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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15742 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26847 Views
  • 184 replies
  • 27 Bravos

Cannot connect to service

I switched from Telus two days ago. My phone number didn’t get transferred from them until the next day. Now I can’t get service from Public on my phone. My new SIM is activated

ljayne by Great Neighbour / Super Voisin
  • 370 Views
  • 4 replies
  • 0 Bravos

Resolved! 3X Points-Back, has anyone received theirs?

Just switched one line from Koodo (I really prefer the old reward system with the existing old PM line) Supposed to get 3x points-back for 6 points, but the system only showed 2.0XX points. Would like to know when the extra 2X points will be credited...

tzliu by Model Citizen / Citoyen Modèle
  • 347 Views
  • 6 replies
  • 0 Bravos

Switches plans and now I'm having issues with text and calling

I can't call most of the people on my contact list. If I send a text most don't reach the recipient I've tested with several people. I've tried restarting my phone several times but the only thing I changed recently was my plan it still had unlimited...

alyssaeyre by Great Neighbour / Super Voisin
  • 492 Views
  • 8 replies
  • 0 Bravos

Cannot log in to My Account

I have tried to log into my Public Mobile account and I was prompted for the verification. I went through the process of entering the 6 digit code sent to me and now I'm not receiving anything. I need to take off the current payment card and add a di...

Alaw1754 by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Resolved! Issues porting in from 7-11 Speak out

Hello, I just submitted a port in request for my current number, which is with 7-11 Speak out, and I recieved a message from Public mobile saying that I entered an incorrect account number. I used my ten digit phone number for the account number. Cou...

KamHar by Great Neighbour / Super Voisin
  • 384 Views
  • 9 replies
  • 0 Bravos

Data Add-on 1 GB

So I'm looking at my account online and I don't see the Data Add-On that I purchased on August 18th for $15?  I received a text saying that my 250 MB has been used up, but I don't see where the data add-on as been used?  I checked my usage history an...

dmichellelee by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Back to school plan (55$ for 20gigs)

Hi! I was wondering if I switch my old plan to the back to school plan, would I lose my add ons? (example, Holidays and promos)   

Jane080 by Good Citizen / Bon Citoyen
  • 298 Views
  • 7 replies
  • 0 Bravos

Problems with Receiving Incoming Calls

I just switched from Bell to Public Mobile. Before I put in my new SIM card, I texted YES to transfer my number to PM. After I set everything up, and PM said my registration was successful, I put in my new SIM card. I am able to make outgoing calls a...

thai1 by Great Neighbour / Super Voisin
  • 449 Views
  • 6 replies
  • 0 Bravos

Resolved! Ordered a phone and no SIM card was with it.

Hi I ordered a phone last week, and it arrived yesterday with no SIM card. How do I get a SIM card sent to me?  Or can I pick one up somewhere? ThanksDonna

joendonna by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 1 Bravos

Resolved! I moved from QC to AB

Ioved from QC to AB does Public mobile cover AB. I have no phone do I have to buy a new SIM card?

Savannah04 by Great Neighbour / Super Voisin
  • 411 Views
  • 6 replies
  • 0 Bravos

Resolved! problems with number transfer from land line to public mobile.

Hello New user.  Trying to transfer Telus land line number to public mobile.  The number is still active as i am still paying for it.  The activation went smooth but still no service on cellphone. Unlocked Iphone7.  Do I have to contact Telus directl...

Drhoo by Great Neighbour / Super Voisin
  • 326 Views
  • 3 replies
  • 0 Bravos

Resolved! Canada roaming

I currently have Provincial Talk plan (Ontario). I am planning to go to Quebec over the weekend. Will I be charged if I use my phone while in Quebec? Under Add-Ons I show add-on for Canada-wide Talk Booster 500 (assuming I will get 500 min), but will...

ahmed1 by Good Citizen / Bon Citoyen
  • 959 Views
  • 12 replies
  • 0 Bravos

Data usage

Hi! My plan renewed in aug 15th and it says I have used all 5 G of my data already. I don’t think this is possible? I looked up and added up my data usage and it adds up to 1569 mb?  How can I find out why they think I used all of the 5G? Or get it c...

Denise123 by Good Citizen / Bon Citoyen
  • 797 Views
  • 15 replies
  • 0 Bravos

Resolved! iPhone X and 4G network

Hi I have an iPhone X on the public mobile 3G network A1801 model number.I want to switch to the 4G network.my question is will my iPhone work properly with data also?

barry3 by Great Neighbour / Super Voisin
  • 522 Views
  • 10 replies
  • 0 Bravos

Resolved! GREAT online interface!

With Speakout, it was like pulling teeth trying to get information, any information, about call activity. We had to jump through numerous hoops just to find out our call history. It turns out, you HAD to speak to an agent and even when we did, they w...

musicollector by Model Citizen / Citoyen Modèle
  • 558 Views
  • 11 replies
  • 1 Bravos

Resolved! Blackview A95

I just got a fantastic Blackview phone with 128GB! It says that it works in Canada, got it on Amazon.ca. But data won't work. Everything else does. It says it connects to 3G but doesn't seem to. Any suggestions?

weyeredup by Good Citizen / Bon Citoyen
  • 1984 Views
  • 14 replies
  • 0 Bravos

Why doesn't 12MONTHS2GB apply to existing customers?

Seems unfair to offer 12MONTHS2GB only to new activations, don't you want to keep existing customers?Can it be applied to my account if I upgrade from 15$/month to 25$/month plan?https://www.publicmobile.ca/en/on/promotion#3G 

Resolved! Account and SIM active - Number not in service

Yesterday i purchased a SIM. i activated it, payed for it. everything was going well, but once i put it into my phone nothing was working, i tried restarting my phone, I made sure the SIM was in properly, I reset all my network and Bluetooth settings...

dominitordee by Great Neighbour / Super Voisin
  • 621 Views
  • 5 replies
  • 0 Bravos

Resolved! Incorrect email or password when trying to purchase phone

I am trying to purchase a phone via Public Mobile.  I go to the checkout and login.  I get an error message when I enter my email address and password - “Incorrect email or password”I can login to My Account successfully.  And I can login to Communit...

Hernan by Great Neighbour / Super Voisin
  • 223 Views
  • 3 replies
  • 0 Bravos

Resolved! Restricting contacts

How do I restrict certain people from calling me? And prevent them leaving a voicemail message?  Blocking people helps but they can still send voicemails. I am talking about real people not spam numbers. 

data on messenger, but not google

My friend's Samsung used to get data on all apps but now only on Messenger. Data usage shows google used data as of May 1st, but nothing recently while messenger continues to function, data is turned on, phone has been rebooted, APN is rechecked and ...

Twodee by Good Citizen / Bon Citoyen
  • 306 Views
  • 4 replies
  • 0 Bravos

Bought a phone card

I bought a phone card and it's not working I try adding it and it kick back to the beginning 

Mike58 by Great Neighbour / Super Voisin
  • 142 Views
  • 2 replies
  • 0 Bravos
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