Community

Travelling out of Canada

Need to keep account subscription and payment on hold/suspension due to international travel for about month or two. Actual travel dates and period of absence will be notified. Please let Public Mobile acknowledge and confirm. 

No access to Bonus Data

Approx 750 Mb consumed out of 2 GB Data bonus provided. can not access reminder! Please look into my account and activate.

Transition to Eversafe

For the life of me, both mine and my wife’s accounts were unable to transition to the new portal. When we sign in, it requests for activation. We put our public mobile sim numbers on there and it says sim already active.Can we actually get someone to...

Subscription finished but no incoming SMS/Call available

Hello,I just subscribed my first Public Mobile service, after SIM activation, I can do outgoing call and SMS, but I can't receive incoming SMS or calls, what is the problem here? 

Can i still use 4g

I'm on ODSP and money is tight.My phone is on its last lags can I still buy a 4g phone instead of a 5g phone as the cost is way cheaper for 4g.Im in Kirkland Lake Ontario.Will 4g still work on a 5g network when we go 5g.Thank -You

making phone calls to the US ...

Hi - I have the standard 20 GB plan.  I tried calling a number in the US, and received a voice message that said "sorry, your call cannot be completed as you have used all available minutes".   1:  does this standard plan permit me to make ANY calls ...

Error when updating payment method

I got a new credit card and keep getting an error when updating payment information. I go to "manage subscription" and then "manage payment method" and I keep getting an error: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.I've also tried "ch...

Number transfer to Public Mobile

Hi,I have a physical sim card from Virgin which I want to port to an eSIM at Public Mobile. Virign sent me the number authorization message and I replied to it. However, Public Mobile sent a message saying it could not transfer the number due to inco...

I have a issue for my public mobile app account

Hi Team,Need someone help to fix my issue almost 2 weeks I am struggling to logged in but it’s not sort out yet.. this is very painful.. Could you please or someone help me out on my issue in order to fix. That would be great help for me. thank you 

Subscription did not change on renewal

Hey everyone, I was tryna switch to 90 days plan on my renewal. I did select change on next renewal, but It did not switch itself. So I'm still on the 30 days plan, is there anything I can do or I just have to wait till next renewal date?Thank you @

Subscription not activated

Hi,I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and...

Can I transfer my esim number to my new mobile phone?

I recently got a new phone and just wondering how can I transfer my esim to this?

Making a phone call in Spain

Hi there,I will be travelling to Spain in November, and will need to call the hotel to get access inside while in Spain.Would I be able to make this phone call while in Spain?

Data not working

My data shows LTE and is not working. I have plenty of 4 g data left

Changing plans before renewal

I went to change my plan to the 39 dollar(90 day 34) my plan billing dates are September 10-October 10. I am already charged for this time. Will I also be charged for the new plan or will they deduct what I had already paid with current plan?

Why is my esim not loading to finish my transfer

Add ons

Why can’t I call Jamaica with my international minutes?

Account closure

HI there.We no longer need this account .How do we close itDebbie

Unused number/account

My son stopped using his phone in April 2023. He decided that he didn't need a phone so we stopped his public mobile plan. that's at least what I thought until I realize that this was never actioned and payments are still being perceived from my bank...

Cant Login

Hi Community,I have just purchased a sim card, which came in the mail, and now trying to activate.I can sign in to my account and it brings me to a page that says continue activation.when i click the button a new window opens and asks me to sign in.I...

Canada/US plan, can't find the detail under my subscription

Hello, I'm logged in but I can no longer see the details of my current package like I used to, the only way I can see just a few details is if I try to change the plan. Yet it gives me very limited details of my current plan.I have the old 4g 40gb US...

Overcharged

Hello, I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are? thanks in advance! 

Subscription not activated

I cannot activate my subscription.. I paid and created an account, but I am getting a message that says "subscription not activated". 

need to recover my acct and number

hi how can i get access to my acct.  my phlone was siezed for an investigation, it had all my emails and all the emails associated were used fofrothers in 2 factor as well as my cell number was associated with 2 factor and in return the same was used...