new sim not working

[HermanJarvo]

new activation sim not working still

[Handy1]

@HermanJarvo @Also try taking sim out and reseat it in phone and make sure it’s in proper way (sorry but sometimes that happens ) and or try in a different phone even 

[softech · Accepted solution]

@HermanJarvo what phone do you have? brand and model?

what message you see on the phone status?

you have another phone to test the sim?

it is very likely the sim card was not properly provisioned.  Open ticket with PM support and have them to confirm

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@HermanJarvo 

Try resetting network connections,  rebooting device,  and toggling airplane mode on and off.