now on a cheaper 3G network? I'm starting to wonde...
Just wondering if switching to your new $39/month plan will make me loose my $5/month reward that i curently haveI curently have $3 for loyalty and $2 for auto payment
I purchased a USA data and talk text. Add-on for $30. I see the ad on has been transacted within my account. However, I do not see the ad on on my add-on list. I tried to put in a ticket multiple times And I get an error code.
I am unable to transfer my koodo number to public mobile. It does not want to allow me to create a ticket for the trasnfer. please help
Had a account several years back linked to same email address. Wouldn't let me register with old nick for community forum, said it already exists. Yeah is me since set up new phone under same email address. Can I go back to original nick? Same nick ...
Hi, My girlfriend wants to try public mobile if it will fit her. but she wants to know if public mobile offers few days free refund or things like that so she can try it out.
Hello, I have requested to port my number to Koodo Postpaid and received a text message to port my number back there but it still has my services at Public Mobile. Please help!thank you!
Curious of everyone’s thoughts on the best value plan 90GB for 90 days $117 4G service or 150GB for $150 unlimited 5G plan . I know this mostly comes down to how much data one needs . But is one plan a clear winner over the other . And why ? . Seems...
I accidentally deleted my eSIM because it didn't install correctly. As a result - I can't install it again through the QR code that was given. How do I get a new eSIM?
