Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is.
Good morning,I am having issues when trying to transfer my phone number. I am unable to select "old service provider", theryis no drop-down menu and when I paste "Koodo" it locks.
Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to ta...
Hi Public Mobile, I am a long time customer of yours. I recently purchased a US- Data Roaming add-on and I realized it wasn’t enough to cover my travel. On December 27th, 2022, I tried to purchased additional add-on for the trip but I just realized I...
I switched my public mobile number to another carrier and I was unable to login to my public mobile online account. I still had autopay setup before the switch. Will autopay be cancelled as well as the account is deactivated?
Hi,I set up preauthorized payments on my account.On my public mobile account it says that it went through but it is not showing up on my credit card and it has been a few days already.My public mobile seems to be working fine still.
I just texted YES to my old provider to transfer my number. How long does it take to receive a confirmation text that it has gone through. I've been waiting about 15 minutes now.
I used to receive the red circle notification on the phone icon, recently that has changed and I no longer get that notification on my phone. Anyone know how I can get that notification back on my phone? I have an iphone 11. Thanks!
I upgraded from $35 plan to $40 15gb 4g plan to take effect on Dec. 26. For 2 days it was showing the correct plan. Now on Dec. 28 it shows $35 3g again. Anyone have any idea why?
Hello,I activated PM on Dec 23rd, today I got the Christmas bonus of 2 GB data + 500 Long Distance minutes, can I know if the 500 long distance minutes includes calling to China mainland? Thanks. Regards,Jessica
I ordered a SIM card on Dec 2. It's been almost a month but I still didn't receive it. I didn't have a copy of the receipt. What can I do to keep track of my order now?
I was transferring to PM from Virgin and did not complete it properly. As it turned out, I did not see an instruction to leave old sim in and took it out too soon and goofed up that step. Contacting Virgin, I was not able to fix that and confirm the ...
Hello I never got my Holiday reward and can't seem to submit a ticket through SIMon. How do I get my rewards? (Bonus points if it doesn't include a phone call) Thanks!
Hey guys,I'm thinking about joining Public, not finalized yet. So if anyone is interested in referring me, feel free to send me ur friend referral code. Happy New Year to You ALL !
On Nov 30/22 via automated payment on a credit card I paid my monthly payment of 34.72.On Dec1 I tried to purchase an add on for roaming but was advised I would have to upgrade my plan in order to be able to use roaming. On Dec 1st I paid 20.00 for r...
If I have some referral points collected from a few months, can I use it to completely pay of my bill or is there a $15 limit as 15 points can be converted to $15 in one transaction. If i convert twice will the adjustment for the bill be $30?
