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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26173 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38072 Views
  • 185 replies
  • 29 Bravos

Pay overseas credit card

Hi, I have recently moved to Canada and have not yet got a Canadian issued card. Is there any chance I can please pay with my Australian issued credit card?

alysaatkinson by Great Neighbour / Super Voisin
  • 318 Views
  • 3 replies
  • 0 Bravos

Services not working

Yesterday I discovered my data was not working. I checked my texts and calls and realised I couldn't send those either. After trying to log into my account, I discovered that I could not log into my account or reset my password. Nothing is working an...

ethanneiser by Great Neighbour / Super Voisin
  • 722 Views
  • 8 replies
  • 0 Bravos

611 not accepting my PIN

611 is not accepting my PINCustomer Service is non existent. 611 is not accpting my pin. This page is impossible to use.

System Down

The system was up this morning just in time so I could port a number out but its down again

Mack66 by Great Neighbour / Super Voisin
  • 299 Views
  • 3 replies
  • 0 Bravos

Worried about account deactivation

Hello yesterday my account was suspended a I need to update my credit card info. From what I understand I am able to buy a voucher and can top up my plan without using a 4 digit pin. However I am worried about possible account deactivation, does anyo...

Es4 by Good Citizen / Bon Citoyen
  • 521 Views
  • 6 replies
  • 0 Bravos

SIMs not delivered

Hi; I order my SIM over a weekago - but they haven't arrive! David

davidsmi by Great Neighbour / Super Voisin
  • 567 Views
  • 6 replies
  • 0 Bravos

Credit card

I have pre-loaded Visa card from MoGo.Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless.  Why doesn't Public Mobile recognize a Visa card. 

Echo04 by Good Citizen / Bon Citoyen
  • 1280 Views
  • 17 replies
  • 0 Bravos

Website Down?

Hi I was wondering if anyone has a ETA when website will be back up? I need to register new sim card and make payment on my expired plan

Resolved! 15GB for $40

Hi,   I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal.  I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...

schubbuc by Good Citizen / Bon Citoyen
  • 542 Views
  • 4 replies
  • 0 Bravos

Wrong email address

Hello everyone, hoping you can help.  In a rush to create a public mobile account I messed up my email.  So trying to log in they ask to verify it is me and I didn't get an email.  Finally duh I realized I had typed it in wrong.  So I am unable to ev...

craftylady by Great Neighbour / Super Voisin
  • 724 Views
  • 7 replies
  • 0 Bravos

Resolved! Alternate way to update payment info while system is down

I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through. How can I update my payment info while the system is down?

jboileau by Great Neighbour / Super Voisin
  • 830 Views
  • 7 replies
  • 0 Bravos

lost my account log information

i was trying to up date my bank card on my online account and i forgot my email and password and not able to log in, is there away to obtain that information  

DJohnson644 by Great Neighbour / Super Voisin
  • 364 Views
  • 5 replies
  • 0 Bravos

611 support down and website ? Need support

Havent been able to call 611 for a couple weeks...It sends me a text to use the website login than sits there and silence. Anyone else getting that...And now with the website down I can't add more data or change my plan to one with more data ....I'm ...

Amandaboser by Good Citizen / Bon Citoyen
  • 990 Views
  • 12 replies
  • 0 Bravos

Cannot log into My Account

Hi. Has PM started 2nd verification (i.e. text to phone with code). All my passwords are written down, so I know I have the correct info.  I tried to log into "My Account" and received constant error messages.  I changed my password, and had to enter...

robertcyr by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

OLD number isn't activated

HiI need help, I was overseas and I didn't activate my account for past 6 months.  I bought  ew Public Mobile sim and would like to transfer my old number into this new sim please help. My account is deactivated and it doesn't log in neither sends an...

Munibamunir by Great Neighbour / Super Voisin
  • 448 Views
  • 6 replies
  • 0 Bravos

Can’t login

It will not let me log in to make a payment please help

Blastafart by Great Neighbour / Super Voisin
  • 619 Views
  • 7 replies
  • 0 Bravos

having trouble signing in

Hello I am having trouble signing in to renew my subscription so my line is de-activated and I am kind of cut when i try to sign in I am still having system error as of this morning Nov 4t pls urgently solve this 

lammelm by Great Neighbour / Super Voisin
  • 372 Views
  • 3 replies
  • 0 Bravos

Resolved! Email Address With Plus Sign

I've had a public mobile account for several years now. My email address has a plus sign (i.e. hello+world@gmail.com). I can't login now (probably due to the outage), so I tried to reset my password. But the reset password page does not accept the pl...

ninuann86 by Good Citizen / Bon Citoyen
  • 835 Views
  • 7 replies
  • 0 Bravos

Phone service is dead

@CS_Agent Need help. Phone service is dead. Can't log in. Can't verify payments 

Kitkat3 by Great Neighbour / Super Voisin
  • 730 Views
  • 7 replies
  • 0 Bravos

Still can't login

I am still having issues getting into my account.  Error message below.  I have cleared my browser data and cache.  help !  

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adsnstufff by Great Neighbour / Super Voisin
  • 727 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't Log In Online and Account is Temporarily Suspended

I believe I already paid, however, it says I still need to pay. And I'm trying to pay but I need to update my credit card information and I don't know how because I can't even log online. (System error. Please try again.) I'm posting this on behalf o...

DianeVu by Great Neighbour / Super Voisin
  • 703 Views
  • 7 replies
  • 0 Bravos

Activation and number transfer

I am trying to activate a sim and transfer my cell number but it wants me to complete "transfer number - landline" to continue. Where do I input my cell providers port out information? I don't want to transfer my landline number.

Mark2Jag by Great Neighbour / Super Voisin
  • 528 Views
  • 5 replies
  • 0 Bravos

Account

Can't add or activate another sim card to my existing account 

Snickers81 by Great Neighbour / Super Voisin
  • 296 Views
  • 2 replies
  • 0 Bravos

Server down but want to add US roaming

@CS_Agent I would like to add US roaming to my account but the server for self service appears to be down, and has been for some time. I would like this ASAP. Thanks, Heather 

HeatherLowe1 by Great Neighbour / Super Voisin
  • 437 Views
  • 4 replies
  • 0 Bravos

Account suspended

Hello as the site is still down I can’t login to my account to update my credit card information, if i buy a voucher to use with the *611 will I need many 4 digit pin to activate it 

Es4 by Good Citizen / Bon Citoyen
  • 248 Views
  • 1 replies
  • 0 Bravos
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