carrier

[skoshwho371]

my iphone said to call the carrier to unlock

[softech]

@skoshwho371 The phone was never used in PM network before? which network it was used earlier? where you got the phone from?

[Handy1]

@skoshwho371 @Are you the original owner of the iPhone ? And what carrier service where you using in it before trying a public mobile sim card in the iPhone ?

edit 

check to see if it may be blacklisted:

Check the Status of Your Device in Canada | https:/

[skoshwho371]

i just bought a new sim minutes  the iphone said my public mobile is not supported on this iphone

[Handy1]

@skoshwho371 @You could try a active SIM card from another provider in your iPhone to determine if it truly needs to be unlocked , otherwise if does need to be unlocked you have to get the carrier you got the phone from originally to unlock it for you 

[dust2dust]

Did you call the previous carrier that would have locked the phone? Public does not lock phones. If it's an older phone and you got it from Telus or Koodo then support can help you (or Apple?).