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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New plan not updated

Have paid for new plan which shows Jan 7 to Feb 6 in my account but shows old 5gb plan with usage from last month. Does not show new plan of 20gb. why isn’t the new plan showing even though the new plan dates are accurate?

Resolved! International calling

Going to UK , middle east and France. Will need calling and data. Will people calling from Canada be charged for calling us.

Change your plan offerings

Looking at maybe changing my plan. Currently 41.25 fro 4G speed and 4GB of dataWhy is there a $40 4G speed plan with 5GB data, and another 4G speed plan with 15GB of data for the same price?

Resolved! Changing phone number

Hello. How do i change my phone number to a specific one?

Resolved! My account

Good Day i am looking for my Piplic account number.. so how can I get it or found it.. the cell number I have as 2**-***-9566 and 2**-***-8530 . thanks hope to get it

Resolved! PUK

hi all need a PUK code. Locked myself out

Resolved! How to activate a new sim with same number

How do i activate a new sim but with same number.I lost my old sim.Bought a new sim but having a hard time to activate it.Thanks

US Roaming.

Why does Public mobile not offer all the choices available in their self serve service. I have been in the US over a month for circumstances beyond my control. I am a heavy data user.I would like to see all options available . Please Thank you

Resolved! christmas bonus missed?

Hi, my brother in Ontario asked about my Christmas bonus gifts from PM and I said I didn't get any, and he was surprised by that. Should I have received something? Does it vary by province? I've been a customer since Dec 2021. Thx!

Resolved! Didn’t get SMS to confirm transfer

Didn’t receive a text to complete porting and now the 90 minutes has expired

Resolved! Lost my phone and can't access Public Mobile account

I lost my phone and have a new SIM card which I'm trying to activate using my number from the lost SIM card. When I try to login to my Public Mobile account, it asks for 2FA with either an email or my phone number. I can't use the phone number becaus...

Resolved! Stop to use sim for a Month and Don't want to get Charged for that month

I will be out of Canada for a month and I want to stop using my sim card for one month. Hence, I don't want to get charged for that month. Is it possible? If I don't pay the fee for a month, in the next month, will the bill add up with previous month...

Resolved! no data

Have no data, tried all the "fixes" nothing works. How to talk to an actual person not a community? or that simon thing that is of no help whatsoever.

Resolved! US Roaming and Volte

I switched from Koodo to PM for better plans and the more cost effective option for roaming while in the US. Looks like making voice calls in the US is more of a challenge as att and T-mobile no longer support 3g service and relying on T-mobiles 2G s...

The amount of minutes used up differs from Usage history

Resolved! Port my phone number from Public Mobile to Bell

I have moved to bell provider and need to port my number. I have requested this a couple of times from PM but no one has gotten back to me. Can someone please do this for me?

Resolved! Paid twice changing plans

I attempted to change my plan to $40 a month from $35 before my prepay went through but I didn’t make it in time and it was hard enough changing the plan to the $40 so after I did and paid then I noticed in payments that I had already paid for this m...

No reply to porting ticket

My family has moved 3 accounts from Koodo to Public. Everything was fine until my sons attempt yesterday. I need to port his number and no one has replied to my ticket request. Koodo prepaid so have to have a CSR do it. Each time I’ve got a reply wit...

Resolved! New plan not active

For thr past 2 months I've signed up for the 4g plans (black friday, boxing week deals) to take effect on the next billing date but every month I check and I'm still on my old 8.5g 3g plan for 50 bucks. Why does this keep happening?

Porting not complete

I tried to port a number from my fido tablet to Public mobile and I thought I was successful however it looks like my fido account is still active and I just received a bill. The problem was that i didn't receive a text to confirm the port. Fido sa...

Resolved! I can’t pay! The paying system has a problem?

When I activate my phone card, I can’t pay saying “ wrong information “, but I already tried too Many cards, still not working. The paying system has a problem?

Resolved! Bought TWO add-ons I can't use

Shoooot - so annoyed with myself. I'm from Canada and I'm travelling in the US right now. I bought one 3GB US Data add-on ($25) and a 1000 Minutes US Text-Talk add-on ($15).I just realized that my plan can't use either of the add-ons because it's the...

Resolved! phone can’t receive calls

i just changed my phone plan and carriers and now i can make calls going out but i cannot receive calls coming in. what do i do?

New cell not working

We bought a brand new iPhone 11 and our current public mobile SIM card is not supported by it? Please help

no coverage at my address/ I will have to leave public

For some reason my summer address is not in your service area XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Resolved! Where is my ordered phone ?

It seems I have a problem getting the phone I ordered here on Public Mobile website. How to file a ticket for a Customer Service to look into it ?

Resolved! How to update list of cities

I just opened an account and I'm trying to fill in the address but it says "invalid city". It doesn't make sense to choose any of the options that are on the list because those would not be correct for my mailing address. Is there a way to get the li...

Fuze Forge? Getting notifications saying I'm subscribed and being charged $4.99/week.

not registered

Phone service was working 4 days. Then stopped working. Says you are not registered. No service

Resolved! Ported Number to bell now coming back to public mobile

Hi, I bought a phone through bell but returned it and wanted to come back to PM so they canceled my services from bell but now my sim is not working at all. They said it will come back to the previous provider or be lost. My number is very important....

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