Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I would like to go in my account to get the details of my bill, account number etc.. but my password is not working and i'm not able to reset it.Can you help me please ? Thanks
Hi Public Mobile,I have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet. When will I receive the text message for the above free data and intl. LD minutes? My phone no. is xxxxxxxxxxxxxxxxxx. Thanks
I just received a text message back from my boss asking me to call him. It showed that I messaged him earlier today asking him to call me when he had a chance. I did not send this message. I then noticed 3 other messages sent at the same timestamp to...
Hi there,We have an active phone number with Sasktel in SK, but when trying to activate account it says the number is not a valid Canadian number. Is there any way around this so we do not have to get a new number? Our other phone number that was on ...
I was billed 28.25 in November which I paid by auto pay on Master Card. I was billed again in December for another November charge along with the December charge. I would appreciate a refund of 28.25 as soon as possible.
Hi,My card was debited a charged of 35.76 for period from 24.11.2022 onwards.I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx. I am requesting for a refund. And please do not charge me again for future.
I have outgoing calls showing in my P.M. account usage history that I did not make, from a number I do not recognize. There is no record of these calls in my phones call history but they show in my account. They vary in length from several seconds ...
Hello All-I really need your help!...Today I bought a brand new iPhone from the Apple Store! yay for me!? I traded in my old iPhone and in doing so I/we forgot to remove my SIM Card from my old phone... The Apple Store is 45 mins from my house and I ...
I changed from at 5GB 3G plan to a 15GB 4G plan on November 22nd and since then I am unable to send SMS. The following works fine:- receiving SMS- Data- CallingThe only thing that is not working is sending SMS. I am trying to fix this before the New ...
I changed my plan in November and December from $35 to $15/month plan. Both times it didn't change and I was charged $35. I need to get it reimbursed and change my plan please. Thanks
you did not apply my loyality $5 and pre-authorized payment $2 on my public mobile account for few months ,you charge me $25 plus tax what is not right
My Data usage shows I am 59% through my data usage on 2GB bonus that was added just a couple days ago. My phone says I have used much less than 1GB. Why does the account not show accurate information?
I changed my plan to $40 a month for 14 gig of data, but my account said I have 5 gig of data. And I was charged $40. So I tried changing to $45 20gig of data a month. And I got charged another $45. So as you can see I was charged twice. How do I get...
I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change. I am just wondering what's going on with my plan!
Received a text to say automatic payment not received on second account. Now I cannot access this number on my plan to update or check payment issue. It appears account is suspended, how do I re-activate??
I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is.
Good morning,I am having issues when trying to transfer my phone number. I am unable to select "old service provider", theryis no drop-down menu and when I paste "Koodo" it locks.
