[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can’t login
I’m new as of today. My account was registered and when I tried to transfer my number I received a text telling me there was a problem and someone would be in touch soon - that was 2.5 hours ago. now when I try to log into my account either through t...
esim transfer failes
new account, transfer from koodo family plan, payment accepted, fails with a Subscription Not activitate please contact support during esim validation after iemi/ph# added. Seeing a few of these posted. This is post payment, not pre-pay.
Transfer to esim from Koodo not working
It fails after accepting payment and me entering the phone # and iemi #The notice is Subscription Not Activated. Something didn't go right while activating your subscription. Click below to contact a customer support agent.
Calls keep dropping
My calls keep dropping on my phone and my roommates phone that’s also on public mobile. Started within the last month. Also my voice cuts out or turns digital sounding when talking to someone on a landline. I also hear this on my end when talking to ...
eSIM installing error
It keeps telling me try again or contact my carrier for assistance. How can I get helped?
eSim not compatible
Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish...
Plans
https://www.publicmobile.ca/en/on/plans#5Ghttps://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed4
SIM issues
My sim is not working
Resolved! Double charged
Openned a new account and got double charged. Please fix
Transfer not working
I did all the transfer steps, but received a message saying my RSN/MEID number was wrong, what do I do? The link isn't working.Also I didn't receive a text from my old provider
have 2 lines
hello i have 2 lines one is my daughters phone and the other is mine seems hers is main and i cant see mine to make a payment how can i fix this
Data des not work
M'y kid says it has been two months that there is no data. Yet i am paying for it and it is Turned on , on her phone
Lost sim card and email lock
How can I get access back to my phone number without email accessEmail needed text message to get innot able to login Public mobile also due to no phone and no email accessHow can I regain access to my phone number?Thanks.
Can’t Complete Setup of Porting Number
Hi. I cannot get my final step completed to finish porting my number from Bell. Contacted Bell and they said it’s not on their end. Was told that it had to be reinitated by them to complete. HELP. paid one month with Public already and can’t use serv...
Resolved! Auto pay setup
How to set up auto pay for my subscription. I cant find it on my account. Please advice.
new account
so i recently got a new sim activated it paid for a plan but the app isnt working to get a new number and finish my account
Number Parking Advice Please
I opened a new account to take advantage of a Boxing Day sale (for new accounts only). My existing account is only 3 months old, so there is no big loss of credits if I eventually cancel. The new account now exists and the preferred plan is purchased...
Do I need to cancel service after transfer my number to another service provider which is completed
Do I need to cancel service after transfer my number to another service provider which is completed already? If so, how? I am currently not able to log in PM anymore
data reported used not consistent
My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period. Is Public Mobile misreporting data used to ...
transfer my old number to PM
i was with koodo month to month.Need to carry over my phone number.Thanks
Resolved! Signed up for new 4G subscription, need to change to 90-day plan
I subscribed to a new 4G subscription (30-day 20Gb subscription plan for $39) and just activated the service. I see an offer for a 90-day 4G plan with 30Gb data for $39. I would like to switch to the 90-day plan. However, the Change Subscription plan...
Resolved! Free perks for 2023
Has public offered any free perks for 2023 like they have in the past ie free data or free minutes?
eSIM replacement
Hello, I deleted my eSIM few days ago because it is not . I need a new eSIM a QR code email to me if that possible.Thank you,pepito
change payment method
I can't seem to change my cedit card. it keeps saying oops! When I go to payments there is no manage payment method window. WTH!
No active subscription message when calling, before payment due date.
My billing cycle is December 1st, 2023 to December 31st, 2023. When I call 611 it says my plan is active and next payment date is December 31st. However when I try to call out I am being told I have no active subscription, 2 days before the end of my...
Paid a day early
I paid my bill a day early and woke up to no service this morning. The payment went through. In the app it says I'm subscribed bit this is false.
Transfer number did not work
Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!
Resolved! Transfer number from koodo prepaid to public mobile
Transfer number from koodo prepaid to public mobile
Resolved! Texting while in the USA
A friend of mine (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on. Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...
Help! I’ve lost my number. How can I get it back?
I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...
