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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Planning to Change the Carrier.

After PM's recent update, I no longer able to send MMS. I've been trying to private message to fix the issue since Saterday and finally gave up.My next renewal date is March 8.Where do you guys find the best deals? andwhen is the best day to port the...

Unable to update payment method

I have been unable to update my payment method to my new credit card. Each time it says the request cannot be processed. I’ve tried 3 different cards all with the same result. Is anyone else experiencing this?

SIM card hasn't come and it's been a month and a half and I can't submit a ticket

So uh yeah it's been a while and my SIM cards still not here. I'm told to submit a ticket but there's literally no order number associated with the email I got about receiving my SIM card so I can't submit a ticket edtted by computergeek541: As per...

Resolved! Area Codes?

Hi there I am new to Public and I’m looking to set up a new phone number for a work line. However, all of the area codes are not the ones I am used to seeing in Calgary (403, 587) I’m worried it will look like I am a spammer when I call someone who ...

Calls do not come through or go to voicemail when in US

I have a regular Canada plan, and when I am in the US, I receive texts, but calls do not even get to go to voicemail... is there a way around that?

notifications

How do I set up public mobile to push notifications or email me when I have a message

Resolved! overcharged this month and would like to find out why, help please?

I am normally charged $38.42 per month but all of a sudden started getting charged $45.20 just this month and have no idea why. How to find out why?

using old phone with a new sim card

Hi,I broke my iPhone which had an esim, I am using an old phone and I purchased a sim card at the store for it.I can send and receive calls but can not send and receive text messages. please help thanks

Can not activate my account - have no service yet!

So I logged in - paid - downloaded the app - and chose esim. It allowed it according to my IMEI. I clicked on "Yes" to allow the transfer of my number to Public.Then it went to find the esim and couldn't.Now I'm locked into a circle where it isn't...

Need my PUK code please

Wrong provincial tax is applied

I am living in BC but my bill is charged with QC tax, what should I do to have PM correct this?

open an account

trying to open an account and pay with a voucher but cant find place for voucher payment

Transferring eSim

Recently purchased an S24 Ultra thats on One UI 6.1. Im unable to transfer my eSim from my old phone to my new phone. Is anyone able to assist?

Wrong sim card

Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.

STOP AUTOMATIC TOP-UP I NEVER ASKED FOR??

I DID NOT SIGN UP FOR AUTOMATIC TOP-UP EVER!! AND HAVE BEEN CHARGED $20 EXTRA FOR MONTHS!! HOW DO I GET A REFUND AND STOP FUTURE AUTO TOP UP?? PS..I MISS PUBLIC MOBILE. Now that telus has taken over great promotions are o ly for new customers or temp...

Resolved! Haven't received Port our SMS

Hi,The new provider has submitted a port request about 1:48pm today and so far I have not received the SMS for confirm the post. Please help urgently.Thanks,Brenessa

Suspension

Hi, I have a question about suspend the SIM card temporally. I know there are 90 days time period I could resume the card. My question is, when I re-activate my card, will the original SIM card still be working? Or I have to buy a new SIM card? If I...

Just activated a new line, but I can't use it - no texts work, and when I call out I get an error

Says "7B1 Your phone is not activated on the network"

port out request！

please help for port out

Can’t receive call

Hi I ca ´t receive callscan you help please ?

Calls go straight to voice mail, not receiving texts

One Plus 9 Pro APN Settings

Anyone having issues with the APN settings with their one plus 9 phones? I have had issues over the last few days but deleted all the APN settings reset the values added in the PM recommended settings and the phone seems to be working for now with MM...

how can I change my credit card info when I cant access my account as cant text code to this country

we are in a foreign country and cannot use our phone here...our credit card info has changed and we would like to update that info with public mobile...can we please speak to someone via email

Payment error

Hi, I changed my plan and paid for my renewal but it looked like it failed. Then due to my account balance being low I changed it to a lower plan… but now it is showing both payments (within a period of 5 minutes. I would like to keep the 40$ plan I ...

Resolved! Account removed from system

Hello,Not sure if this is the right place to report this but I wanted to flag an issue. I went to log on to my account today after about a month of inactivity (I've been a Public Mobile customer for... 7 years?) and my account just didn't exist anymo...

Resolved! I made a mistake and purchased 2 many subscriptions need a refund

How do I go about doing so?

Resolved! US plan - calling doesn't work

Hi, my brother switched to a Canada -US plan. He is currently in the States, and is unable to make or receive calls. Texting and data both work fine. (I-phone SE) Any suggestions how to fix this?

phone calls

I cant get any incoming calls

Resolved! Number did not transfer

I'm a new subscriber and went thru the setup process over 10 hours ago now. My PM account seems to be set up correctly, but my number has not transferred from Telus to my new iPhone. I'm pretty sure I answered Yes during the process to ok the trans...

Cancellation of contract

Hello, I cancelled my account 2 months ago (on-line). But, I am still be invoiced monthly. Please cancel the account and confirm the cancellation. Thanks. ***@****

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