Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
i'd like to cancel the transferring to public mobile which i did a hour agoI called the previous service provider, they said i have to call public mobile for itHow can i contact public mobile?Zhen
I just switched over to PM yesterday, I ordered e SIM but it failed to activated. Now I do not have any cellular service.Can you send me a physical SIM instead?Please Help!!!
Hello, I will be travelling to the US and I don't understand the packages. Is it $15 for the full 15 days, or do I have to pay 15$ per day? Same with the $30 package. Is the difference that I get internet with that? And is the cost a flat $30 or per ...
I am travelling abroad for a couple of months. i just want to keep my number active till i am back in Canada. Dont need any data plans, so is there any subscription plan through which i can just keep my number active. please help
When I opened a public mobile account about 4 years ago, I signed up an auto payment. Now My saved credit card is expired, I tried to registered an public mobile online account to update payment methods to be able to pay automatically. But under the ...
Ever since I ported over from Rogers a month ago I’ve been having a lot of issues when making outbound calls. Either the call doesn’t connect at all, or when it connects I don’t hear anything for almost a minute, even though the other side tells me t...
I got the error unable to activate the eSIM on my iPhone 13 today. I just made the switch today but the free eSIM didn't work. Then I tried to get another eSIM but need to pay $5.60 for the new eSIM. How to get the refund on this eSIM since the free ...
I switched over from Fido a few days ago. when i tried to login the app it says it will text me a verification code but i never recive one. I've also had a problem that i cannot recive texts or call from anyone else, I can use my data and contact any...
Hello I need help I recently became new customer at public mobile.I see that durring this week there is a deal for 4gb of data plan for $25 but it says I'm not allowed to switch to this subscription. At the moment I signed up there was no choice of a...
I have forgotten my number and now the app wont let me in to change it. I also can complete my eSIM process. This is a nightmare I paid for a subscription. I can’t access
I just subscribed to a plan with public mobileI got a physical sim, setup the account and got an active number. However i can't finish verifying the account without a 2 factor which said it has been texted to me. However all the sim card shows in my ...
Hi, I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido), can't reply "y...
I am about to leave PM and I got a new sim on freedom mobile. They sent a message to PM requesting number porting. Then I tried to authorize the transfer via the chathot. The bot said I will be receiving an SMS in 90 mins to authorize the transfer. H...
Why does my data usage say I’ve used data at 12:27 and 12:28 a.m. Dec 25 when I wasn’t even on my phone? My data billing cycle started today and says I’ve used about 6mb data when I haven’t. How can this be remedied?
I signed up on November 29 and paid for sim and plan. I am ending my subscription on Dec 29 but under payment its showing me that I have amount due on Dec 29. So do I need to pay this amount ?
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from FIZZ asking me to confirm the porting request. To which I...
Received the "We're having trouble transferring your request. Looks like you entered an incorrect ESN/MEID. I then received the eSIM activation failed message. However, I did get the text from ROGERS asking me to confirm the porting request. To which...
@CS_Agent I’ve ordered an esim for my phone and it won’t work on the phone. I’d like to make sure my credit card won’t continue to be charged, but can’t get into my account, it won’t load. I’d also like to be reimbursed for the month I paid, if possi...
I 'm not sure how to setup my new phone with my old number without my old sim-card.Do I need to request a new sim card, (if so where/how?) or is it easier to setup esim (where/how?)
