Cannot upload payment option to renew new credit card for 2024

[karenleong612]

I received a text from public mobile to update my credit card as it will be expired  end of Jan 2024.  I can log in wiht my new password  with EverSafe code , but cannot upload the payment option to update my information. Even other options - subscription, overview etc cannot be uploaded. 

Anyone has the same problem ?    

Thanks

KL

[Handy1]

@me76  Thnaks for sharing that will be sure to advise others in the same boat 

[me76]

I had the same issue, couldn't update my card details. It wasn't working in Firefox (on iPhone), but worked when I tried from Chrome.

[hTideGnow]

and @karenleong612 if you need to resume service quick, buy vouchers from Shoppers drugs and load it using *611

[hTideGnow]

hi @karenleong612 

the payment might be down as many have saw problem.  Please confirm with CS agent.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@karenleong612  Lots of complaints from folks trying to update credit card info . Please submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

note if your in a hurry you can buy payment vouchers and load it *611