Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm sure this has been posted before but I need a cs agent to add the 2gb data and 500 international minutes bonus to my account. I received the text saying they were applied but it's not showing up. How do I contact an agent? Thanks
I just switched to public mobile a few days ago and I can make outgoing calls but can’t receive any calls from my number. I’ve asked people to call me and the calls won’t even go through. Like my number doesn’t exist. I need to talk to a support agen...
Hi,I am finally upgrading from my flip phone.Can my SIM card from my old flip phone be used in my new Moto Play?
Can't get ticket because I keep getting error when directed to login into my community account. Want to ensure that I get my "More the Merrier" Data bonus
I purchased US add ons but want it to start tomorrow how do I do that
I am going to Las Vegas and plan to add on US roaming text and talk $15 ( 10 days). Currently, I have 4 GB data in my account. Anyone knows can I use the data when I am in US? What network that I will be using when I am in US?
I signed up for the $45 plan with 20gb at 4g speed a few weeks ago. Today they took the $45 out of my bank account and then I got an email saying my account was suspended because I owed $5?? There was enough money in my bank account so this makes no ...
I had the opportunity to switch over to the new offer of 15gb data on 4 g network. I had the confirmation and it was pending renew period. I noticed that I did not receive my 15 gb deal. What are my options and who can I speak to about fixing this ...
My visa bill shows three debits from public mobile for $21.00 on Dec. 8. I only received a $15.00 talk and text for 10 days and have a bank left of $25.00. I should be refunded $21.00 to my visa card.
Since all the changes in MY ACCOUNT, where do I find information about purchased and bonus data remaining in my account. I know I have about 4+ Gb of data remaining from a 1 Mb purchase and 2 years of 2 Gb bonus allotments.
I need to talk to an agent this service is driving me nuts
I cannot access my account to update my credit card. I go to log in and i get up a pop introducing me to the new self serve option and right behind that is my account settings but I cannot access it. Has been very frustrating to just update my CC in...
Just wondering if I'd lose my old style loyalty rewards if I switched plans? Thanks
Im supposed to receive an SMS from public mobile to port out but I haven't received anything yet.
Hi, I have added today a US Roaming plan by mistake and I want to ask if is posibile to removet it and have a credit on my account since a refund is not posibile. Any help would be much appreciated, Thank you
Hi, for some reason I'm not able to find the compatability chart. Looking to Check if some of my old phones are compatabe. Namely, my Samsung s7 edge (SM-G935W8), and S8 (SM-G950U1).
I selected the Boxing Day plan and in my account it still hasn’t changed
Hi, there! My data of plan is supposed to be 500M/ month, cause I selected auto payment every month by credit card when I switched to public mobile. I should get 250M bonus data every month . But I found today I ONLY have 250M data totally and I didn...
I no longer have access to my email I originally signed up with.i need to change my plan and access my account so i can put on an international plan while im travelling through the states
Hello everyoneWhoa, I have a tricky problem, and my opinion of Public Mobile support has plummeted. First, there is no obvious way to talk to a human or to submit a support ticket for tricky, unusual problems...I'm just directed to the Community supp...
Currently travelling in the US. I have roaming. Am in Flotida. I can text but cant talk
My new 15gb plan shows up when I sign in on my husband's phone. When I sign in on my phone it shows I still have my old plan. This is ridiculous. How do I know which plan I actually have?
my sim card not working data too. No incoming and out going
If I switch to this plan, I understand I will keep my rewards. So what does it mean when they say you will not keep any of your current "promotions" if you switch? Is the plan permanent, meaning it will stay at 15 GB forever? Not sure why I see the 5...
Hello!I have a quick question: how to disable the notifications (SMSs sent by the device) for Visual Voice Mail on an iPhone?
Hi Friends,I am experiencing problem with incoming call which is directly going to voicemail.I already sent to private message to Helene but no reply since 4 days or nothing change.I did airplane mode & restart as well as network setting rest but not...
When 3 g is turned off in 2025 what will happen to the 15 3 g plans
I able to login to pay my monthly payment. Unable to find a place to go buy a card to have a working phone
I signed up for the 2GB one-time bonus data and 500 international minutes. But the bonus data shows I've already used over 40%, which is impossible, no way I used this much immediately after getting the data. Anyone has the same experience?
They should be someone you should be able to talk to because am sending all these messages and still not getting the help I need this is very very disappointed I probably have to look for a new phone service that I can talk to someone when having a p...
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