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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to play expired voicemail messages

My voicemail says that I have two expired messages. How do I play them?

Resolved! payment

Been using the same credit card for years and always using Autopay. Today I got a text saying my payment is due July 16 and there are insufficient funds in your account.I checked and my usual credit card is still in your system and shows as active....

Resolved! Credit card

I've tried 3 different credit cards and I cant activate my sim . Ive started the process 5 times with no success. Is the system down ? Any ideas? Thanks

Resolved! auto pay and set up account

I purchased my sim card at a store and they set up my account there but not auto pay. Can I please find out how I do that? My patience is running out. Nobody to talk to except a stupid robot. What kind of company is this

Resolved! account locked out

Have reset my password per instructions but does not work-Help

Resolved! Email address incorrect

Hello, I'm having difficulties paying my bill, because the email address that is associated with my phone number was entered incorrectly at the store level last month when I activated this line. Can someone please help reset the email address so I ca...

Resolved! Upgrade my plan

Anyone clarify my following questions? Greatly appreciated!First time to grade my current plan. I chose auto pay and pay once every 3 months for my current plan. After selecting the new upgrade plan, I could not find anywhere for me to select th...

Resolved! $15 plan existing and new.

Where do I see in the new My Account what my plan is? And where does it show that I have unlimited inbound calls.

All I want is to pay my account and get my phone reactivate

Cancel Plan

I have a public mobile account with 2 mobile plans attached to it. I want to cancel the main account phone plan but keep the 2nd phone plan account. Is this possible without cancelling both and starting new? Thank you,

Resolved! My account

how do I use my self serve account?

Resolved! LOSING ADD-ONS IF I SWITCH TO 4G

Hi, I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan? thankstetatet

Resolved! Invoice Request

I would like an invoice that reflects my current address (of which I've updated on my file). I need this to use as proof of residency. Thank you.

Invoice

Hello, I need a pdf invoice with my address on it.

Resolved! Weird messages and links are not working

Hi, I received 2 messages regarding insufficient funds in my account. I've tried different browsers and none of them can open any links in community, and Rewards portal hasn't been accessed for months.I tried disabled and re-enabled pre-authorized p...

My Calls do not show up on my phone

I have tried restarting my phone and checking settings but my calls do not show on my phone I can still send and receive texts and get voicemails but my phone does not show that i am getting calls and this has been going on for months.

Where is your refurbished phone section now?

The website has been updated and I can't find the refurbished phones for sale. Is that still available?Also your website does not work well with Safari-when you go to sign in the text formatting is overlapping.

Resolved! Can not change my credit card information.

My old credit card is deactivated due to a fraud, I am trying to change my credit card information for authorized payment but the system doesn't process it.

Resolved! Trying to change address - but city is not on the drop down list

Hi,I'm trying to change my address on the online website. I live in Richmond, BC. But when I try to put Richmond as the city, it's not showing in the drop down list. Do you know how I can update this change? Thanks

system issues?

What is going on lately with your website?I can't see anything based on my account. Whenever I try to hit a tab within my account, I'm getting an error saying there's a loading or website maintenance issue. On TOP of this, everytime I now log in, I n...

Resolved! Is anyone fixing broken links?

I was presented with this tantalizing message:Welcome to My Account.Learn more about the new features.So, I took the bait and clicked on the "Learn more" link and was accosted by the below annoying message:"This page isn’t working right now"

Resolved! Phone calls not connecting

When I call someone the call is taking between 15 and 30 seconds before it rings, or not ringing at all and going directly to voicemail. This has been happening regularly for the last couple of months. Is this connected to 3G shutting down by the end...

Resolved! Rewards

My current plan has 3 rewards: loyalty, auto pay and referral. Public Mobile offers me to upgrade the plan. Can anyone verify that whether I still can keep my 3 rewards after upgrading the plan? Thanks.

Resolved! Temporary Suspension

Hi,Since I will be out of the country for two months and do not require my account to be active, how can I temporary suspend my account without losing my benefits? I don't want to continue paying for something that I'm not using. Thank you

Resolved! Credit Card cancelled and Public Mobile payment didn't go through, my phone is now not in service

Hi there, There was a fraudulent charge on my credit card a week or so ago so we had it cancelled but not realizing that public mobile payment was about to go out. Now we've missed the payment, new credit card is not here and we can't seem to login. ...

Resolved! change phone number

We are moving and I have to get our home phone disconnected.We would like to change my current Public Mobile phone number to our land line number.We want to do it in the correct order so I have not contacted Telus to let them know yet.What is the pro...

Resolved! Texting

I am new to the $15 plan and it indicates in my account that I have unlimited international texting, which is useless to me, considering I have Whatsapp, Telegram and Signal. What I am wondering about is what about outgoing and incoming texts within ...

Okay, where is the common sense?

I am sure companies want to make it easier on customers. At least, I hope. So, why is this unwieldy system of having two different authentication systems for the community and the account? Why not combine the two so that only account holders can acce...

Resolved! Can not submit help ticket or update payment method!!

I get this message when I try to update payment method:Oops! Something went wrong, please try again later.

roaming issue

Hi I've purchased roaming to use in the US for today, but it is not working.can someone please help

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