@LRH you will have to open ticket with PM support
But do you need the sim card for new account activation?
if you are a PM subscriber now , just try to change phone, you can simply swap the sim card from old phone to new phone, without waiting for PM's to send you a new one
if you need it for new account activation, please note that it could take them long to ship one back , a week to three weeks. You might want to buy a PM sim from local Telus or Koodo store so you can activate earlier
But either way, it's good to ask PM to send you back one. Please open ticket with PM using chatbot
Please open ticket with PM support using Chatbot:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
