Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everybody.I like keep my old rewards system,If I change to new plans will it automatically enrolls into the new points system?Thanks.
Renewed US roaming today. My account indicates it’s good for 15 days, but I get a recording stating my account doesn’t include roaming. Worked fine until yesterday.
My credit was was compromised andPublic didn’t give us time to insert our new card number. They’ve deactivated our phones without notice and now can’t get into hubbys account. Help
Any possibilities of future roaming plans in more countries? I very much like the U.S. roaming plan. Thx
Heading to the states in about a month and see on the website references to problems pertaining to restrictions on 3G in the United States. Does this only pertain to public mobile customers that are still on a 3G contract? If I have upgraded to a 4G ...
Happy Lunar New Year everyone!I just have changed the plan to 40 dollars for 15GB due to lunar new year promotion. My only question, will I lose the add-on when changing plan? Here is my add-on. I didn't pay anything and did get the promotion when I ...
I reset the phone, but still not working.. weird.
Im heading to montana for the weekend . Do I need to get an american data plan to use my data there ?
Am I the only one that can't log into the public mobile website when I'm using it on my phone? It works fine on a laptop but I always get an error message when I try on my phone. If anyone has a solution let me know! I do wish they had an app.
Can someone please explain how exactly you can earn the 1-20 Community/Give Back points every 30 days? I looked up the language in the FAQs page and it says “Community standings are released the first week of the following month, and Give Back points...
I am busy moving my number out of PM and need to be provide authorization as well as insure that a new number is provided.. main issue is I am out of country
I lost my Sim card so ordered a new one but can't swap to new one
I want to purchase a US Roaming Add-On and am a bit confused by what I see on the website. The top says "for 10 Days only" but each bundle has "(15-day)" indicated in the title. Are the add-ons valid for 10 or 15 days? I wish there was a way to purch...
I accidentally placed an order for 2 SIM cards instead of 1. Can you change my order before it ships?
I need help setting up login açcount
Recently transferred from other mobile carrier to public mobile. Account, payment, plan everything is done. Getting full signals but unable to use data. I am using android device.
Hi I signed up my son for an account in November with 1GB on 3G network with a. Promotion for a year with one GB free. all of a sudden I notice my bill charged to credit card has increased significantly and his plan has changed . Could someone ple...
how do i change my email on my account ? the email that is on the account is full and had to make a new one. how can i change it to the new one ?
Sim card/phone got submerged in fuel. If I get a replacement sim card from Public can I keep the same number? And how do I order a replacement sim card?
Plan to travel to South Asia. Can I receive and send texts messages while travelling abroad ?.Not sure what unlimited international text available in my existing plan (Do I have to be in Canada to receive/send international txts ?)Regards msabeyseke...
Hi, I am trying to transfer my number from an old provider and went through the process but now I have a text message that reads: "Hey, its Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account numb...
How do I know what my account number on my phone?
My phone says SOS and my service won’t work. Is there an outage?
Can you help me figure out why my texts aren’t reaching Canada from Florida except when I’m on wifi? I sent sms message and it didn’t work. My husband got a text I sent him as a test but he is with me in Florida but my family didn’t the text I sent t...
I am in desperate need of getting my old phone number back that is attached to this account and is currently not in use. I need it because I cannot get into my Apple account. Thank you
I need to change the email attached to my account i use to log into online
When will PM offer US Roaming Minutes only add-on again? Thank you.
I am taking an overseas trip between Feb 17th - April 3rd, 2023. Can I disable the autopayment in my account for the month of March and re-activate when I am back in early April? Thank you.
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