Over 2 weeks no sim in mail

[raeann242]

Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all the holiday buzz? What should I do?

[raeann242]

Thanks!

[Handy1]

@raeann242  Chat bot is broken I’ll leave you direct link for support . Also note 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow · Accepted solution]

hi @raeann242 

sim card delivery could take 3 weeks But ask agent for status update.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437