Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,My service is suspended and I noticed the reason is that I my account balance is not paid. I have registerred for the autopayment and don't know why you couldn't charge my credit card. I have been using autopayment for over 3 years. Even I tried t...
Hello, My wife and I are having the same issue. Most of the time we are not receiving incoming calls and it goes directly to voicemail. There are no notifications for missed calls and also for new message in the voicemail. When we check our voicemail...
Been out of cell service for a week. Tried logging onto the website via computer and mobile, both times it said my password was incorrect. Tried resetting password multiple times only to get the same error over and over saying currently unavailable a...
How can I download the monthly bill in a PDF format? I need to submit it to our finance department so they can compensate me for that bill, it seems like there's no such thing on the website.
I changed to the 15Gb for $40 plan a while ago, and public has not been accurately tracking my data usage. My usage history shows I've used just over 6Gb, but under "Plan Usage, I'm over 13Gb. What are you supposed to do in this situation?
I understand I need to use a different email for each account but can I use the same credit card to pay for two accounts?
Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!
I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.
I bought a US Roaming bundle for talk, text and data for 15 days. I purchased it yesterday, January 17. I paid $30. When I arrived in the US, all I had was talk and text, no data. I have paid $30 for a bundle that today I could buy for $10. That's pa...
To Whom It May Concern, Due to business reasons, I had to move to outside of Canada. I will comeback to Canada around October 2024. My account currently is suspended and will be deactivated after 3 months. However, I still have $6 funds in my account...
how do i change my sim card i received the new one so how do i proceed now
I am trying to activate my SIM card and every time I try, it says something went wrong when it gets tothe select a plan stage when it it’s trying to activate the SIM card
What does it cost for another family member to get a phone plan with his own cell phone when I already have a $40. plan or can you add him on , or is it cheaper for him to get his own. thank you
Hello,May be someone more experienced knows the answer to the question why tethering works in one part of the Great Vancouver and does not work in another? I routinely use (Port Coquitlam) tethering (Samsung S10e) with my laptop (System76 Lemur Pro1...
I want to refer my friend. Do I need to order SIM first for my friend?
So I get this text message from an unknown number in the US. A few readable punctuation marks, otherwise little squares. Happens once in a while that I get a message in a font my phone does not know - usually it's in Japanese (legitimate message) or ...
Hello.. I purchased the 15 day US unlimited talk add-on and it has been working fine until yesterday. There are 3 days left, 2 now.. and it stopped working. I get the message “This plan does not have US roaming add on feature”. I don’t understand wha...
I created an account (***.***.4915) which my son has been using. I used my primary email. So far, so good for over 2 yrs. Now I'd like to port my number (***.***.5686) back to Public. I started to set up an account so I could activate my new Public S...
So I recently changed plans and should have more data at a higher speed and since changing upon renewal of my plan the data has been much slower and almost unusable because it’s so slow that it doesn’t work. I’ve tried plenty of things including all ...
Paying for data on phone number 709-xxx-xxxxx and not getting any Edit by Dunkman: removed personal information
I'm apart of the 2nd cheapest plan for about 6 months.I just got a phone through work so might now want to switch my Public Mobile plan to the cheapest one. Do I need to wait until 12 months to do that? Or can I do that at anytime? Thanks
I recently changed my plan to the 15 GB one offered through the holidays, preciously I was on the 4 GB plan from fall 2016. When my plan renewed today my referral discount didn't apply. My SO did the same (I referred her) so I know she's still with ...
I had been on the 12GB/120-day plan since 2016 and around Black Friday I switched to the new 15GB/30-day plan, scheduled to start at the end of my next billing period, which was January 17th. I checked my account on my phone yesterday and it seemed t...
I'm here in southern California and purchased a 15-day US roaming with PM and they cut me off after 10 days of use? What is with that? It has been disappointing to see how PM really isn't delivering. Please fix my problem and make sure if you woul...
I can’t get voice service at my cottage, texting is ok I spoke with port service but that said this a tech support problem, can I get some answers please
I was trying to sign up for public mobile I have my sim and it claims that my phone number is invalid. I also got an error code 821, which is moderators need to reprovision my sim card to set it up correctly. What do I do? SIMon is no help and custom...
I changed my email and can't log in to Public Mobile. I opened a ticket 273365-552. What is the status please?
I want to restart my plan because I am out of my 20gb of data. How do I do that?
The money has been taken but no confirmation of the phone I purchased.
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