Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Admin,I activated a new line on Nov 15 and today I log into my account and noticed my Data usage is 2.51GB but when I check the history log and it shows only 19.42 MB on Nov 15 and 8.47 MB on Nov 16. How can it be 2.51 GB of usage?Thanks Plan Usag...
So after reading a little further, I wanted the 5 gig plan for $40 with the 12 gig bonus...that's not what I got...I got $40 for 15.. anyhow, I don't know what to do about it so I guess I'll leave it be.
Can you use a prepaid voucher to activate or only credit/debit?! Can I get a refund? How long are vouchers good for?
I was away for several months and our IT guy tried to change my cc but the password reset emails verification don't actually arrive in my email (nor spam nor all mail and yes we know how to check!). Now the account has gone dormant so I'm stuck and w...
Trying to reset my password, but won't wok. Keeps telling me an error has occurred. Tried different browsers. What can do?
I would like to port out my number to a different provider but at the same time, I would like to give my current plan to my son. Would I be able to use the "change my number" transfer my number? Should I be signing up with the new provider with a tem...
I added 40.25 but only 35.00 showed up what happened to the 5.25?
I switched over to public mobile yesterday. I selected the $40 plan with 15 gigs and a bonus 12 gigs for one year. I know it's only been 24 hours but shouldn't the bonus data be on the account when it's created?
I just went and checked my Usage History. There are tons of outgoing messages to the number 474663. Anyone know why is this happening?
Hi! I have put in a few tickets, because Public has charged me twice when I signed up. But no one seems to be answering my tickets. Is there another way to get thru to someone?thanks
My LTE data is registering on fast.com at 1.3Mbps. That is not ok. I need it to be fast like I paid for. How can we correct this?
I have noticed for past few months that my mobile data bucket gets used too quickly. So I checked the usage on my account and the usage it shows on the main page don't match the detailed data usage. while the detailed data shows: Just around 390M...
This ticket was issued at 10:40 this morning and I've heard nothing ,
I ordered a phone from PM and it was sent through UPS with a complimentary SIM. When tracking my package on UPS today it says it was delivered to the front desk of my apartment and signed by a name I do not recognize and is not that of any of the sta...
Hello I purchased a refurbished phone on October 13. I was supposed to get a $5 credit each month for 6 months. I have not seen this on my bill.
Lost phone. Account is Suspended. Bought new phone and Sim. When I try to Resume Service and activate new sim it does not save changes
My plan was supposed to renew today and I had chosen to renew at a new plan (the 15 G for $40). My account says I paid, my credit card shows the charge too. But my plan is still 5 G and my data hasn't renewed. Normally I get a text at 1:35 each time ...
I bought a phone on Nov 4 from public mobile. I received an email confirmation of my purchase but no email showing that it has been shipped, and no tracking number. I kept searching my spam to see if the email went there but nothing. When I reached o...
What is going on here?? I am trying to switch to the $40 plan with 15gb of data. When I do, the plan added only shows 5gb of data. What is the scam here?? edited by computergeek541: unrelated category labels removed
Hi folks. I recently bought a reconditioned phone and have yet to receive my $5 credit which should carry on for six months. I bought the phone on October 12...any idea how long it takes for the credit to kick in?Thanks,Marc
Last week we traveled to the US and we purchased the add-on to allow for phone calls and data while we were there. Since arriving home I'm getting the network not available message when I am somewhere where there is no Wi-Fi. I also have a Chinese SI...
I have a USA roaming add on but can't use my phone for incoming or outgoing calls?
Why is the online account not working when I login the second time
I switched to public mobile last night from Bell. I put in the public mobile SIM card and everything worked fine. I didn't realize I had to wait for a text from Bell to confirm the port. Today I called bell and cancelled with them. And now I can sti...
I have a reference number 196225-381 issued at10:40 today and have n contact. Since my cell xxxxxxxxxx on auto pay. So you can get in contact with me at xxxxxxxxxxxx or xxxxxxxxxx@xxxxxxxxx
I signed my son up in October 2022 for the $15 plan. Prior to his renewal date in November, I changed to the $40 for 15GB plan. It took my $40+tax payment and gave him 15 GB. When I look at the account online, it shows those charges, but it shows his...
My SIM card is not working, I have paid my plan yesterday, still not working???
You had them give me a new number until they can port my old number over in a few days but the new number still shows "not registered on network"
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