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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27204 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39211 Views
  • 185 replies
  • 29 Bravos

Payment not accepted

What is wrong with this useless company. No phone support and they are a phone company. "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been ...

kenhanderson by • Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! Problem with Order

Hello,I placed an order for a SIM card and a refurbished phone on June 11th. My credit chard was charged. I didn't receive an order number in the email I received from public mobile (that's unusual, no?). It's been about 11 business day since I place...

Fiver1 by • Great Neighbour / Super Voisin
  • 1282 Views
  • 5 replies
  • 0 Bravos

Do rewards still apply if I leave PM for a couple years?

My LG G4 just died (infamous LG boot loop) and I've been with PM for 3 years or so. I can't really afford a new phone outright so I am contemplating changing providers to get a new phone as part of a 2 year plan. I do intend to return to PM right aft...

bsperanz by • Great Citizen / Super Citoyen
  • 963 Views
  • 7 replies
  • 1 Bravos

SIM Fraud on PM - interesting article on La Presse

Interesting article shared on the French side of the forum: Discounted phone, discounted protection? - The Press+ (lapresse.ca)  Highlights: "If you pay less for a service, we're not going to invest as much in the system. We are not going to put mill...

softech by • Oracle
  • 1076 Views
  • 2 replies
  • 2 Bravos

Help with data and messages

I have an iPhone 6 and everything works fine when connected to wifi, but when not connected to wifi I don't seem to have any data (even though I have some with my plan) and I can’t send messages to other iPhones. I can’t search the web for anything o...

Asc1 by • Great Neighbour / Super Voisin
  • 1188 Views
  • 7 replies
  • 1 Bravos

No service

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

Zai23 by • Great Neighbour / Super Voisin
  • 889 Views
  • 3 replies
  • 0 Bravos

Resolved! Call forwarding without the phone

I just left for vacations and I forgot my phone at home. I need to do a call forwarding on my girlfriend's phone and I don't know how to do it without the phone. Can someone help me?

bergeronni by • Great Neighbour / Super Voisin
  • 1180 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

So I saw when I ordered the SIM card that it let me pay with PayPal. Can I pay my monthly bill with PayPal aswell ?

RG03 by • Great Neighbour / Super Voisin
  • 762 Views
  • 4 replies
  • 0 Bravos

Sign Up Reward

Hey all! I received an email that if I signed up for autopay Public Mobile Plan, that I would receive bonus data! I have not yet revived this, and I have started to wonder if I haven't gotten it yet because its not working. Thanks!

adastorm by • Good Citizen / Bon Citoyen
  • 1709 Views
  • 14 replies
  • 0 Bravos

Resolved! payments

i'm asking for my daughter she had 53 dollars on her account now there is only 5 left what happened to the other amount she put it on the account june 4th

leahjeans by • Great Neighbour / Super Voisin
  • 673 Views
  • 4 replies
  • 0 Bravos

Resolved! Reset username n password

I forgot my username and password tried calling to customer service and went to store no one could help. Also forgot the security answer. Please how to get help

ashok6 by • Great Neighbour / Super Voisin
  • 733 Views
  • 2 replies
  • 0 Bravos

Resolved! voicemail

Hi - my husband and I just recently switched to Public Mobile. In trying to set voicemail, I cannot access it by pressing on the '1' on the keypad (I can call my own number and access it). When I press on the 1 I get a box ' Add voicemail number? You...

CelesteG by • Good Citizen / Bon Citoyen
  • 2489 Views
  • 13 replies
  • 0 Bravos

Resolved! Heading overseas and want to keep my number active and accessible

Hi Team Public Mobile! I'll be heading down to Nicaragua in August for 6 months or so and am wanting to keep my Canadian number active and accessible, if possible. Is there a plan that I could switch to that would allow me to keep the number active a...

kelseyc by • Good Citizen / Bon Citoyen
  • 1193 Views
  • 7 replies
  • 0 Bravos

Resolved! Bought add-on , but when I try it says I don't have minutes

Hello, I added a $15 add-on to make phone calls to U.K, but everytime I try to call it says I have no minutes for it and I haven't even used it yet. Any advice would be helpful, I have made this payment so want to use it. Thanks,Avneet

avneettakhar by • Good Citizen / Bon Citoyen
  • 1981 Views
  • 16 replies
  • 0 Bravos

Phone is not working

I'm new to public mobile and I do not have service. My account is set up and paid.

kstephens by • Good Citizen / Bon Citoyen
  • 2061 Views
  • 22 replies
  • 1 Bravos

NIS

In the last week I’ve had two friends try and call me and have gotten a not in service error. My acct is in good standing and I haven’t had an interruption in service. I need to fix this quickly. Any suggestions?

Zoom707 by • Great Neighbour / Super Voisin
  • 627 Views
  • 5 replies
  • 0 Bravos

Resolved! Bonus data

Hi, I joined Public Mobile last night and forgot to enter a promo code for bonus data.  Is it too late to add it? Thanks!

HEIDI5219 by • Great Neighbour / Super Voisin
  • 907 Views
  • 4 replies
  • 0 Bravos

Resolved! Added the wrong add-on twice!

Hi.  I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc.   How do I cancel this ?

Joshtav by • Great Neighbour / Super Voisin
  • 647 Views
  • 2 replies
  • 0 Bravos

Resolved! Wrong Add On

I purchased the wrong Add-on for talking to the US and Roaming. Can I get a refund? Thanks in advance

sekkato by • Great Neighbour / Super Voisin
  • 523 Views
  • 2 replies
  • 0 Bravos
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