@Cabsauce
To test whether your phone is compatible with our network and not marked as lost or stolen, click here
Public Mobile uses the following frequency bands:
- 4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
- HSPA: 850 MHz, 1900 MHz (UMTS).
Please note that this information is indicative only. Your phone's compatibility with our 4G or 4G LTE networks is based on the radio frequencies of your phone.
- 3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
- LTE can be used for text messaging and data. Data will work on the HSPA network.
If your phone is compatible with above...did Support Chat (SIMon Chatbot) ask you to ensure data was enabled on your device, and check the APN settings? What about a network reset?
How to reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
If an LG phone sometimes this requires a Factory Reset, but please try all troubleshooting first since it could be a pain to do back ups of info.
