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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can Never Use Data When Not On Wifi

I have been with Public Mobile since the beginning of the year on the $35 plan with 2.5G and on May 1st decided to upgrade to the $45 plan with 5G of data on the prepay with $2 off. Every single month I can never use the data unless on Wifi. When I ...

Service Disabled on Good Standing Account

Waiting for a Moderator to help with my no service problem. Now I have no phone.No phone, sms or data.Long time user. Account all paid up. On Autopay. Money taken from credit card as usual. Swapped sim to different phone with same problem. Reset wifi...

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Resolved! Unable to log into account

I am new to Public Mobile and was going thru the process of activating my sim card. The process went smoothly until the very end of the process when the system was verifying everything and I got an "Error:840". In spite of getting this error the si...

error 821

I was actuvating a sim card for my daughter but got an error after finishing the payment for the plan. I tried to redo the activation of the SIM, but got a message saying that the number is invalid.

Trying to make payment with Mastercard Debit Unsuccessful

I am trying to make a payment on my suspended account using my very valid BMO Mastercard debit card. It is not working and I do not know why. I need to reactivate my account ASAP. I thought the problem might be that I did not previously register my d...

Phone has been blacklisted

Hi there, suddenly after 3 years of usage I found out that my mobile is blocked now. I'm with Public Mobile for more than 2 years. Mod says they have not done blacklisting and they can not unblock it. Not sure what can be done. Any suggestion? Thanks

Showing daily data usage between 12-2 despite phones not connected

Hi, on two Public Mobile devices I'm showing the same issues: * on the usage report, every day, between 12-2 (no idea if this is PM/AM or what time zone), there are data events -- from 4mb to hundreds of mb. EVERY DAY (not at the exact same time).* ...

Resolved! forgot email addr and password to account

can this be reset...I want to pay via debit card, my debit card # has changed... cannot get to my account to change the info

Resolved! Account wont sign in. "cannot verify email" on forgot password.

My mom lost her bank card and got a new one. I guess the payment needs the old card number, which is now cancelled. Trying to sign her into her account to change payment info but will not sign in under her email. I tried forgot password section but c...

Welcome to Koodo?

When I ported my daughters phone via a moderator port request she received a welcome to Public Mobile message, but when I ported my number via the self service portal I received a Welcome to Koodo message. How interlinked are the Koodo and Public Mo...

Sim card is not delivered

Hi, I have requested for a sim card around 2 weeks ago, but till now did not received it. Is there any customer care helpline for public mobile?Thanks Rohit

Port request form issue

I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field The fields for:Old Service Provider Account NumberOld Service Provider Equipment Serial Number: Old Service Pr...

my account is a lock

Resolved! my account is a lock

hellopublic mobilemy account is lock so what can i do?thanks

Resolved! Friend referral link missing

I want to refer a friend but the link is not there anymore from my account and in the new account setup there is no option to enter a referral code where we enter the sim card info.What happened?Is this no longer offered?

Autopay credit wheN I suspend the SIM card

Resolved! Autopay credit wheN I suspend the SIM card

Hi I suspended the SIM card for one day because I thought the phone was lost. Turns out I found it later. However, I noticed on my payment cycle that I was not given the $2 autopay credit (even though I was still on AutoPay and it in fact charged my ...

Error message when changing phone number to a transferred number

Resolved! Error message when changing phone number to a transferred number

Went to change my existing Public Mobile phone number over to a different number that was being ported in from Rogers. I received an error text on the Rogers phone number but haven’t received anything else on where to go or what to do. The text said ...

Resolved! Cant sign into self serve

Trying to reactivate a sim I've had dormant for 2 years. Says Sim number is invalid. Cant log into self serve, cant use forgot password as it says Sorry, we’re unable to verify your email address. Cant make new account as it says The phone number ent...

Payment problem

I changed my plan, do I need to return the excess deductions to me

Do I need to use one time payment?

I cancelled my old credit card and got a new one. But I forgot to update here. I just received a text message for autopay. Then I realize that I have to update my credit card information for autopay here. My question is: do I have to use one time pay...

Resolved! new customer

hello I purchased the $25 plan but when I make calls out why does it say long distance charges apply? this plan has unlimited Canada wide? also if I use all my data will it notify me or does it allow me to keep using data and I will be billed?

Resolved! Rewards

Hi I have referrd two friends so far but only getting credit for one

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can Never Use Data When Not On Wifi

Service Disabled on Good Standing Account

Service Disabled on Good Standing Account

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