Community

OnePlus and Volte

Which Oneplus phones support Volte on the Public Mobile network? I have a Oneplus 10T which supports Volte but does not seem to be supported on Public Mobile (IMS registration state : not registered)

Issues activating a sim card

I just tried to activate my new sim and I got an error at the end. For some reason, the support page does not open either. I posted on the forum and talked to a representative and they said that my sim card wasn't activated yet and asked me to contac...

Port number problem

I entered the incorrect IMEI (wrong slot) when I activated abd tried to port my number from Bell to PM.

Subscription issue when porting number

I just activated my new sim and I got an error at the end. For some reason, the support page does not open either. Any idea on how to solve this? 

Esim did not install. Now I can't access the app since my texts are not reaching me to confirm

So, I am trapped. The esim install failed. I have no way of logging into the app now since the app needs to send me a code to get access!!!

Retry phone number transfer

I need Public to retry the phone number transfer from my current provider, Bell.

Looking to change plans

I asked the chat bot and was directed here. I am currently on the $25 1G plan and I'd like to get on the $24 for 4G plan. I've been a customer of PM for many years (new account as of recent because I got a new number). It isn't showing up on my accou...

Sim

New customer..I insert new sim card in phone..but it's saying no sim card..tried three different  phones..restarted...same issue. I can't activate my new service 

Questions about 34$/50G plan

Hello, I just ordered a SIM card for the 50GB/34$/month plan, I just had a few questions about it1: Can I pause this plan later during May~August? I plan to resume it during September.2: Can I keep my original phone number when changing the SIM card ...

I need to change shipping address

Porting number complete???

I activated my plan with a temporary number this morning and it worked fine. When I attempted to port my old number to this sim card, I received the text to confirm the switch, and the text telling me to restart my phone.When I did restart with the n...

Confused with Public mobile

What do you mean that my subscription card is almost up . I don't pay any other way than by vouchers,  why am I being hassled by payment plans , subscription cards etc. , don't know what your talking about I have always payed by vouchers and no other...

If I buy a SIM at a Telus store for new activation, will I get reinbursed?

If I buy a SIM at a Telus store for new activation, will I get reimbursed?Otherwise, if I order it and it arrives after the promo has expired (March 4) will the Promo rate still be good? And again will PM credit me for the $10 SIM I purchased at the ...

Poor Network Speeds

Hey everyone,I just switched over to public mobile in the new year due to the attractive promotions that were being offered. I opted for a plan with 30GB of data at 4G speeds since 5G is not supported where I live (Yellowknife, NT), but 4G is. I ofte...

can't text pictures and account is not adding my extra data, extra charge to banking

I've been having trouble sending and receiving pictures in texts. I am also having trouble adding extra data to my account. I paid for the extra but my account is still showing I'm in the red. I also just noticed an extra charge on my banking dated t...

Where could I find information pertaining to the refund policy?

I signed up yesterday but did not yet successfully port my number through. I am wondering if the refund policy applies to such cases? 

Caller ID

I can see phone numbers of incoming calls, but caller ID (names of people and businesses) only seems to work for a few numbers, mostly those saved to my phone. 

US Roaming Service

Hi Everyone,In October 2023 I went down to the US and my data wasn't working. I'm writing about this because I am going to the US again in a few weeks.It said I was connected to either AT&T and other networks but it still wasn't working. I submitted ...

SIM replacement

I am filling out the form cause I don't have a SIM card yet ? they are asking for a Order Number?where do I find this Order Number Thanks 

Subscribed using browser and selected physical SIM instead of eSIM

Is it possible to convert the subscription from physical SIM to eSIM for me so I don't have to wait for physical SIM to be delivered to me before I can activate my account?  Or cancel my current non-activated subscription so that I can re-do the subs...

loss of promos

will I loose my data and international minutes that I got through promotions if I upgrade to another plan?

How to cancel right away?

Hi! My suscription ends on March 28 but I want to cancel before that. How can I cancel right away and get a refund for the remaining days? I don't see any options like that.

Update visa info

Cannot update my visa info, error try again later. Later came and still the same. Is there another way to update