Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having trouble accessing my voicemail messages from another phone. I have the password ( a 4 digit number) but not sure how to access, I can call the voicemail, bring up my message on the voicemail but how do I actually check messages using th...
Ok, how do we reply to a ticket? I know there was a reply button before but I can't find one anywhere anymore. I even tried the check the box and clicking reply to checked method but the new window says item not found. Update: I have no options to do...
Service not working data and need to be credited
Hi,I went through the activation process and ported my phone number, and while it seems like it worked, there was never any text received for the port request (the one where you're supposed to reply 'yes' to). I can see on my esim that my phone numbe...
Can someone tell me what the difference is between the 3* US roaming add-on packages? I am from Canada but I will be travelling to the US in a couple weeks and would like to be able to use my phone while I’m there. I noticed there are three options b...
I moved to telus as I got a new job and they offered massive discounts for employees of my company and I really wanted to setup my gear6 with a LTE shared plan but unfortuantly that functionality was not avilable with Public Mobile.I ported my number...
How soon after someone activates their line using my code will I get $1?
When I enter credentials it says my card number does not match my postal code. I entered it correct several times I dont know what the errror is actually.
I used the esim on the email. It won’t work. And I can’t message anyone
hey, I don have acces to your services, they put everything on hold, can you fix it please?
@CS_AgentMy ported number isn't working. 2fa is going to old number and callers and text messages go out showing wrong number
I missed the 90 minute window for my port out sms and I can’t create a ticket, I keep getting an error page. How can I get PM to send another port out request to my provider? I’m already paying for my PM service but can’t use it until my number is tr...
Hi, I moved provinces and took a new plan when I moved here, so I changed numbers altogether.However I am now wanting to come back to Public Mobile. I have re-subscribed to a plan, but keep getting the same error when trying to port over from Telus. ...
Help! Get texts saying my credit card will expire but it just got renewed. Don’t know how to update. I’m old and confused lol. Really not user friendly at all
Unable to get data at one site in the Yukon. I had a problem over the past two years of getting data only and no voice. Public was unable to fine the solution. Now about 6 months ago, I am able to get voice and no data. I have tried a bell sim card...
@CS_Agent Hello I need support for my number.I was out of country for a year and while outside, my credit card was cancelled. Due to which my payments were not going through and I suspect my Public Mobile number got disconnected. I came back, but I'm...
Hello, I renewed my subscription and changed my plan today. When I clicked the change plan and renew now button I got an error message saying I was not connected, so I relogged and did it again, turns out despite the error message the first change pl...
Hello.....for our immigration application we need 12 months of past bills to prove our address. We could only download 4 from our online account. How can we download more of them please?
Hi,I've been trying to cancel the phone of a deceased family friend that I helped take care of. The person is no longer with us and her phone that I was paying for got lost in the whole move of things.I paid and created the phone so I have access to ...
Can you have more than one phone on an acct or is each phone a separate acct.?
As per title, my wife completed port to public mobile using my referal code. When does my referal discount show up? Where can i see it?
I've been unable to receive any calls or texts from account verification services including from Public Mobile although I received a text from 611 thanking me for calling IVR.I do have a data connection, 5G is working as expected and Public Mobile 5G...
I just subscribed and got my thanks for payment email however when I login I get redirected to https://myaccount.publicmobile.ca/en/account/pre-activation and I can't see my account information please help I want to find my new phone number but I g...
I am attempting to signup for the 90-day 4G plan at $35 a month (currently at $39 a month), however the only option I am given is for 60G at $102 per month. Is this a glitch? Hoping someone can assist as the chatbots aren't very helpful and I'd reall...
I can’t log into my account, I dial star 611 and don’t remember my 4 digit code and my phone is down cause my credit card expiration date expired . I can’t find what to do to pay or get my 4 digit code HELP
I just subscribed and I am trying to find my new phone number can you tell me what it is thanks
Hey everyone This is the 2nd month with Public Mobile account, with an iPhone and though I have switched off everything in Cellular (No Wifi Assist, no applications other than iMessage, which is set to SMS mode) & we have really good Wifi in the hous...
Got an SMS that I used 100% of my data whereas I use my wifi most of the times. What am I doing different that I have used all my data when I have been doing the same thing for the last few years?
I keep getting error messages. Is there anyone there who can activate the sim card at your end so I can subscribe?
Paying for the US and Canada coverage planNYCPixel 6The data does not work at all which is incredibly frustrating. None of the instructions provided by the support bot worked including resetting my network settings, adding APN, turning my phone off, ...
