Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I would like to see if my phone is still under warranty.
I bought US Roam-Talk Txt 3 GB Data(15d) but I could not make any calls when I was in NY last week. Roaming was on. 2 questions: 1. Why didn't it work? and 2. How do I get a refund?Thanks,
Whenever I try to reactivate my account or pay my account bill off it gives the error in the subject. I can't get a hold of anyone with public mobile. I tried getting through help but they need so many verifications that I can't get through. I tried ...
I had international calling minutes along with my plan but for the last 2 months I don't see them anymore. Is it not available now or do I need to purchase add-on for that? Earlier it came with my plan and I wasn't paying additional
These say they are unlimited but i'm not sure how long they are valid. Is this longer then 15 days?
I have a phone number and plan with Public Mobile. I havent paid my plan for couple months coz I was out of the country. Now I cant log in my account to reactivate my plan and service. Any one knows what to do?? Thanks!
I recently got a new sim card and a new phone number. I can send and receive texts with this number. I can call using this phone number. But when others call this number, someone else answers.
It has been 12 days and I haven`t received my sim card
Hi! I'm in the US now (Chicago, IL area). About 2 hours ago I activated the US Roaming Talk and Text Bundle add-on (15$ for 15 days). This is what I see on my Account Status page: I can receive calls and texts from US, Canadian and international call...
I activated nearly 24 hrs and ported my old number from different carrier but still cant receive calls and text. I am expecting a call today. Can anyone have an idea?
Hi everyone, I activated my new account yesterday, with number transfer and all. I selected the $40 15gb promo, however my account shows a $40 no-data plan as active. I already made the full payment, for data too. In my payment history, it looks like...
How can I have the fund’s in my account be credited back to my visa?I have already enabled automatic payment withdrawal. Thank you
Wanted to purchase a US Roaming plan but couldn't get authenticated ("This page is down or unavailable for maintenance.") Upon refresh it keeps going back to the "page down or unavailable message."
I activated my phone over 24 hours ago and am not able to receive calls or texts. Email is working. How long after activation should it take before this is working?
Recently Paid for U.S. Data/Calls/Text but was not able to access data while in U.S. Spinning circle icon on my phone kept turning when I tried to use the internet, but could not access anything. Followed all the steps on the public mobile community ...
I left the country and need to disable auto-pay. My public mobile simcard doesn't work here obviously, I can't sign in to self serve account and the ticket I created to request assistance hasn't received any response. I can't even tell if the ticket ...
Hi, I tried to activate the sim card, got to the end step where it was going through a checklist but it couldn’t verify my number. When I tried again in the 2nd to 3rd step where it gives me the option to register using my current number, it now says...
How to make sure my number is transferred?
Dear Public Mobile Customer Support Team,I am writing to express my frustration and disappointment with the recent experience I have had with your service. My account has been blocked due to a payment issue for my december payement which is weird for...
"We were not able to process your payment. Make sure all information is correct or try again with a different card"This is what it says when I try to select a plan and activate my SIM card. My card information is correct. I have tried multiple days.
I have several charges on my account that are unusual. I normally pay $28 per month for unlimited text and calling. I believe my plan allows for 1G of data. I was charged the following:Mar.27-$33.90Mar.29- $33.90Mar.31- $33.90Apr.4- $16.95+ $33.90...
Hi,I am not using the phone until June 1. Would you be possible to credit the amount as of today? And activate my card again on June 1? Thanks.
I have created a Public Mobile account. I currently have a Koodo account on monthly billing. I have created two tickets trying to port over the number using the proper website channel and have not received any msgs back and the number has not been po...
2 days ago suddenly my phone had not network, i tried restart and restart and reinsert sim card but didn’t work. I tried to login self serve but didn’t work try to reset password showing error.
Why will public mobile not respond to my request to port my number????
I got a new email I would like to take the old one off and put the new one
I request an invoice and was told it needs 30 business days to get it. Do not understand why it takes so long?
my plan has 14 gbits. it is working before. now i can not use my data to go online. i do not know why ?Please help me out. Thanks
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