Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, if I want to switch my plan, do I need to wait till next month to start new plan or I can change it immediately? Thanks
Hello, I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again. Can I get my answer of the security question or can I reset my security question? Thank you
Hey, so for the past three weeks my MMS has not been working(incoming MMS is received but out going MMS is not getting delivered)and I have the correct APN settings and everything. Any help will be greatly appreciated
Hi, I will be traveling to the USA and was wondering if my plan will automatically transfer over, or do I have to give early notice to you guys?
Hello. I just changed my plan to $25.00 for 30 days. How long will it take before it kicks in? Thanks.
Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.
Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. ...
I need to change my phone plan but it doesn't allow me to do so.On the overview page, it doesn't show my current plan and if I click the change plan, it doesn't show any options.If I click to try out more options,HTTP Error 403.14 - Forbidden The Web...
entered a new card for autopay how do I know it is in the system, I enrolled in auto pay again as my service was suspended and was informed next payment due was June 25/2022 which is why my account was suspended. This sounds like an on going cycle. A...
Hello, I'm new (not yet a customer), but I received an ad for Public Mobile and it linked me to the attached image. Is Public Mobile going to offer 4G again?
We are going to the US and I purchased the add on, US roaming talk & text plus 250 data. My question is, can’t I just use my data that’s already on my plan?
Hi all Has anyone got an idea on how to get Cell number, Name and address on a single page for printing?legal requirement ;-( th
Hello,I am unable to see my plan details online. I want to know if my account covers Unlimited Canada Wide calling?Thank you.
Since I changed the company from Public Mobile to Fido on Monday , I can no longer log in to my Public Mobile account. Therefore, how can I cancel my information/account on Public Mobile and my credit card automatic payment? I don't want this busine...
My service has been suspended and I just topped up on phone what do I do ?
Hey Everyone! I just switched to Public Mobile on the weekend from Koodo at a Koodo store. I was wondering if there's a specific reason for delayed text messages? Any answers / reasons would help!
I've been with Public mobile before and right after it went all online.And the reception has been excellent. A few months ago I started to constantly get problems where the reception is dropped and I dont hear the person or they dont hear me. Is ther...
My account has been suspended because Public could not take funds from my master card. I have talked AT LENGTH with master card and there is nothing wrong on their end. I was issued a new card but all auto debits continue regardless. I have not ha...
Why has my service been disrupted when the month has not ended and my due date to make my monthly payment is not due?
Hi, I was trying to change my plan before the next billing and keep getting an error page. Can someone help me to change my plan? I can't view my current plan details or see any available plans in the self serve portal as it always gives me the err...
Why did I get a text yesterday saying that I used 75% of my data? I checked my account today & it says I've used less than half of my available data. Is this simply an error on PM's part? Or is PM attempting to make me panic & upgrade my plan with fa...
I have a new visa credit card same number just a new expiry date, could not access *611 as my phone is disabled
I can use the google search on my android phone and look up something and see all the links. However, if I click on a link, which opens the browser, the webpage will not load. At first this issue only happened with Google Chrome browser. I installed ...
I have a family of 4, each with their own Public Mobile account...We need to travel to Italy shortly and it seems that Public Mobile have zero options for travel to Europe. Which means, that we need to move to another mobile provider. Obviously price...
Can someone tell me if they can activate a roaming US Add-on ? Cause I tried to activate a roaming add-on plan for US so I’m not able to do that.
How do I let Public Moblie know that I have a different Visa for my autopay? My card on file was compromised.
I'm renewing BC driver's license but ICBC requested residency check. They asked my Mobile Phone records like below- Documents must include your name, dates, and general location (city) of the outgoing calls. All other information may be blacked out.C...
I payed for a 45 dollar voucher and i try to load it and it say not valid...the retailer tried as well not valid....im not happy
I have a plan with 5G and every once in a while i go over and sometimes I buy the 1G add on. The problem is, the add on seems to run completely through within one afternoon after purchasing? That doesn't make sense as 5G usually lasts me a full month...
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