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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 767 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3189 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31681 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43629 Views
  • 182 replies
  • 30 Bravos

Resolved! Cell number

My cell number has been changed. I did not request it to be changed. How can I retrieve my previous number?

Louie1 by Great Neighbour / Super Voisin
  • 804 Views
  • 7 replies
  • 1 Bravos

Missing holiday giveaway 2022

Hi there,My dad still didn't get the text message for the Holiday Giveaway 2022. I created a post back then and someone told us to wait until Dec 15th. He still hasn't got the 'Holiday giveaway of 2gb data and 500min international call' text message....

winciy0412 by Good Citizen / Bon Citoyen
  • 1080 Views
  • 7 replies
  • 1 Bravos

carrier

my iphone said to call the carrier to unlock 

skoshwho371 by Great Neighbour / Super Voisin
  • 554 Views
  • 5 replies
  • 0 Bravos

Resolved! Change plan never takes effect

Over the last two billing cycles I've tried to upgrade my plan to take effect on the next billing date. Currently I have 5GB on the 4G network plus all the bells and whistles ($40). When 15GB was offered for the same price I selected it (for the next...

Granticus by Great Neighbour / Super Voisin
  • 810 Views
  • 6 replies
  • 2 Bravos

Unable to transfer number from public mobile

I tried transfering my number to another carrier.I received the text, and confirmed.However, the request failed for an unknown reason. In the meantime, publicmobile sent me an email that i had requested to transfer my number back to publicmobile, whi...

nadamski by Good Citizen / Bon Citoyen
  • 858 Views
  • 7 replies
  • 0 Bravos

Resolved! account activation

tried to activate an account for my cousin  till i got to promo code then it would not work because i put in wrong number twice then it would not accept it pls help and can it be done the next day or do i need an agent

porcupine by Model Citizen / Citoyen Modèle
  • 705 Views
  • 4 replies
  • 0 Bravos

Needed to recovery account

Need help to recover account, I lost recovery email, can’t login  need help  

Vtan by Good Citizen / Bon Citoyen
  • 659 Views
  • 5 replies
  • 0 Bravos

Resolved! What is status of my order?

Hi there, On Nov 25 2022, I ordered a phone from public mobile website, and received an order confirmation email (Order 317153 ). On the same day, my credit card got charged by Public Mobile. I never got the phone I ordered, nor received a second ema...

fcc by Great Neighbour / Super Voisin
  • 1029 Views
  • 7 replies
  • 1 Bravos

Resolved! Text message went to email

I have an iPhone and my son has an android phone. This week I sent him 2 text messages and wondered why he didn’t respond promptly. He told me that both of the text messages I sent arrived in his email, rather than arriving as texts. Can someone expl...

Voodle by Good Citizen / Bon Citoyen
  • 7085 Views
  • 10 replies
  • 1 Bravos

Resolved! Wrong add-on purchase

Hi!I’ve made the mistake of buying the wrong add-on I needed. How do I cancel and get refunded, to purchase the right one?

Aeb by Great Neighbour / Super Voisin
  • 363 Views
  • 2 replies
  • 0 Bravos

Resolved! MY SIM card not arrived

I purchased a PM SIM card on 28th Nov 2022 (317797). It was not received. I made another order on 13th Dec 2022 (319733). Again, it was not delivered. I contacted the PM support service and they made another order (320720). I really want to know what...

afattahi by Great Neighbour / Super Voisin
  • 560 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't Login - Password Reset Error

I need to pay my mobile bill and I cannot login with my e-mail address xxxxxxxxxxxxxxxxxxWhen I attempt to reset the e-mail password, it shows an error has occurred. Can someone help me urgently?

sagar4155 by Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Resolved! Purchased phone

Hi, I purchased a iPhone on public mobile site on the 24th of December but haven’t received the phone or any emails since confirmation. How do I track or find out how long it’s going to take before I get the phone I bought?

Evee10 by Great Neighbour / Super Voisin
  • 316 Views
  • 1 replies
  • 0 Bravos

us roaming talk/text

I paid for my us roamimg talk/text addon,  it is not activated

Dent1 by Great Neighbour / Super Voisin
  • 471 Views
  • 5 replies
  • 1 Bravos

Resolved! New line does not work after activation

I just activated my line but it is not working, showing SOS. what am I missing. Money has been taken from my account and I have a phone number.

Thorpe by Great Neighbour / Super Voisin
  • 564 Views
  • 4 replies
  • 1 Bravos

Resolved! Sim card

Ordered Sim card, need to have it tracked

jaredlph001 by Good Citizen / Bon Citoyen
  • 1651 Views
  • 25 replies
  • 2 Bravos

Resolved! SIM card

Purchased phone from Public. Phone arrived but no SIM card.

LRH by Great Neighbour / Super Voisin
  • 536 Views
  • 3 replies
  • 1 Bravos

Resolved! Incoming calls from landlines display "Private Number"

My wife had submitted a ticket because all of her incoming calls displayed "Private Number". We thought we had it resolved becuase anyone using a cellphone that called displayed either a contact name or a number. Then our neighbor called from their l...

HuronBob by Great Citizen / Super Citoyen
  • 7435 Views
  • 32 replies
  • 0 Bravos

Resolved! I DONT RECEIVE verification code in my email

I have changed my password according to your system advice more than I should.....anjd STILL the MAIN ISSUE is that y our system then wants to immediately verify me( which they just did via a SMS code) I've now:- waited two weeks to receive a code,- ...

Sans1 by Good Citizen / Bon Citoyen
  • 1084 Views
  • 5 replies
  • 2 Bravos

Urgent

I lost my email and now what should I do to reactivate the sim card? I was supposed to activate it every month on the 5th but this time it's the 6th and I still haven't solved my email problem. What should I do?

Masouda1 by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 1 Bravos
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