I didn't received Second Free SIM Card with my purchase SIM CARD

[AM2023]

You send email to notify me about shipping my purchased SIM Card and you said:

Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands!

But I only received one SIM card and I activated that.

[HALIMACS]

By any chance, @AM2023 , you made sure the quantity of the "Bonus SIM" was set to "1" on the original order?   It does default to that, so unless it was manually changed?

[Meow · Accepted solution]

Contact agent for clarification and to send you second SIM. Here, you are talking to customers like yourself, not PM staff.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

[hTideGnow]

Hi @AM2023 should be an easy ask.  Just message CS agent and they will send you one back

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@AM2023  Ask support to help with this 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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