I still cannot activate

[AJAJ]

I paid for a plan on Christmas Day.  Went through sim activation, paid for plan, went to app to complete activation but got error message.  I have been trying to chat for all this time during business hours but it always says chat agent not available.  How can this be rectified?  

 

[softech]

@AJAJ 

with this error, try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Public204]

Were you trying to port in a number or new number 

[Handy1]

@AJAJ  Send message to CS agents 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437