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Forgotten email

Keegan10
Good Citizen / Bon Citoyen

My son has forgotten his account email and he wants to upgrade his plan. I've tried the forgot email link but it just sends a code to the email he can't remember. How else can I figure out the email he used?

7 REPLIES 7

Keegan10
Good Citizen / Bon Citoyen

Yes, the CS agent. I'll try that

hi @Keegan10 "They" means PM CS agent?  Reply the message and ask them to help to either help to find the email address used or help to change to another one 

Keegan10
Good Citizen / Bon Citoyen

They just told me to use the forgot email option or get my son to message them. He can't login to his account or the community because he can't remember the email.  How on earth is he supposed to get in touch?

Keegan10
Good Citizen / Bon Citoyen

We did this with every single email any of us have. 

BKNS27
Mayor / Maire

@Keegan10 

You can conduct a search for the “Welcome to PM”? email used from all possible email addresses.

Keegan10
Good Citizen / Bon Citoyen

I'll try that,  thanks!

softech
Oracle
Oracle

@Keegan10 

if Forgot email link didn't help, PM support can.  Please engage them by direct message

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

 

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