12-18-2023 01:21 PM
12-19-2023 02:57 PM
Thanks, everything seems to be in order now.
12-19-2023 09:25 AM
Terri12,
Same here! But at least my phone is working again.
12-18-2023 11:32 PM
@Terri12 Please login My Account again using Incognito mode, check the Available Funds on the Overview page and see if some money there. If so, you might have paid extra but it is sitting there and can be used towards next renewal
you can also check Payment history page and it will confirm how many times you paid
https://myaccount.publicmobile.ca/en/account/payment/payment-history
12-18-2023 11:17 PM
Hi Jen,
I tried to pay and it didn't seem to work. Now it says I am subscribed. Think I might have paid more than one month now. So confusing.
12-18-2023 06:39 PM
Same problem. Credit card company says there's no problem with the credit card. Tried to pay and it doesn't work.
12-18-2023 01:36 PM - edited 12-18-2023 01:36 PM
Did you pay your service, if so then you can submit a ticket to a Public Mobile CS agent and they can help you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you did not pay your service then sign onto your account and click the drop down arrow and click Payments then Manage My Subscription and if subscribe is unchecked then check it.