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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting from Zoomer - what do I do?

I have a Zoomer number, but Zoomer isn't listed on the list of providers to port from. What do I do without messing things up?Also, I subbed to the 20GB $34 5G plan last week. Before I activate my SIM, is there anyone I can talk to to change this to ...

Can't log in to change the plan - been trying for hours and hours

Please extend the blackfriday deals

Website

Trying to get the Black Friday deal on our 2 Public Mobile accounts. Website has been down for hrs. Hopefully this deal is going to be offered tomorrow as well for existing customers. Really disappointed @links to members

new subscription plan sign-up crashes after payment, never reaches number transfer stage/activation

tried 3 times. got charged 3 times (showing as visa authorized). new subscription plan sign-up on newly registered account never gets processed passed visa payment. Crashes. Never gets to number transfer / activation. Will not try again. Error ...

Error 820, double charge on my card, can't log into website

Anyone know what error 820 is? I can't confirm whether my purchase for new SIM & plan went through because I cannot log into the website. My credit card is showing two charges of $0.

Resolved! Will a 5G plan work with a 4G phone?

I'm currently on a 4G plan and using a Samsung S10 phone which only has 4G. If I switch to a 5G plan, will the data still work at the slower 4G speed, or do I need to get a new 5G phone? Thank you.

it says failed to activated, card got charge. cant log in to account

try to get the plan with e-sim. it says failed to activate, the card got charged. can't log in to the account, and no email received from the public mobile. Not knowing I made a new email and got sim card and everything went through. does this mean I...

No account set-up

It says payment was processed but account was not set up. What do I do now?

sim 1 not provisioned

i ported out from my telus plan to publicmobile, but nothing has worked as of yet.it gives me sim1 not provisioned, can't make calls, or have any data.I got the you're all set email at 8:30pm

Anyone else unable to get their esim?

I am coming from Koodo and have been frustrated trying to change to public mobile and transferring my number over. First my subscription activation failed, so I had an agent help activate my account. Now I am supposed to be able to acquire the e-sim,...

Failed to activate.

It said my payment was processed and to submit a ticket and go to Community to await a response. How does that work?

How long is the 40 gb for $34?

Ive been trying for hours to login to my account to change subscriptions

$34 40GB 5G speed plan

I highly recommend Public Mobile can do it and make an announcement in the community forum and social media. For the people that signed up $34 20GB 5 Speed plan a few days early before Black Friday, those subscribers can automatically upgraded to $3...

How to switch my account if I have more than one?

Any logout button or I need to clear the cookies?

Resolved! can I get refund partially if I switch provider?

so I heard that PM works differently as it's like prepaid provider.I want to switch back to other provider, will PM refund me back partially if I switch over between billing cycle?

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Activation failed

Please help me. Activation failed and "contact agent" message keeps showing on the app

$34 for 40G offer disappeared

Finally I go to the change page but the offer disappeared!

US Data

Hijust switch to can-us data plan.got the 5G in the US but unable to use internet Any thought

Anyone able to use the self serve portal today?

Either never loads, or partially loads or when I get lucky, fully loads. Then you try to add and add-on and says you there is no valid payment - even though it charges my CC on a regular basis. So I add my card info again and it saves it but the shop...

No network. SOS only

I switched to public mobile yesterday and it was working. However today, I only see SOS. I tried all the trouble shooting instructions on the website and nothing is working. I also tried to create a ticket multiple but the website won’t load. Anothe...

subscription not activated

I'm in the process of setting up my new account. I am trying to port my number from my Telus prepaid account. But I'm stuck on step 6. It says "Subscription not activated" whenever I log into the app. I have a physical Public sim card which I haven't...

Resolved! Activation and port failed

I was attempting to activate service and was charged the subscription fee. The activation process on the app failed, and the number porting failed, but now I can't transfer my number in the app and the previous service is cancelled and no eSIM was pr...

Had trouble log into my account

Hi,I had trouble to log into my account and update my email address. Is there any people can talk to customer or in store service.

Porting from Koodo

We got stuck on the last step when creating our new account. Trying to port a number from Koodo prepaid.

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Stuck on "Checking session" when logging into portal

Hello PM Community,I am a legacy PM user and am having difficulty logging to PM self serve portal. I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving. Would appreciate any help!T...

U.S. roaming calls not working

Nov 6 I bought the $30 U.S. roaming plan for talk, text and data. Before leaving Canada I upgraded from 3G to 4 G. Roaming Text and data were fine but any calls would immediately drop. I tried calling local numbers I tried numbers back in Canada, I...

As I moved from Kudo, my cell phone number suddenly changed..

@CS_Agent Hi! I just joined the public mobile today but I found that my cell phone number suddenly changed.I need to use the same phone number before.Can I get the help from CS team? Thanks.

Still can't login to activate to $34 40GB 5G plan.

It has been over 4 hours. Still can't login. A few times I've been able to get started logging in, but eventually it give some error message and dies, and I have to start over again. Same thing I guess I said three hours ago, but I assume they will l...

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