Community

I need to talk to a rep!!!

I can't submit any tickets I keep getting error and I can't fix my problem online !! Can someone please call me.

Payment is completed, but activation is not successful and I can't log in My Account.

I have already applied for a subscription and payment has been made.But activation on my phone fails.I get a message to contact customer support, but my My Account is locked and I cannot log in.

Credit card

How to change credit card on account

No response in 30+ hours

Sent message 4 times but no answerQuestion: are we able to get the 25 and 24$ plans as it seems some customers on "red flag deals" say you can but luck of which agent you get

Cancle my Add-Ons Usage Plan: US Roaming - Talk Text & 3G Data at 15 days

I shopped this Add-Ons extra plan on December 26th due to my trip to the US. However, my flight was cancelled today due to unpredictable forces. Therefore, I want to get a refund for this additional plan since I will stay in Montreal and no longer ne...

$65 plan

HelloCan someone share information and experience of using $65 Plan? Does $65 plan mean the service will work both Canada and USA for making call and using data? 

New activation completion being imposed on me?

My card expired and I had to replace it as the new payment date is today. I tried to access my account to make the new card on the system but I am rather being as to activate a new subscription. i am not changing my subscription so kindly remove the ...

PUBLIC WON'T TAKE A PAYMENT

AS PER USUAL..... THE PUBLIC MOBILE WEBSITE IS COMPLETE DEBACLE AND WON'T LET ME MAKE A PAYMENT ONLINE  (EVEN AFTER DAYS OF TRYING)  

Can't login

I couldn't log into my account, so I had password reset. After logging in the account, don't know why I can't see details in my account, instead it shows all the boxing promotions.  I purchased a new plan, it seems like I have made a new account, so ...

Need to submit a ticket?

Need to submit a ticket?

Upgrade to Boxing Week promotion $34/50GB

Hi. I just joined PM on Black Friday with the $34/40GB promotion. Now I see that the Boxing Week Promotion is $34/50GB. Is it possible to upgrade to this promotion? I don't see it available in my account under 'change subscription plan'.

How to access my own bills

SIM card activation

help i'm  new on public mobile  ..my new  SIM card  activation failed..I put my SIm in the phone before activation..the at the step of activation is said  '' this number is already used   ''   I mean the code bar

rewards not applied to my account

how do I message customer support when the eticket option is not working. My rewards have not been applied to my account and need to contact someone for assistance.

Terrible reception and dropped calls

I have been experiencing extremely bad reception and dropped calls.  My entire family is on public mobile and we have all been experiencing the worst reception.  I am considering leaving public mobile.  I have had to resort to talking to my husband u...

Re: Trouble Transfering Your Number

How did you resolve the issue? I’m struggling with the same thing and have no help 

New subscriber and new plan launches Boxing Day

New subscriber as of December 24, 2023. Took advantage of the Boxing day deal 40GB for $34. Go online yesterday and see it's now 50GB for $34 new subscribers only. I thought I had the Boxing day deal and it changed. Very disappointing. Wondering if t...

Ever safe code isn’t sending

I just created a public account and the code to verify my account won’t send to my number 

Unable to log-in my account

I moved my public mobile phone number over to another provider but now I am unable to login into my public mobile account.I didn't receive any emails either from public mobile.

Can't verify with code because phone screen broken. How do I get into account?

My son broke his phone screen.  I've been trying to log into his account to pay his bill, but they want to send a code.  His screen is black right now, getting it fixed this week.  I thought I had already marked my phone as a safe device but I guess ...

50GB for 34$ on website

Trying to sign up for this plan , but on the signup page it shows 40GB for 34$

No service

Hi all. I subscribed to PM on Nov 27 with the Black Friday $34 plan.I had auto payments on however was considering last night (Dec 26) of switching over to another provider and went into the app to cancel my auto pay as I did not want PM to charge me...