Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account is suspended i have tried to pay it I seem to have but the amount they make me pay is not the one of my contract and now my account is still suspended. I want to have access to my phone services TEXTO and CALLS
I had autopay on, which worked last month, then it stopped working this month and my account was immediately suspended which i was not made aware of. i did not even get any message saying it was suspended, only the generic text saying 'pls ignore thi...
this morning I could not make a phone call, getting a message that my account had expired. Then I got a message saying my account hadn't been paid. But I am on automatic payments each month. Just a minute ago I got a message saying my payment has bee...
I recently purchased two prepaid vouchers. a twenty dollar and a twenty five dollar one. total $45.00. I dialed *611 and followed the prompts to make a payment using my vouchers. they were accepted. I then tried to make a call and got a recording tel...
Hi, I have a big problem here. My phone was stolen and the email address that is linked to my public mobile account is locked with 2FA to my stolen phone and I can't remember my public mobile password so I have no way to access my account or any of m...
I Am receiving calls saying they got missed call from me but I never called them.
I have recently been getting multiple phone calls from random people saying that I called them, but I have not been doing this at all. My call history is blank and I'm concerned as to why calls are being sent out that are attached to my number.Do you...
Hello!I'm trying to submit a request to exchange a pre-owned phone that was purchased within the 30-day full refund or exchange period. The iPhone 8 plus' screen is extremely delayed and when typing the keys do not function or randomly give me incorr...
Hello, I received the following error when trying to create an accountI am not sure what error 837 indicates
How do I know if my phone is locked or not?
HI I have a second account that I cannot get into the account...My phone and my sim have been stolen... I need to know what I can do to get into my account because I believe the account has bee hacked as well... Please help.. I have all the info from...
Okay so i bought 5 public mobile SIM Cards to set up new numbers. i set the first one up with no issues, the sim card activated and worked right away and has been great for the last week or so, now i am setting up the second one so i grab a new sim c...
When I ask questions it seems there are point farmers that don't answer in any meaningful way. It appears to me to be a very flawed system in which the service is non existent. Although in ideal it may intend to offer a communal service, it has degra...
My sim card is stolen and I am not able to get into my account...It seems like the login wont even except my email that was set up with the account...Not sure if the people or person that stole the sim card got into the account and changed the email ...
Activate my new Sim cardHow I can activate my Sim card after I lost my phone has my phone number and has my email
Hi, I have purchased a US Roaming Package (20$). While in the US the phone showed me connected to T-Mobile, but I could not send an SMS or originate a call and had no data. I want this transaction to be canceled as I was never able to use it, TIA
I'm trying to transfer my mothers land line to a public mobile SIM carded cell phone that I will now pay for. She's 98 but is still is capable of authorizing the use of the number she has been paying for to the cell phone I'm giving her to use which...
I have auto pay but I get messages to pay and phone not working
Hello all, I've been on PM for over 3 years now, with different accounts. This is the first autopay renewal period for a new account/number, and for the first time my account was fully suspended before the autopay charge went through. All incoming ca...
I’m on auto payment with no changes to my CC. My service has been suspended and I’m not sure where to reach out to help resolve this.
My sim card has been stolen and my phone destroyed... How do I go about stopping that sim card... Please help
duplicate thread
My phone was cut this am, my payment wasn't due until the 22nd and I have autopay so I don't understand why it was cut ? Can anyone help me out here ?
I decided to change from public mobile to a new provider. I'm waiting for a text from public mobile so that my number will be transferred to my new account with my new provider. I have not received such a text yet. What can I do? Any help?G
I have my passwords saved, and I keep them written down so forgetting isn’t what happened, it simply tells me the information is wrong, this has happened before and I had to change my password even though the information I was using was in fact corre...
I have auto pay set up so I’m wondering why I can’t make a call or text today. The message says I don’t have an active Account! .?? Which I do!!!! I also received a text message on Friday saying my payment was due, but then it said ignore the mess...
How I can change the Sim card after I lost my phone and my email
Hi, I upgraded my plan to increase my data allotment from 5GB to 10GB. I logged in today and saw the data on my plan was cut in half to only 5GB instead of the 10GB. I only started getting messages about my data usage as of April, but I would need ...
