add on

[geerthyraj]

i tried to make a payment for my add on and it keeps saying something wrong please try again

[hTideGnow]

hi @geerthyraj try again using Incognito/private/secret mode after one full hour of wait 

and try *611 to buy

[esjliv]

Which add on are you trying to buy @geerthyraj ? And are you in Canada or USA?

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Dunkman]

@geerthyraj 

First, make sure that your credit card was not charged. 

The website is finicky.  Try a different web browser, clear cache or incognito mode.  

[Handy1]

@geerthyraj  Also if your trying to re buy same US add on you would have to wait a full 24 hours after first one ended or choose another US add on only support can apply the same one back to back 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Handy1]

@geerthyraj  First check your add on and reboot phone 

Check add-ons /mins /Data

For most up to date account info