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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12407 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23486 Views
  • 183 replies
  • 25 Bravos

Resolved! Head office

Hello Community,I'm looking to send a letter to head office complimenting recent services I've received from Public Mobile staff. Does anyone know the full mailing address to reach Public Mobile? I wish to send my letter in the mail. 

ecashmore by Good Citizen / Bon Citoyen
  • 1338 Views
  • 6 replies
  • 0 Bravos

Resolved! Not Registered on Network - Cant Make Phone Calls

I tried making a phone call today and it came up with the message "Not Registered on Network". I tried manually selecting my network in settings, and it wouldn't connect me to Public Mobile's network there either. Does anyone have any ideas of what t...

jeremyvdm by Great Neighbour / Super Voisin
  • 1150 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't Make Outgoing Calls

I bought a new iPhone 11 and moved the SIM card from my 5C to the 11 and everything is perfect with the new phone.  There is a $40.00 plan associated with that card including data. THEN.........  I had an old 4 with a $10.00 plan that included 50 min...

Peebs by Good Citizen / Bon Citoyen
  • 2525 Views
  • 16 replies
  • 0 Bravos

Resolved! Will Rewards move over ?

I am currently on the 25$ plan and I am planning to switch to the 30$ one. Right now with all my rewards on the 25$ plan I pay 18$ a month. Now with those 7$ of rewards, if I switch on next renewal will my 7$ of rewards be applied or will I pay 30$ f...

GusP by Good Citizen / Bon Citoyen
  • 558 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot my password

I can’t log into my account please help 

Gulbe07 by Great Neighbour / Super Voisin
  • 648 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot my account email

I forgot what email address associated with my cell number. Now I purchased a new phone and got a new size sim card. but I can't activate the new sim card because I can't log into to my account.  

yhjen by Great Neighbour / Super Voisin
  • 1319 Views
  • 6 replies
  • 0 Bravos

Long Distance isn't working

I can't phone long distance...  I can txt but when I try to phone long distance the automated message says I don't have an active account.  I have an unlimited long distance plan...  why is this happening? Thanks

jdrent by Great Neighbour / Super Voisin
  • 625 Views
  • 5 replies
  • 0 Bravos

Resolved! No incoming call

Help from moderator please. iam able to make calls but no incoming calls are coming in. please help  

mdasif by Great Neighbour / Super Voisin
  • 1218 Views
  • 8 replies
  • 0 Bravos

Resolved! Can’t make calls

I paid my bill   Rebooted my phone.  Took out my SIM card.  Look on line said it’s pay I have a talk 40 plan.  Still can’t make Phone calls in or out.  Data works

Rose691 by Great Neighbour / Super Voisin
  • 695 Views
  • 4 replies
  • 0 Bravos

cant make call using phone honor 9 lite

i have new phone Honor 9 lite from China  it is unlocked.. i insert public mobile sim card,i can see service 5 bars,but i cant make phone call..i place my friends sim card Fido  ,i can not make any phone call...public mobile office in Laval Montreal ...

liban961 by Good Citizen / Bon Citoyen
  • 1387 Views
  • 9 replies
  • 1 Bravos

Same number as somebody else?

Bit of a strange one, I text my friend the other day and got a reply from somebody entirely different!! Is it possible that other person had the same number as my friend(?) or did my phone mess up with the outgoing message?

CowheadUK by Good Citizen / Bon Citoyen
  • 664 Views
  • 4 replies
  • 0 Bravos

Texting and calling

For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!

JacobL by Great Neighbour / Super Voisin
  • 502 Views
  • 5 replies
  • 0 Bravos

Resolved! No more LTE?

Are LTE plans gone for good?  I heard the new iPhone 12 will not support 3G anymore. I was planning to buy it but then I won’t be able to use PublicMobile

tankrd by Good Citizen / Bon Citoyen
  • 1454 Views
  • 10 replies
  • 0 Bravos

SMS issues - sometimes delayed sending and receiving

Lately, maybe the last week or so, I've had intermittent issues sending and receiving SMS.  Perhaps it's gone on longer and I didn't notice. Most of the texts I send seem to be sent immediately.  Some, maybe 10% ??? seem to take seconds or even a min...

ReillyWood by Great Citizen / Super Citoyen
  • 1079 Views
  • 9 replies
  • 0 Bravos

cannot update to android 10 on note 9 960U AT&T unlocked

Hi, I was wondering how can I update my note 9 960U which is originally an AT&T unlocked phone to android 10. Everytime i check the software updates, it says its up to date. Does public mobile not provide OTA software updates? I've tried using smart ...

obi by Great Neighbour / Super Voisin
  • 559 Views
  • 3 replies
  • 0 Bravos

Sim conversion

Can I transform a sim from a different network to public mobile online? 

Aldain by Great Neighbour / Super Voisin
  • 598 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Hi I recently my services have been disconnected. I went in and reactivated my services, and even put additional money into my account to ensure I was not owing any funds. I still do not have any services back on my phone.my phone number is xxxxxxxxx...

CTJH by Good Citizen / Bon Citoyen
  • 991 Views
  • 14 replies
  • 0 Bravos

Ringer

My ringer for incoming calls is not working, does anybody know how to fix this?

Karenruta by Great Neighbour / Super Voisin
  • 252 Views
  • 1 replies
  • 0 Bravos
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