Referal reward not received

[jeffleclerc]

Good morning, 

I was refered by a friend and I have been with Public Mobile for 6 days. I still have not received my 10 points reward for using my friend's referal code. Is there anything I can do to get make sure I receive it ? 

[dust2dust]

May I suggest asking your referrer if they see your referral in their account. They should have an extra dollar or point. If dollar then their rewards page would show your number.

[Handy1]

@jeffleclerc  Good happy we are happy to hear it’s all sorted out for ya 🙂 welcome to public mobile 

[jeffleclerc]

Thanks to you all I was able to reach the CS_Agents (thx for the link Handy1) and they were able to manually add my 10$ balance 🙂 

[Dunkman]

@jeffleclerc 

You should see the $10 in your available funds if usually within 72 hours (not reward points).  Check your available funds and payment history.  If you are missing the $10, you will need to contact Customer service agent.  

[Handy1 · Accepted solution]

@jeffleclerc  You will need to talk to support if it’s not there after 72 hours this should appear as credit check payment tab in self serve 

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