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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unable to sign in to my account

I am having an issue trying to sign in to my account. I enter my email and pw and it goes to a white screen with {"message":"Unauthorized"}Tried on my ipad and a laptop, getting the message on both. Any ideas?

Inbound calls

I am in USA and have roaming for 15 days. I can send texts and make calls but the inbound calls are going straight to VM. Origination of the call does not make a difference. They all go to VM.

Resolved! incoming calls not working

I was with other company and switched to Public mobile. I am now unable to receive calls. It goes straight to voicemail. Help me please

Resolved! Incoming call issue

I switched from Rogers to public mobile and it says my account is active with my phone number but I can’t receive calls. I have troubleshooted all I can. Any suggestions?

My in coming calls are not working

My incoming calls are not working , they just go to answering service therefor the texts do not work either!Please fix/reset!The phone is working well other wiseI am told that you have to reset/re boot ect

Resolved! SIM card phone number 1-778-xxxxxxx

I was with public mobile but my CC expired and I didn’t update info.im in the process of purchasing a new phone. Can I use the SIM card from my old phone to reactivate service.

Regarding payment

We don’t have an account number to make a payment on phone number 647-xxxxxxxthe guy home isn’t working and the ability to reach someone at public mobile has be -well…insanely ridiculous.

New here but problems

Not reliably sending and receiving texts. For instance authentication code sent from Apple not received. Texts from friends not received. Any ideas?

Resolved! duplicate sim card

I have a tablet which can also use a sim card -- can I get a duplicate sim card -- i.e. a card that will work on the same tel. number as my existing cell phone (with Public Mobile)??

Resolved! Payment Shinanigans

I woke up today with no Internet access on my phone. Since the month is almost done I thought maybe I needed to renew my account for February.Using a voucher I added funds to my account to cover for next 30 day cycle. However even after adding funds ...

Strange phone and SMS behaviour

As of January 20, the phone (Moto G8 Power) started selectively not working. Outgoing calls and SMS msg's working fine, but incoming SMS msg's work for some people, but not others. For instance, for a neighbour who is on Bell, I get the SMS texts no ...

Resolved! Returns

I want to return phone I purchased

Resolved! Top up voucher has extra dollar fee.

I wanted to avoid that greedy credit card processing fee so I went to buy vouchers with cash and now they are charging an extra $1.00 for each top up voucher you buy. Was ready to dump this carrier just for the principal of it but they are all doing ...

Worst service ever

Resolved! account has been suspended a day before the payment is suppose to be taken out twice now.

As the title says, i have auto pay which is suppose to come out on the 31st/1st but twice now i've been received a text saying my account has been suspended before the payment it owed. i have the money but my account and phone are being locked anyway...

I am not receiving all the data that I am paying for

Resolved! question about a payment

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?Than...

Resolved! US Roaming - Washington DC

Hi everyone,Thought I posted last week but can't find my message. I've been reading some posts about flaky service for US Roaming add-ons. Can anyone testify to whether data works well in Washington DC? Thanks!

Resolved! Going South

Hi Everyone. I'm heading to the United States from Canada in a month. Do I need to add anything to my phone to use it? Roaming or whatever. Sorry, I'm not very technical.

Resolved! 3G to 4G

I recently moved to the 4G but have noticed my iphone still shows 3G. I'm definitely not very technical but is there something I should be doing to my phone to make the switch?

Resolved! Missing loyalty rewards

After years of everything working great, the Loyalty rewards have disappeared from the Rewards portal. Also no rewards at all are showing up when I log in under My Account and go to Payments - all rewards are reset to 0 there and PM wants a full paym...

Resolved! US Roaming

I purchased an additional package just before first US add on expired. Site shows purchase but have no service, phone or texts and get message that I need to add service. What can I do? Thanks

I am not receiving all the data that I am paying for

I made a payment to 902xxxxxxx this was in error can i get my money back please Edit by Dunkman: removed personal informational information

Resolved! US Roaming

Is the $15.00 US Roaming a per day charge or a single $15.00 fee for the entire 15 days?

Resolved! Moderator

I got double charged on my last payment. I need to cancel one @ Moderator edited by computergeek541: crossed out a tag to a member who is not a modreator/not a Public Mobile emlpoyee

Resolved! US Roaming Problems

I have tried to renew my US roaming for text and phone only. I could not select that for $15.00. I only have the option to select the US roaming data text and phone , now I cannot make calls or text. Any suggestions

Resolved! Not receiving incoming calls

I am not able to receive incoming phones calls. This has been ongoing for 3+ days. (Note I’m able to make phone calls.) I’ve tried everything including: rebooting, turning airplane mode off/on, etc.etc. I have the unlimited talk plan. Any ideas as t...

Resolved! Can’t login

Have sent request to change password but not getting an email. Need to cancel my plan but can’t get into my account!

Resolved! us roaming plan

I just bought the usa roaming plan $20 . Do I have to activate it when I go to my account and plan add on I do not see it?