Subscription Ended

[Terri12]

Why does my account say my subscription ended?

[Terri12]

Thanks, everything seems to be in order now. 

[JenS11]

Terri12,

Same here!  But at least my phone is working again.

[softech]

@Terri12 Please login My Account again using Incognito mode, check the  Available Funds on the Overview page and see if some money there.  If so, you might have paid extra but it is sitting there and can be used towards next renewal

you can also check Payment history page and it will confirm how many times you paid

https://myaccount.publicmobile.ca/en/account/payment/payment-history

[Terri12]

Hi Jen,

I tried to pay and it didn't seem to work. Now it says I am subscribed. Think I might have paid more than one month now. So confusing. 

[JenS11]

Same problem.  Credit card company says there's no problem with the credit card.  Tried to pay and it doesn't work.

[TheSterlinger]

Did you pay your service, if so then you can submit a ticket to a Public Mobile CS agent and they can help you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you did not pay your service then sign onto your account and click the drop down arrow and click Payments then Manage My Subscription and if subscribe is unchecked then check it.